1-800-Flowers.com (www.1800flowers.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
My mother received her Mother’s Day flowers on May 15th, 2026 not May 9th as stated when I made the purchase. I never received a confirmation email. When I called to complain about the late delivery I never got to speak to a real person and they refused to give me a partial adjustment on my credit card. I don’t trust this company and I will never do business with them again.
I should have looked here before I ordered my wife flowers, as this has very poor ratings. The flowers I ordered for Mother's Day were dead after two days and never opened, so I just threw them away, along with the $90 it cost to send them. Not such a loving gift, but as they say, it's the thought that counts. But for those who wish to surprise a loved one, such as I did for Mother's Day, don't use 1800flowers.com, as it's a rip-off unless you want dead flowers for your thoughts to a loved one.
It was awesome and pleasant so far with no issues or complaints to achieve
I have ordered from them before and have been disappointed by what is sent versus what the photo looks like but this Mother’s Day was the worst time yet. I will never order from them again. I ordered a really beautiful arrangement. Well, it looked beautiful in the photos but what turned up was nothing like the photo. They refused to refund saying the number of flowers were the same, even though it looks nothing like the bouquet and half of the flowers were not bloomed. If you want to be disappointed: order from them, if you want no customer service: order from them - otherwise I would stay away and just go to your local florist and be told face-to-face They don’t have what you want. That way you can make a choice for yourself instead of them just sending whatever and charging way more than a local florist would. Also, a local florist ends up filling all orders anyway. If you went to a local florist, you would get the better customer service instead of the justifications as to why they did not deliver what you ordered as if that makes it any better. If you don’t have what is ordered, you should let the customer know and refund them not just give a local florist The OK to give whatever flowers they have so that 1-800flowers can still keep their money even when it’s not what the Customer asked for. Definitely stay away.!
On Wednesday, May 13 I set an order around 8:30 AM and paid extra for same-day delivery for Flowers to be delivered. The flowers were also supposed to be delivered before 2 PM not until 3:45 PM did I receive an email stating that my flowers could not be delivered their customer service department closes at 4 PM with 15 minutes left in their business day. I waited on hold for 32 minutes with a representative across seas, that would check in every 2 to 3 minutes waiting on someone from their customer service department to come on the line. When someone finally came on the line, I gave them my order number and they said that the reason that it could not be delivered was because of high volume in an area that I know does not have high volume. When I challenged that statement, they began to tell me that the floral arrangement that I purchased through 1800flowers.com could not be made because they did not have the specific flowers to make it. In the email that they sent they said that they would upgrade the purchase free of charge for the inconvenience. I then gave them the opportunity to deliver it today on Thursday, May, 14th again I received an email later in the day specifying that it could not be delivered. These are horrible business practices and I understand that floral arrangements are outsourced to local places, but there needs to be better accountability between 1-800 Flowers and those they utilize to fulfill the orders.
Placed an order this Monday 5/11/2026 and I needed these flowers on Thursday evening 5/14/2026 for a Viewing. Lavender And White Funeral Standing Spray were the "EXTRA LARGE" $311.98. The huge issue is I received the "Small" for $139.98 and waited around at my house til 6:49pm!!! Delivery Services to Residential Areas: 9am-8pm. The Funeral Service & Viewing was from 5pm to 9pm. I immediately called 1800Flowers Customer Service phone number. He asked if it was okay for those flowers to be delivered for tomorrow. I told him I needed this today because of the Funeral Services & Viewing was today. I demanded a FULL refund and 1800FLOWERS gave it right away. 1800FLOWERS use to be good in the past years, but in the beginning of 2026 I needed Funeral Services and they dropped the ball earlier this year. 1800FLOWERS couldn't get a local Florist to process the flowers in time. It was NEVER DELIVERED and 1800Flowers did try to contact me. This was the first time I've had a bad experience with them and I thought it was a fluke. 1800Flowers was remorseful and gave me $15 Gift Card. Now this is the second time. NEVER AGAIN!
Did not deliver. Very poor customer service.
I ordered Mother’s Day flowers to my house on May 6 to be there for May 10.. it is May 16 and they still have not been delivered!
I ordered a plant for MIL for Mother's Day with the delivery date being May 8th or 9th. Mother's Day was May 10th. She did not receive the plant until May 11th. The last 3 or 4 orders with 1-800-Flowers have not gone well. Either the gift arrives way too early or late. Seems to not arrive "on time". I'm pretty sure I am finished with this company.
I’ve been a customer for a few years, but my last order with them was a bit frustrating. I ordered my mom flowers and a card to be delivered for Mother’s Day (and paid a shipping upcharge for them to be delivered close to the holiday). She hadn’t gotten them, so I figured it’s just been a delay. On Wednesday, 4 days later, I check the tracking and they haven’t even been SHIPPED. When I called, they said they’ll “reorder them” for no additional charge, but that’s not the point. If I hadn’t complained, what? They would’ve taken my money and let the order fall by the wayside? Those flowers were never going to ship in the first place. Reordering them was the bare minimum- I feel I should’ve gotten a voucher for the inconvenience it caused my family, or a shipping refund, extra flowers for my mom, something! And look, I’m sure it’s the busiest time of year for them. But I had ordered these 3 weeks in advance knowing that. I’ll probably use another company next year.
