At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Is Teleflora legit?
Teleflora (www.teleflora.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained that the floral arrangements delivered to their friends and family members looked completely different from what they originally ordered and paid for. Consumers additionally faced extremely frustrating delivery delays, missed schedules, and completely unhelpful customer service teams when attempting to resolve these serious order problems over the phone.
Some people were very satisfied with the beautiful flower arrangements and found the online website extremely easy to use for placing orders. A few other reviewers also noted prompt delivery times, polite communication, and very reasonable pricing for their celebratory purchases.
Auto-generated from all reviews of this business. For reference only.
Should've just bought the dead CVS Flowers Instead
DO NOT BUY - WILL NOT SEND ACTUAL ARRANGEMENT YOU PURCHASE
For Mother's Day I could not attend in person, so opted to send flowers instead. I upgraded the arrangement 'Premium' and paid $196 ensure it would look nice. To my horror when I get a text that they delivered, I see a drug store flower arrangement with some partially dead flowers that look nothing like what I paid for.
In calling Teleflora to either rectify this or get a refund for these junk flowers - I was offered a '25 % refund '. I escalated to the manager immediately, as the flowers sent weren't even worth the value of the refund. The manager ended up doing a full refund with a 50% off next order but after seeing what was delivered, i could not trust that they would send anything of quailty next time.
Absolutely absurd and terrible mothers day experience.
Reply from Teleflora2026-05-11
Hello nyc_hk_review!
We’re truly sorry your Mother’s Day experience did not meet your expectations. We understand how disappointing it was to receive an arrangement that fell far short of what you ordered and paid for.
We apologize for the poor quality delivered. If there is anything else we can do to make this right, please call us directly at 1-800-822-9547 so we can assist you personally.
Thank you for sharing your feedback. We’re sorry again for disappointing you on Mother’s Day.
Sincerely,
Kevin L
Teleflora.com
I ordered four bouquets through Teleflora for Mother’s Day weekend, specifically scheduling Saturday delivery because I work 12-hour nursing shifts and wouldn’t be home Friday. I also paid extra for Saturday delivery.
On Friday morning, one bouquet was unexpectedly delivered while I was at work. To the florist’s credit, they explained they had been told Friday delivery and even offered to come pick the flowers back up and redeliver them Saturday when I explained the situation. Thankfully, I was able to get someone to my house to bring them inside.
Saturday, I received confirmation that all four bouquets would arrive that day. Two more bouquets finally showed up around 9:30 PM Saturday night. While I understand Mother’s Day weekend is incredibly busy, delivering flowers that late at night is stressful, especially when I still had one bouquet completely missing and needed all four the next morning.
By Sunday morning, the fourth bouquet still had not arrived. I contacted Teleflora, and customer service was polite and did issue a refund after being unable to contact the florist. However, a refund didn’t solve the actual problem: I had specifically ordered four bouquets because I was seeing four important women on Mother’s Day. Instead of enjoying the morning, I spent it frantically driving to multiple stores trying to find replacement flowers at the last minute.
The bouquets that did arrive were beautiful, and I appreciate the florists who completed them during an obviously overwhelming holiday weekend. My frustration is mainly with the lack of communication, inaccurate delivery scheduling, and paying extra for guaranteed Saturday delivery that ultimately wasn’t honored.
Considering the already high bouquet prices plus substantial delivery fees, I expected more reliability and transparency. Unfortunately, this experience makes me hesitant to order through Teleflora again.
Reply from Teleflora2026-05-11
Hello Madeline Moore!
We’re truly sorry your Mother’s Day experience did not meet your expectations. We understand how frustrating it was to have the bouquets arrive on different days — especially while working 12-hour nursing shifts — and that one bouquet was still missing on Sunday morning.
We apologize for the late Saturday delivery and the lack of clear communication. A refund doesn’t fix the stress of last-minute adjustments on such an important day.
After reviewing the orders, I see a full refund has been issued for the order we were unable to fulfill. If we can assist you with anything further, please call us directly at 1-800-822-9547 as we always welcome hearing from you.
Thank you for sharing your experience. We’re sorry again for the inconvenience.
Sincerely,
Kevin L
Teleflora.com
Mother’s Day Disaster: Misleading Order Status, Operational Chaos, and Zero Delivery
Teleflora completely failed when it mattered most.
I placed a Mother’s Day order in advance for a major metro area, and their system showed it as “being fulfilled” until after noon on Mother’s Day, only to then cancel because they “couldn’t find a florist.”
