ordered flowers for mothers day and…
ordered flowers for mothers day and they arrived looking TERRIBLE. this is the LAST TIME i will order flowers from this company. call a local florist instead.
About 1-800-Flowers.com
Data updated- Website
- www.1800flowers.com
- Category
- Hobbies & Crafts
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 0% (0/188)
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Is 1-800-Flowers.com legit?
1-800-Flowers.com (www.1800flowers.com) has a 1.3 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Deceptive and Expensive
I ordered an $86 flower arrangement for my wife for Mother's Day. They arrived on time as expected. When I opened the box I was absolutely shocked. The flowers were old, yellowing, and looked nothing like the photo on their website. It's obvious that shrinkflation has arrived at 800flowers.com. I am embarrassed to give this arrangement to my wife and I'll eventually end up running to Safeway for a dozen roses that are cheaper and look better than what I received from 800flowers.com. I called their customer service line and was greeted by someone who was overly coached in their English. She was nice, however, and offered to replace the arrangement. Unfortunately, she was unable as all the Mother's Day arrangements had been sold and there's not enough time to replace it anyway. So, instead, she provided me with a full refund. I appreciate that. But I still need to go make a special trip to find flowers for my wife. 800flowers.com was once a really good and reliable company to purchase flowers with my busy schedule. But no longer. I will never again purchase flowers from them as it's obvious they've lost focus on quality. I ask them this: You tout yourselves as a "family of brands helping people with their special moments" (or something like that). Exactly who are you helping with a 1.8 score? Seems like that should be a wake up call for you.
Worst flower experience ever!!!!!
This was the worst experience I have ever had with any online experience. I ordered a beautiful bouquet of flowers that was supposed to have white roses and then white and purple flowers, 12 chocolate covered strawberries and a card with a personal message in it. This was supposed to be delivered by a local florist and be fully arranged. What was received was a bouquet of purple and yellow mums, delivered in a box and not in a vase arranged. The bouquet of flowers was horrible compared to what I ordered. There were supposed to be 12 chocolate covered strawberries and she got 6. The card was not included. You all did provide a refund, however that does not account for the fact the special occasion was ruined by the complete disregard for what was ordered. I seriously doubt I will ever order from 800 flowers ever again.
I ordered flowers for my Mother’s Day…
I ordered flowers for my Mother’s Day plans. Req. Friday delivery so no problems? They took my money and never secured my order w a local florist. Best they could offer was the Tuesday after Mother’s Day. DONT WASTE YOUR MONEY W THESE RIP OFFS
Don’t Order From this Company
You can post it directly on their Google Business profile here: 1-800-Flowers Google Reviews And here’s the review cleaned up and ready to paste: Absolutely unacceptable experience with 1-800-Flowers. I placed a Mother’s Day order expecting quality and professionalism from a nationally known company, and instead got embarrassment, stress, and disgusting products. My mother received dead flowers — not wilted, DEAD — and after contacting customer service, the replacement arrangement arrived just as bad. Sending dead flowers once is careless. Sending them twice shows a complete failure in quality control. What made this even worse was that another arrangement from the SAME order, sent to an expecting mother, arrived with ANTS inside the flowers. Ants. In a gift arrangement. That is beyond unprofessional and honestly unsanitary. This company heavily markets emotional moments like Mother’s Day while delivering grocery-store quality at luxury prices. If you’re considering ordering for someone important, don’t risk it. There are local florists that care far more than this corporation clearly does. I will never use this company again, and I strongly regret trusting them with meaningful gifts for my family.
Very unhappy
I ordered a large bundle of beautiful flowers with a balloon early before motherday to ensure it would delivered on or before motherday. Only to see no Balloon and a very small order of a different styles of flower setting. I paid over $100. It appears to be a small small arrangement that would that would of cost maybe $30 and looks nothing like i order with out a balloon. I will never use 1800 flowers ever again. When I called 1800 flowers they cant seem to find my order but I have the email with conformation with the order number. Don't waste your money with this company!!! What a rip-off!
Very disappointed
Very disappointed. Overpriced, late, and wrong. I won't use them again.
Update: from 1 star to 3
Horrible. The dozen roses showed up with most of the petals off of the flowers and in the box. They could not deliver a new set for 7 more days. This was for Mothersday. They said they would give me a refund but that will take 24 hours to process. I’m skeptical. Most importantly, I look like a horrible daughter in law. I feel terrible. I was suppose to brighten her day and then this. I’m mean not the end of the world but not what I wanted for her either. Update: I’m adding two more stars from 1 to 3. They gave me a refund and sent another dozen roses that were better. They arrived 5 days after Mother’s Day but my mother in law appreciated them. And I appreciate their integrity.
