At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Is Teleflora legit?
Teleflora (www.teleflora.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained that the floral arrangements delivered to their friends and family members looked completely different from what they originally ordered and paid for. Consumers additionally faced extremely frustrating delivery delays, missed schedules, and completely unhelpful customer service teams when attempting to resolve these serious order problems over the phone.
Some people were very satisfied with the beautiful flower arrangements and found the online website extremely easy to use for placing orders. A few other reviewers also noted prompt delivery times, polite communication, and very reasonable pricing for their celebratory purchases.
Auto-generated from all reviews of this business. For reference only.
What people say
Andrea FedeleUnited States · 1 review · Experienced 2026-05-30 ·
★★★★★
I was hoping to give 0 stars
I was hoping to give 0 stars. Ordered next day flowers for a funeral and visiting hours. Ordered accepted with confirmed delivery date. Called to be sure delivered and it was NOT! Funeral over nothing can be done. Unacceptable. No notification. Instead of a refund they owe me free flowers and a HUGE apology.
Reply from Teleflora2026-06-01
Hello Andrea,
We are truly sorry for your experience. We understand how meaningful and time sensitive flower deliveries are, especially for a funeral, and we deeply regret that your order was not delivered as promised. We completely understand how upsetting and unacceptable this situation is. Please know that we did attempt to contact you to discuss this matter and work toward a resolution, but unfortunately, we were unable to reach you. We would very much like the opportunity to speak with you directly and make this right. At your earliest convenience, please call us back at 1-800-822-9547 so we can review your order in detail and discuss the best possible resolution for you. Again, we sincerely apologize for the disappointment and inconvenience caused. We appreciate your feedback and hope to have the chance to restore your trust.
Thanks,
Ratonya H.
Teleflora
Order was canceled and no reason was given, nor was I notified
Reply from Teleflora2026-05-29
Hello Michael,
Thank you so very much for contacting Teleflora.
While we have many florists located in the US, Canada, and many international countries, we were unable to locate a florist in the recipient’s area for delivery. At this time, your order has been canceled and a full refund issued back to your original form of payment. You should see your refund in 2-10 business days, or by 6/8/2026.
It has been a pleasure to assist you. If you have any other questions or concerns, please call us at 800-822-9547.
Best Regards,
Ratonya H.
Teleflora
Nina BrunerUnited States · 6 reviews · Experienced 2026-05-12 ·
★★★★★
Most awful company
It has taken me time to give you a review because I was so disgusted with the service provided. I received an order from my daughter for Mothers Day. My daughter got a notice that the delivery was made and yet 2 days later I received half dead Funeral flowers and a small pot of wilted yellow roses. Definitely not what she ordered. Jefferson Sandoval from 115 center st Trenton nj supplied these flowers. They are in a different state, I live in Pennsylvania.
Product I was to receive was TEV55-6C Desert Sunrise. Not funeral flowers.
It also says she paid you 79.99 when she paid way over that price. Into the hundred and half
Your company does not find LOCAL florists. Your reply on the phone is, there is Nothing we can do, sorry. That is not good customer service at all.
Buyer beware, receiving dead funeral flowers for Mother’s Day is a disgrace from this company and it’s affiliates
You should atleast refund my daughter her money. Order number was MTL477 sequence 386
Nina Bruner
Reply from Teleflora2026-05-29
Hello Christina,
Thank you so much for contacting Teleflora.
I am very sorry for any inconvenience. I have reviewed the order and we would need to speak to the sender regarding any concerns with this order. Please have the sender reach out to us at 800-822-9547.
Best Regards,
Ratonya H.
Teleflora
Will DeitemeyerUnited States · 1 review · Experienced 2026-05-27 ·
★★★★★
Delivery Status, Terrible Communication
Paid extra for same day delivery and the flowers were not delivered as promised. Tracking stayed stuck on “With Florist” with no explanation and no meaningful updates. “Customer Service” is a robot voice that provides no help. Very frustrating and disappointing experience. I would not trust this service again.
