1-800-Flowers.com (www.1800flowers.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
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Александр Рябцев · 1 review · Experienced 2026-03-08 ·
★★★★★
Flowers never delivered on March 8 despite repeated promises
My experience with 1-800-Flowers was extremely disappointing.
I ordered a flower delivery from 1-800-Flowers for my wife for International Women’s Day (March 8). She lives in another state, so sending flowers was my only way to make the day special for her. To avoid any issues, I placed the order in the evening on March 6, 2026, and scheduled delivery for the next day.
The flowers were not delivered as scheduled.
I contacted 1-800-Flowers customer service, and they assured me the delivery would happen on Sunday, March 8 instead.
On Sunday I spent the entire day contacting 1-800-Flowers support through both chat and phone calls. At least five different representatives promised me that the flower delivery would arrive that same day. Each time I was told the order was on the way.
However, the flowers were never delivered at all.
What makes this especially frustrating is that this was meant to be a surprise for my wife on International Women’s Day. Because of the repeated promises from customer service, I kept waiting the entire day instead of making alternative plans.
This completely ruined the surprise and the occasion. After all the waiting and empty promises from 1-800-Flowers, I had no choice but to request a refund.
What disappointed me the most was not only the failed flower delivery, but the constant misinformation and repeated assurances from customer service that turned out to be false.
This was easily the worst flower delivery experience I have ever had. I will never use 1-800-Flowers again and cannot recommend this company to anyone.
Order #5971979956 — scheduled for delivery in Scottsdale, AZ on March 8, 2026 — was never fulfilled. If you need reliable flower delivery for an important occasion, I strongly recommend choosing another company.
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Anonymous Truth · 6 reviews · Experienced 2026-03-08 ·
★★★★★
Shouldve listened to the other reviews
Shouldve listened to the other reviews. I gave them the benefit of the doubt but wow I am truly disappointed. The flowers were for a funeral service. Ordered 2 weeks in advance, spent 1 whole week trying to get in contact with them to make sure the order was delivered on time because apparently they cannot read instructions.Phone call doesn't work at all and emails get no replies.Finally got in contact with CS through their chat and they were about to have the flowers delivered a day AFTER the day I put when ordering. Flowers looks nothing like the pictures when delivered. HOW IS THIS EVEN LEGAL? Many complaints about the quality and I thought since this is for a funeral service and the order costed HUNDREDS that they would give a little bit more effort. NOPE I was wrong. STAY FAR FAR AWAY. Support a smaller shop.
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Ella Acuna Mendoza · 1 review · Experienced 2026-03-04 ·
★★★★★
They lie they false advertise they…
They lie they false advertise they don't treat the deliveries with care you get wilted flowers that don't look like they do online so your buying a lie and that against the law and they lie about deliveries dates and when they'll be delivered they ruin the surprise and the moment that your trying to capture and they don't seem to care
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Kristin · 1 review · Experienced 2026-03-05 ·
★★★★★
Don’t Do It! Buy Local. Terrible Experience
I ordered flowers from here for Friday, March 6 delivery for a funeral. I paid extra for delivery this day. Two hours prior to the service I get a tracking text saying it will actually be Monday before 8 PM. (Three days after the funeral.)
When I called, I was told I could not receive a refund because the package was already in transit. I called a second time and was on hold forever and demanded a refund and finally was able to get one. I was not able to find flowers locally for the funeral in a two hour timeframe and so this screw up by one 800 flowers really really was terrible for a family in mourning.
Lesson learned, always always support local businesses. I should have gone with my gut because this was inexcusable.
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Nevah T · 3 reviews · Experienced 2026-02-14 ·
★★★★★
Don’t use this company!!
Don’t use this company!!! You have been warned!!! I have ordered a beautiful looking funeral arrangements for a friend. I asked the customer service person who took my order to make sure it’s delivered at the residence she told me to have the church receive it instead and would make sure the person knows it’s from me. Thus was from 2/14/26 I have not gotten a response from the flowers place to even say it was delivered. I paid a total of 185.00 so you think I would have gotten a deliver receipt . This service is the most lousy . Try another company and if I had seen the poor ratings before I wouldn’t use them. The family has not even acknowledged receiving them.