By then, it was too late to replace the gift, as I live in a different state.
As someone working in supply chain and operations leadership, the issue here isn’t just execution- it’s a flawed system design. Allowing an order to remain in “fulfilled” status without secured downstream capacity is a fundamental breakdown in forecasting, network planning, and customer communication.
More importantly, there is an ethical layer here that affects both consumers and small businesses. Teleflora operates as an intermediary, routing orders to local florists who receive only a small fraction of what customers pay while Teleflora retains the majority in fees. That imbalance puts independent florists under pressure to accept low-margin, high-volume holiday orders they often cannot realistically fulfill- creating exactly the kind of failure I experienced.
The result is predictable for them as a cooperation but a gamble for us as the consumer due to overstated capacity, misleading order status, and last-minute cancellations that disguise the true lack of fulfillment capability.
For a business where Mother’s Day is their Super Bowl, this is unacceptable. A refund does not make up for a missed Mother’s Day gift or the lack of transparency. A 50% future-use coupon was offered, which felt insulting, and disconnected from the impact of the failure.
I will not use Teleflora again for anything + I would caution others who rely on accurate fulfillment and ethical treatment of both customers and local florists.
Reply from Teleflora2026-05-11
Hello Reb Lee!
We’re truly sorry that your Mother’s Day order did not meet your expectations and was ultimately canceled on the day. We understand how disappointing it was to see the order listed as “fulfilled” only for it to be canceled too late to make other arrangements.
We sometimes need to cancel orders when the product is not available and we do not want to send something that will not meet expectations. We regret this happened and that we didn’t communicate the situation more clearly.
We welcome the opportunity to speak with you and see how we can better address your experience. If you would, please call us directly at 1-800-822-9547 so we can assist you.
Thank you for sharing your feedback. This will help us with our continuing efforts to improve our customers’ experiences. We’re sorry again for letting you and your mom down on her special day.
Sincerely,
Kevin L
Teleflora.com
Teleflora ruined my mother‘s Mother’s Day never got my order called six or seven times was promised emails that I never got. I called three days in advance to have this order ready. They promised it would be here by the 10th empty promises. This could be my mom‘s last Mother’s Day, and I wanted it to be special well so much for that. Stay away from this company stay far far away from this company. Let’s see if I get my refund now that’s gonna be a whole other fiasco watch anyway this company terrible terrible terrible.
Reply from Teleflora2026-05-11
Hello Barry,
We’re truly sorry for the disappointment and frustration this caused, especially while trying to send flowers for Mother’s Day. This is not the experience we strive to deliver, and we sincerely regret the inconvenience.
After reviewing your order, I can confirm that a full refund has been issued to your original payment method after speaking with you. If there is anything else we can assist you with, please call us at 1-800-822-9547 so we can assist you as you deserve.
Thank you for sharing your experience. Again, our apologies.
Sincerely,
Kevin L
Teleflora.com
Hello Josh Marler!
We’re truly sorry for any issue with your floral gift. We understand how disappointing this is and apologize this happened on such a special day.
We’d like the opportunity to review your order and make this right. Please call us at 1-800-822-9547 with your order number so we can assist you personally.
Thank you for sharing your experience. We are looking forward to hearing from you!
Sincerely,
Kevin L
Teleflora.com
Never delivered my mother's mother's day flowers even though I placed the delivery a month out. No explanation, no apology. I WILL NEVER USE AN ONLINE FLORIST AGAIN. ESPECIALLY NOT THIS SHITSHOW COMPANY. SAVE YOUR MONEY!!!
Reply from Teleflora2026-05-11
Hello Natalie Goode-Henry!
We’re truly sorry your Mother’s Day order was not delivered. We understand how disappointing this was and apologize this happened on such a special day.
We welcome the opportunity to review your order and make this right. Please call us at 1-800-822-9547 with your order number so we can assist you personally.
Thank you for sharing your experience. We are looking forward to hearing from you!
Sincerely,
Kevin L
Teleflora.com
Charged me but never delivered flowers, ruined Mother’s Day
Reply from Teleflora2026-05-11
Hello CS!
We’re truly sorry your Mother’s Day order was not delivered. We understand how disappointing this was and apologize this happened on such a special day.
We’d like the opportunity to review your order and make this right. Please call us at 1-800-822-9547 with your order number so we can assist you personally.
Thank you for sharing your experience. We are looking forward to hearing from you!