Reply from Teleflora2026-06-01
Hello Will,
We are truly sorry for the frustrating experience you had with your order. We understand how important timely delivery is especially when you paid extra for same-day service and we deeply regret that we did not meet that expectation. We also apologize for the lack of communication and the difficulty you encountered trying to get assistance. This is not the level of service we aim to provide, and we completely understand your disappointment. Please know that a full refund has been issued. We sincerely appreciate you bringing this to our attention, and your feedback will be used to help improve both our delivery tracking and customer support experience. Again, we apologize for the inconvenience and appreciate your patience. If there’s anything further, we can assist you with, please don’t hesitate to reach out.
Thanks,
Ratonya H.
Teleflora
Wow! Do not order from this company! If I could give ZERO stars I would
If I could give ZERO stars I would. First the order did not arrive on time. I was easily refunded, which is the only positive part of this 1st time experience with this company. What my significant other received vs what I ordered and paid for was so completely and utterly different that this company should be shut down for fraud! It wont let me upload the pics here but it was awful!!! The arrangement wasn't even similar, the flowers were old & wilting it was terrible and unprofessional.
Reply from Teleflora2026-05-28
Hello Ki Stevens,
We’re very sorry to hear about your experience and understand how disappointing this must have been. This is not the level of service we aim to provide.
Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Erika P.
Teleflora
The flowers and vase I ordered looked very different than what was on the website. Very disappointed with what was actually delivered. Will not use them again. I did email them but as of yesterday received no response.
Reply from Teleflora2026-05-27
Hello Kelly,
We’re sorry to hear that the arrangement you received did not meet your expectations. Our goal is always to deliver products that reflect the quality and appearance shown on our website, and we understand how disappointing this experience must have been.
We appreciate the opportunity to speak with you directly and are glad we could resolve this by providing a 50% refund along with a 50% discount on a future order. Your feedback is important to us, and we will share it with our florist network to help improve consistency and overall service.
Thank you for bringing this to our attention, and we hope to have the chance to provide you with a much better experience in the future.
Kind regards,
Christina S.
Teleflora
I placed an order that was to be delivered on Sunday, May 24th. I got messages confirming it was to be delivered. When the recipient had not received I called automated help line and was told it was 'enroute'. It never got there! The are crediting me but BUYER BEWARE. After seeing all these other reviews I don't know how they stay in business.
I have already resolved it and getting a refund but that doesn't resolve the fact that the birthday twins never got their flowers. Ridiculous.
Reply from Teleflora2026-05-26
Hello Rocky,
I’m very sorry to hear that your order was not delivered and that the tracking information was inaccurate. This is not the level of service Teleflora strives to provide.
Please contact our Customer Service team at (800) 822-9547 for further assistance, and kindly request to speak with a supervisor so we can help resolve this for you promptly.
Thank you,
Jeannette B.
Teleflora
Do not expect to receive anything remotely close to what is ordered. The premium arrangement I ordered resembled a Charlie Brown Christmas tree. Take your business elsewhere.
***EDIT***. I replied to your offer with pictures of what you advertised and what was sent which at this time has still not been replied to. I would have never ordered what was sent at any price so I am thoroughly disappointed with my experience with your company. The 25% off a future order is of 0 value because I will never trust your organization to supply flowers again.
Reply from Teleflora2026-05-27
Hello Michael,
We’re sorry to hear that your arrangement did not meet expectations and understand your disappointment. This is not the experience we strive to provide.
We did respond to your email and worked to make this right by issuing a 25% refund along with a 25% discount on a future order. Your feedback has been shared with our florist partners to help improve quality and consistency.
If you need any further assistance, please don’t hesitate to contact us at 800-822-9547. Thank you for bringing this to our attention.
Kind regards,
Christina S.
Teleflora
They work with another scam/front company called FlowerShopping/The Flower Shop and I got a message saying that they have successfully delivered the flowers or will be shortly!!? what is that supposed to mean? My mother never received her flowers and they wont give back my money...do not buy from these thieves period!! be warned.