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Dr. J · 2 reviews · Experienced 2026-03-03 ·
★★★★★
Flowers ordered and did not arrive for funeral service.
Flowers ordered and did not arrive in time for a funeral. The local shop assigned to my flowers was closed and 1800 flowers failed to relay that information. The worst part was the inaccurate information on their order portal stating “delivery attempted”. This was false and misleading information. Had we know this was the case we could have attempted to find last minute arrangements ourselves. It would be too much to expect 1800 flowers to take responsibility and correct this failure. Myself, my extended family and funeral attendees know that 1800 flowers is not the place to order flowers. Consider working with a local reputable florist whom deserve your business and respect sensitive occasions.
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Mich Zick · 1 review · Experienced 2026-03-04 ·
★★★★★
Placed and order for an all pink…
Placed and order for an all pink bouquet and what arrived was everything but pink. Purple and yellow. Some flowers were very wilted and the whole thing was sloppy. Was pretty disappointed because my daughter always gets me these beautiful bouquets from a road side florist and hers looked horrible.. 800-flowers wanted to send another one at no cost but like why does she need two? I just wanted my money back. They can’t tell me how long it will be before the refund is issued which is strange.
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Nora Cavic · 2 reviews · Experienced 2026-02-25 ·
★★★★★
I will NEVER use this company again
I ordered flowers to be delivered to my daughter that loves in Charleston SC. I live in MA. I thought that they would work with a local florist in Charleston, since I do not know of any myself. I ordered the flowers days in advance and wanted them delivered the day before her birthday so that she would have them before her birthday and she could enjoy them. Once I paid for and submitted the order, I received the email confirmation. Shortly after, I received an email letting me know that it would not be delivered on the day before her birthday, but would, in fact, be delivered the day AFTER her birthday after it had traveled from Nashville TN!!!! So they obviously didn't work with a local florist in Charleston!! There was definitely no transparency in this process and I was SO disappointed. I haven't been able to travel down there to see her as much as I would like as I work at a college and the spring semester is a busy one. I was SO sad and angry.
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Detroit One · 1 review · Experienced 2026-02-27 ·
★★★★★
Decor piece
Bought a wall decor that was $50, and not worth $10. Very cheaply made, no bow, per photo…it came as a piece of ribbon that I guess I was supposed to make a bow out of. Flowers were too stiff to really ‘arrange’. Does not hang well. Ribbon for hanging is poor, and the entire piece hangs crooked. Last December my sister’s birthday arrangement arrived 4 days late and dead. I’m DONE with this company
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Ralph Havens · 1 review · Experienced 2026-02-25 ·
★★★★★
not reliable- do NOT trust if time sensitive
I ordered these for a dear friend who lost her brother unexpectedly. Paid extra for same day delivery. The Flowers never arrived. When I called customer service they were not helpful. When I used the app, I will supposedly get $15 off on another shipment if placed within 24 hrs. Why would I order another product? Its a useless guarantee. There is no way to call the local florist directly "due to privacy reasons" so I have no idea if it was shipped to a neighbor etc. I do not recommend, call a local florist, and least you have the ability to fix a problem if one comes up.
Shipping History
Wednesday, February 25
3:34 PM | KENT, WA
Delivered
8:09 AM | KENT, WA
Created
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Thomas · 17 reviews · Experienced 2026-02-13 ·
★★★★★
Discounts don't work
No matter what... when 1-800 Flowers offers a discount, you'll play hell trying to take advantage of it>
-- Their discounts often sound nice, but good luck trying to collect.
-- I'm never using them again.