The flowers were totally wilted
The flowers were totally wilted. Not sure how a company can get away with such poor quality products. Absolute disappointment.
Flowers delivered looked nothing like picture
Flowers that were delivered looking nothing close to the picture on their website. The arrangement looked like a $30 arrangement instead of $70 ordered. Will never order flowers from here again. Do you self a favor and avoid 1800 flowers!
Brown and broken
Flowers had broken brown stems had to throw away , flowers were smashed together, leaves were brown and broken.
Flowers MIA on my wife's birthday
They did not deliver flowers on my wife's birthday as ordered although they claimed delivery. They then said they would deliver the next day and the app said it was delivered. Never happened. Getting a refund was a tortuous process with numerous questions to verify my identity and the delivery number. I then ordered from a local flower shop. Beautiful flowers. Process smooth as can be.
Scammers
Scammers! Find another florist. They wouldn't let me cancel my order 20 minutes after ordering online. Then I get a call and text from an 844 numbers saying I need to confirm before they can process my order. Not knowing I just got off the phone with customer service telling me different. Sadly they already tried processing the money. Lucky I called my credit card and blocked it and they are issuing me another credit card. Its a sad world we live in when I just wanted to send my 90 year old mom flowers for Mother's Day.
This is the second time i have ordered…
This is the second time i have ordered from 1-800Flowers. The first time the balloons were not delivered and i received a refund. This year the flowers and vase is missing and it was delivered to the wrong address 2 doors down from where i should have been delivered too. When i called they said they could schedule a new delivery for the flowers and then came back and said the flowers were no longer available which is crazy because the driver had the flowers on the front seat as my mother seen the flowers on the seat in his car when he pulled up and parked in front of her house. I reviewed the picture that was included on the site showing it was delivered and all i seen in the picture was a purple bag with the strawberry's and the card. Very disappointed for the second time. I will never use them again. Both orders were for Mother's day. Thanks 1-800 flowers for screwing up Mother's day for me twice!
They abuse your data
They abuse your data. Their marketing emails have no Unsubscribe button. Hard to find a way to Unsubscribe through their website. I called and explained all this over a week aago but still getting emails.
My granddaughter was in a car accident
My granddaughter was in a car accident. I wanted to buy her flowers to pick up her spirits. First I picked the first available date, they rescheduled the next day. Then they rescheduled again. Finally when it was delivered they left at the end of the driveway by the mailbox. it had tipped over during the day and nearly destroyed the flowers. I complained but got no response. I will never do business with them again.
Order was delivered wrong and missing…
Order was delivered wrong and missing pieces. Not at as all as described online. Was told there would be a replacement and that has not happened. I will never order or recommend
added a card to my flowers
added a card to my flowers. It has a glitch on the page where you write your own words in it, but then there is hidden writing that will only come out after your purchase the order. went to change it (within minutes) and it was too late. Fedex took control and now I have a completely weird and thoughtless looking gift being sent to my MIL. Dont use them. Just order locally.
Well the flowers finally got delivered…
Well the flowers finally got delivered all be it a day late. They are beautiful and the cake is in good shape. I wish I could post a picture...
I placed an order for two separate…
I placed an order for two separate flower arrangements... they messed up both delivery dates even though I specified on their website, using their calender with available dates. A day or two went by and I didn't get a notification to when the first order was delivered or not (for 5/4/26). So, I look up the order # and they have 5/11 listed for the first order and 5/15 for the Mother's Day flowers that were to be delivered on Fri 5/8... I see they changed my original approved date to 5/24. Why would I want Mother's Day flowers delivered a week late with no discount!??! So, after being on hold for a half hour, I got a human. He was nice and changed the Get Well flowers to be 5/5/26... and my moms to 5/6. All fine, whatever.... then today the Get Well flowers arrive... well, they do not look anything what I ordered! Zero. They are the saddest looking flowers i think I've ever seen for a $50 arrangement! This is the last time I use 1800 flowers. I'm done. I hope my mom's looks decent tomorrow.... ugh. I really wish I could post pictures to compare the arrangements. The stock photo looks alive... my sick friend's looks, well, sickly. What a waste of money. Never again.