Reply from Teleflora2026-05-26
Hello Dean,
I am terribly sorry for the experience with your floral purchase. If your order was placed on www.teleflora.com and it wasn't delivered, we would absolutely provide a full refund. If the order was placed with any other company (i.e. Flower Shopping, Avas, or a local florist), you would have to contact them directly, we do not have access to other businesses orders.
If your order was placed on www.teleflora.com, please contact us at (800) 822-9547 and we would be more than happy to make this right. Our order confirmations only say Teleflora, don't have a local florists name on them, and have 9–10-digit order numbers.
Best Regards,
Jeannette B.
Teleflora
I ordered a beautiful bouquet to be delivered for my cousin/best friend's 70th birthday party on Sunday, May 24, 2026. The flowers were never delivered. I was horrified and very disappointed. If they do not deliver on Sunday, they could have mentioned that when I placed my order on May 20. There is email, text and the phone. But, no communication! No flowers! Please do not use this clearly incompetent company.
Reply from Teleflora2026-05-26
Hello Renee Waltzer,
We sincerely apologize for your unsatisfactory experience—this is not the level of service Teleflora aims to provide. Please reach out to our Customer Service team at (800) 822-9547 for further assistance, as we were unable to locate an order using the details shared in your post.
Best Regards,
Jeannette B.
Teleflora
Horrible experience, ruined mothers day. I ordered a large flora arrangement (over $100 USD) they delivered an arrangement with six roses. I reached out and they said there was nothing they could do. Terrible, don't use them!
Reply from Teleflora2026-05-26
Hello KB,
If your order was placed with a local florist, we don't have access to their orders, you would have to call them directly; we do not have access to other businesses personal orders. Please call Customer Service at (800) 822-9547 if your order was placed on www.teleflora.com. We would like the opportunity to make this right, especially since the order wasn't filled to value. We look forward to hearing from you.
Thank you,
Jeannette B.
Teleflora
Did not match what I purchased AT ALL! Purchased only peonies and my daughter recieved lilies and carnations. When I reached out for support, received NONE! Do NOT purchase!!
Reply from Teleflora2026-05-24
Hello Macy,
We’re very sorry to hear about your experience, this is not the level of service we strive to provide. We understand how disappointing it must have been to have the arrangement differ from what you ordered, especially for such a meaningful occasion.
Unfortunately, we’re unable to locate your order based on this review alone. We would truly appreciate the opportunity to make this right. Please contact us directly at 800-822-9547 with your order details so we can investigate and work toward a resolution.
Your satisfaction is very important to us, and we hope to restore your trust in Teleflora.
Kind regards,
Christina S.
Teleflora
Very helpful I made a mistake on the name it should be goingcto I put my name and it should be be Blinda Ensley Jones not Patricia Gentry i got confused can it be changed my cousin Blinda passed away
Thank you
Do not use this company!! I ordered an arrangement for a funeral. It was supposed to be delivered to the funeral home the day of visitation. Although my money was returned, the arrangement was never sent and I have yet to even get a call or email telling me!! Ridiculous!!! Not good service at all!! If I had been notified, I could have made other arrangements!!!! Instead, I'm at visitation with no flowers from me in sight and it was after the fact that I found my refund!! I am totally disgusted!!! The only reason I gave them one star is so others could learn this ahead of time!!!!!
Reply from Teleflora2026-05-24
Hello Amanda,
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially given the importance of the occasion. This is not the level of service we aim to provide.
Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Christina S.
Teleflora
Do not order from this company. The quality and service is horrible and it is NOT good value. I sent flowers to my in laws in Greece after the loss of their son. I am extremely disappointed and embarrassed at what was delivered. I paid $125 for a tiny basket of flowers. My daughter sent an arrangement after me. It was $10 less and it’s gorgeous. Mine arrived a day later and looks puny in comparison. I submitted a complaint to customer service and even included pictures of the two arrangements. They said the arrangement “was filled to value” and dismissed it .
Reply from Teleflora2026-05-24
Hello Michele,
We’re very sorry to hear about your experience and understand how disappointing this was, especially during such a difficult time.