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Shorty · 2 reviews · Experienced 2026-02-14 ·
★★★★★
Missed delivery date
Missed delivery date , even after paying extra for it and then when the flowers did arrive 2 days later ( after going to Kentucky by mistake and then back to the PNW ) the flowers had been exposed to the cold temps to long and are now not blooming and dying......... When I contacted customer service ( very hard to understand the India accent ) there response and consideration was horrible
I do understand it was not that persons fault , but when you pay good money for a special occasion on top of extra shipping charges to make sure , you should receive a superior product and service
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G Wade · 2 reviews · Experienced 2026-02-18 ·
★★★★★
Horrible Experience
I don’t know how this company is still in business. I ordered a bouquet of flowers with a get well balloon and also a card with a personal message. They were supposed to deliver that very same day and I was never notified that it was delivered and neither was the recipient. I didn’t realize it had been delivered late that day until the next day by the recipient and she showed me pictures and the bouquet had no balloon and the card that was sent with that was not the one I had selected. Horrible. The bouquet didn’t look like the one that I selected at 1800flowers.com. I was really embarrassed by this because the recipient was my sister who had been in the hospital. I’ll never order through them again. They did refund me the charge for the card, but with how the whole thing went down, it was such a disappointment. It’s probably best to go through local florists for delivery of flowers. This company is NOT RECOMMENDED.
UPDATE: They corrected the mistake and delivered the right order.
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Mike · 1 review · Experienced 2026-02-18 ·
★★★★★
For the second time
For the second time, they have cancelled my order late in the day leaving me no time to fix the problem. I'll never use them again.
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Richard Bennecke · 1 review · Experienced 2026-02-19 ·
★★★★★
I would give a zero but not allowed
I would give a zero but not allowed. I will never use this company again. Ordered Valentines order ahead in advance, notified that delivery changed to 2/18 well past Valentine's Day. Today is 2/19 and order never was delivered. When you finally get a live person to talk to notified order still has never shipped, cancelled order now let's see how long refund takes.
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Lourdinha · 1 review · Experienced 2026-02-16 ·
★★★★★
Horrible and Health Hazard - solved
Horrible and a real risk of food poisoning! My husband ordered red roses and chocolate covered strawberries days in advance for Valentine's Day. He paid extra to get them delivered on time, even flex paid to get them a day early. We received the package two days later than the latest promised date, the strawberries were already fermenting, the chocolate was starting to melt, everything was warm. The ice pack had completely melted into warm water. The rose petals were brown on the outside and falling apart. The leaves, all fallen. We feel like we`ve been scammed. The price for all that was $133.72. We could have gone out to a very good restaurant for that price. We will ask for a refund, and if we get it, I'll gladly report it here.
Update: Customer service wanted to "make things right" by offering a "nice arrangement redelivered to the recipient, along with a $15 Savings Pass". We declined, insisted on the refund, and we received the refund one day later. We are happy with the customer service for solving the problem as soon as we complained.
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Buy from a local florist · 1 review · Experienced 2026-02-17 ·
★★★★★
Don't By from 1-800-flowers
Ordered same day delivery of a large size get well balloons and flower set for my friend who was recovering from cancer surgery, I added a large size box of chocolates to the order as well. The balloons and chocolates were not delivered and the flowers looks just ok, way overpriced for what they showed online. Very disappointed and will never use them again.
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David E. Gedeon · 1 review · Experienced 2026-02-13 ·
★★★★★
Miscommunication
There was miscommunication on when my order was delivered. They emailed me "delivered" but the order was nowhere to be found. The tracking link never worked so I couldn't check the status outside of their email confirmation.
They rectified the issue by sending me a new order. Initially, the same issue came about (order said 'delivered' but was not); however, we finally received our order about an hour after the delivery notification.
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Jenn · 1 review · Experienced 2026-02-16 ·
★★★★★
I would give no stars if that were an…
I would give no stars if that were an option. I ordered an arrangement on an easel for my mother in laws funeral. It was supposed to be delivered at 9 am this morning. When I arrived shortly before the viewing began, it was not there. I asked the firector and she said they had received a phone call confirming delivery 2 days previous.
The arrangement was never delivered and I received a text saying we are sorry we didn’t make your delivery please accept our apologies!!!!! The director said she has had this problem with other people using 1 800 flowers and never recommends them.
I am upset, embarrassed and mad this happened for such an important time. I have used this company for years but will not use them again, this was just not acceptable.
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Jeronimo Nunez Jr · 1 review · Experienced 2026-02-14 ·
★★★★★
"I was really disappointed with my…
"I was really disappointed with my order from 1-800-Flowers. The flowers arrived drooping and didn't look fresh at all. I contacted customer service, but no refund or replacement was offered. I strongly warn others to stay away, as I had a very poor experience."