I am rating 3 stars because I originally ordered my friend a beautiful floral arrangement for Mothers Day it had beautiful hues of pinks and had gorgeous lilies . It was so pretty and I knew she would love them. I did see that they put a disclaimer that the picture may vary . Well, my friend got the flowers and she was happy but when I asked to see the arrangement I was instantly enraged. The flowers she received had red yellow and white flowers and some were already wilting .Not any where close to the picture online. Not even one pink flower. I told her that that’s not what I ordered and showed her the picture from online. She said she still thought they were nice . I disagreed and immediately got online to let the company know how displeased I was with their services . Sending them both pics of the online photo and the photo she sent me. I am usually not one to make a fuss. This was a Mothers Day Gift and it was not cheap. So I let them know how highly disappointing it was that the “variation” did not even slightly represent what was displayed. They were very apologetic and agreed that my frustration was valid. They remedied me by offering to send a new arrangement free of charge , which I told them I would. Be happy to leave a nice review when and if the new arrangement was up to par. So my friend received the new arrangement and it was Lovely and the florals all looked healthy and vibrant. So I’m thankful that they did their job and rectified the issue from the first delivery. I am skeptical about using their services again but I am a true believer in giving second chances figures crossed
Placed an order for a funeral service with specific times. I noticed that I never received a confirmation of delivery. I reached out to customer service and was told the flowers would be delivered between 9am - 6pm. It was specifically sent to a funeral home with noted time of service. The services are over. This is horrible service and I will NEVER use or recommend that anyone uses them again. I need a FULL refund.
Received flowers from my son the Friday before Mothers Day. They were droopy and horrible. I didn't want to complain to him so I contacted customer service and was told they would send me a replacement. Still no replacement! This companies 100% satisfaction guarantee is a joke!! Buyer BEWARE. Disappointed Mom
I never received the flowers I ordered for my wife’s birthday, so I called and they scheduled a replacement order for redelivery the next day. Those also did not arrive. Customer service was hard to communicate with and I highly doubt my refund will even be processed correctly. I can’t express enough how much you should use literally any other floral service.
Save yourself money and time and JUST DON’T. 0 stars would be better. They left flowers at steps to house, in 100 degree heat, in sun, without water, for unknown period of time. We were home and there was no effort to knock on door or ring doorbell. We found the dead flowers at 7pm. After nearly an hour with chatbot customer service they agreed to replace the order 5 days late. It was never received and the replacement number provided was invalid. Spent another half hour with the chatbot trying to cancel the order and get refund to the sender. Which they would not do unless the sender contacts them and spends 1/2 hour of her time with the chatbot. 100% satisfaction guarantee!?!? I think not.
I ordered flowers for my Mother for Mother’s Day and they were delivered damaged and the balloon that was ordered was not the one that was shown on the website it was tiny. When I called they said they would send another order the following day and the order both days showed to be delivered but on Both days was NOT. I had to call BOTH days and complain. It wasn’t until late Mother’s Day that the flowers arrived damaged and left at the door with no knock at the door with 50 guest at my home whom could have easily been given the arrangement. But the gentleman left it at the door and left to his car and never said a word my Ring Camera caught him as he was going back to his car. I was told I would get a full refund and another bouquet would be delivered the following day again no delivery no refund no discount nothing very poor Service. I’ve ordered from this company in the past but after them and this mishap on Mother’s Day, things are not looking good. Please make it right if you want my business. Thanks
Really expensive for poor quality flowers!
Have used this business numerous in past with no issues. However my Mom’s Mothers Day/Get well flowers never showed up. I did the tracking and it showed they were. I reached out to report that flowers never showed up and was told I would receive a proof of delivery email. Which is useless as they were not delivered. Still no email and another day passes with my Mom thinking I forgot her Mother’s Day. Never again. $130.00 bucks to be embarrassed.
STAY AWAY from this company if you want something delivered to someone you care about. Yeah, you hear the ads on the radio and see them on the internet but this is a half ass shady business at best. They will not deliver your order on time or at all even. But they send out Text/email confirmations like it’s been delivered. And then when you ask for a refund it’s takes about 3 phone calls and another 2-3 weeks to get your money back. Boot leg overseas shady business.. Stay away people!!!!!!!XXXXXXX
I will never make the mistake of ordering from 1800FLOWERS again! They sent me an email stating my flowers were "delivered" to my family member. Thankfully, i called her and she let me know nothing was delivered. They were supposed to be delivered the friday before mothers day on may 8th. Never came. I had to call cust svc and speak with Ai agent. I requested a re-placement, that never came and they were estimating delivery for AFTER mothers day. So i had to call back to cancel the order. The agent (not Ai) was very nice. She said i would get a full refund. I dont see the pending refund on my credit card yet. I feel scammed. Will never order from them again. So embarrassing and disaappointing to want to surprise someone special and nothing arrives.
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