After reviewing your order with the information provided, we can confirm that a 25% refund has been issued, along with a 25% discount on a future order, which has been sent to your email.
We regret that the arrangement did not meet your expectations and appreciate your feedback. If you would like to discuss this further, please contact us at 800-822-9547. We’re here to help.
Kind regards,
Christina S.
Teleflora
WHATEVER YOU DO DO NOT ORDER FROM TELEFLORA!!!! Talk about a complete disaster. Ordered a $200+ floral arrangement to send to my estranged grandfather's funeral to try to mend bridges with the family. Found out only an hour before the funeral that Teleflora lost the order. Claims they had no record of it even though a confirmationemail was sent. Feel terrible and shed so many tears about it. I live out of state and can't do anything to get flowers there in time. Called Teleflora and they refuse to take any responsibility or do anything to rectify the situation. The customer service lady even hung up on me!
Reply from Teleflora2026-05-23
Hello HBV,
We’re very sorry to hear about your experience, especially during such a difficult time.
Based on the details in your review, we’re unable to locate the order. We’d really like to look into this and help if we can. Please call us at 800‑822‑9547 with your confirmation information so we can review it further.
We also apologize for your customer service experience; that’s not the level of care we aim to provide.
Kind regards,
Christina S.
Teleflora
I ordered the beautiful zen garden but unfortunately a pitiful handful of flowers were sent.not even an arrangement . I’m so embarrassed!
Called company and they would not resend a correct order and offered me a 50 percent discount. Never again !!!!!
Reply from Teleflora2026-05-21
Hello Sandra,
We’re very sorry to hear about your experience and understand how upsetting and embarrassing this must have been. The arrangement you described is far from the quality and presentation we strive to deliver, especially for something as special as the Zen Garden bouquet.
This is not the experience we want any of our customers to have, and we sincerely apologize that we fell short. We also regret that we were unable to resolve the issue to your satisfaction during your initial contact.
After reviewing your case, we’ve issued a full refund and added a future discount to your account as an additional gesture of goodwill. While we understand your frustration, we truly hope you might consider giving us another opportunity to provide the beautiful, high-quality arrangement you originally expected.
Thank you for bringing this to our attention—your feedback helps us improve.
Kind regards,
Lauran
Teleflora
Seems a little scammy! I went to place an order with a 25 percent promo code, that promo code was applied throughout the entire order - no problem! Then suddently, I got to the payment section and the promo code was gone, as was the promo code box, and the price went way up.
Reply from Teleflora2026-05-21
Hello Evan,
Thank you for bringing this to our attention — we’re really sorry for the confusion and frustration this caused during checkout.
That definitely doesn’t sound like the experience we want for our customers. Sometimes promo codes can expire, have specific eligibility requirements, or encounter a technical issue at checkout, but we’d love to look into exactly what happened in your case.
Could you please reach out to us with a few more details so we can investigate further? Please include your order number (if one was generated) and the email address you used when attempting to place the order. This will help us locate your account and review the issue more closely. You can also give us a call at 800-822-9547, and we’ll be happy to assist you right away.
Kind regards,
Lauran
Teleflora
Worst experience buying flowers of my life! I feel like they used bait and switch. What I ordered doesn't look anything like what was sent to my wife. Further, they are not fast at delivery and there is nothing you can do. I would never use them again.
Reply from Teleflora2026-05-21
Hello Daniel,
We’re truly sorry to hear about your experience—this is not at all the level of service we aim to provide. We understand how disappointing it must have been to receive an arrangement that didn’t match what you selected, especially for such an important occasion.
Please know that we take concerns like bait-and-switch and delivery delays very seriously, and we’re actively working with our florist partners to ensure better accuracy and timeliness moving forward.
We appreciate you bringing this to our attention, and while we regret that we fell short, we’re glad we were able to issue a 50% refund as a step toward making things right. Your feedback is invaluable in helping us improve.
Thank you again for sharing your experience, and we hope for the opportunity to restore your trust in the future.
Kind regards,
Lauran
Teleflora
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