Sincerely,
Kevin L
Teleflora.com
’m extremely disappointed with my experience with Teleflora this Mother’s Day. I placed an order for flowers to be delivered in Glendale, AZ — a major city — only to have my order canceled because they claimed they couldn’t find a florist in the area. On Mother’s Day of all days, this is unacceptable and incredibly frustrating. While I did receive a refund, it completely defeated the purpose since the flowers were meant to celebrate my mom on a special occasion. Reliable delivery is the bare minimum expectation when ordering through a flower service. Unfortunately, after this experience, I will not be trusting or ordering from Teleflora again.
Reply from Teleflora2026-05-11
Hello Fave!
We’re truly sorry your experience with Teleflora this Mother’s Day did not meet your expectations. We understand how frustrating this was. Occasionally we must cancel orders due to product availability to avoid sending an arrangement below expectations. We regret this happened on such a special day.
We’d like the opportunity to review your order and see how we can make this right. Please call us directly at 1-800-822-9547 with your order number so we can assist you personally.
Thank you for sharing your experience. We’re sorry again for not meeting your expectations on Mother’s Day.
Sincerely,
Kevin L
Teleflora.com
Delivered the wrong bouquet.
I ordered a pretty pink selection for Mother’s Day and red roses turned up at her door. For the price of these flowers and for the service, at least get the bouquet correct!!! So disappointed.
Reply from Teleflora2026-05-11
Hello Lola!
We’re truly sorry you were disappointed with your Mother’s Day order. You selected a pretty pink arrangement, but red roses were delivered instead. We understand how upsetting that must have been.
Product availability can occasionally vary based on our local florist network, and when an item cannot be fulfilled as intended, our florists may need to substitute. We apologize that the substitution in this case did not meet your expectations.
We’d like the opportunity to review your order and make this right. Please call us directly at 1-800-822-9547 with your order number so we can assist you personally.
Thank you for sharing your feedback. We’re looking forward to hearing from you!
Sincerely,
Kevin L
Teleflora.com
Teleflora really let my mother and me down this Mother's Day. I placed an order that was to be delivered on the 9th. Everything was submitted and confirmed. Then came an unexpected cancellation email later that made it impossible to get flowers to my mom on this special day. I called their customer service to see what could be done, and the gist of what I was told was that nothing could be done and that the soonest the order could be fulfilled was on May 18th!?!?
This all could have been avoided by being honest and making it clear that there was no way to fulfill an order by Mother's Day. If you go to a business and are told that they cannot provide you with a service you are seeking, then you seek out another option. But if a business says that they can provide a time sensitive service, takes your money and then does not provide what they said they would, simply giving a refund isn't acceptable. At that point, it's too late!!! The refund doesn't make up for the lost time and fact that my mom didn't get any flowers by Mother's Day!!! You charge a lot for the service you provide, do better if you want to stay in business. The score of 1.9 stars on Trustpilot says it all. Don't gamble with Teleflora when it comes to special moments that you want to celebrate.
Disappointing experience from both the perspective of the initial order and the customer service hotline.
Edit: I called the number given to me through the seller response and ended up being offered nothing. I was told I'd be given a refund and a 25% discount for a future order. I can tell you there will be no future orders
Reply from Teleflora2026-05-11
Hello Ed!
We’re truly sorry that Teleflora let you and your mother down this Mother’s Day. We understand how disappointing and frustrating it was to have an order confirmed for the 9th, only to receive a cancellation notice that left no time to make other arrangements.
We understand that giving a refund after the day has passed doesn’t fix the missed moment, and we apologize for that. We’d like the opportunity to review your order and see how we can make this right. Please call us directly at 1-800-822-9547 with your order number so we can assist you personally.
Thank you for taking the time to share your experience. We’re sorry again for disappointing you and your mom on her special day.
Sincerely,
Kevin L
Teleflora.com
I ordered the Sky Glass Jade plant instead of flowers for a friend whose son passed away. I placed the order on 5/8/26 with a delivery date of 5/9/26. I received a call from their customer service on the morning of 5/9/26. Customer service told me the local shop did not have the item I requested however the item would be delivered on 5/10/26 if I agreed to the change of delivery date. I agreed. I checked my order status on 5/10/26 around 6pm. The item still had not been delivered as promised. I called customer service and was told they did not know why the item was not delivered. I requested a call from a supervisor on 5/11/26. I never received a call. I called on 5/11/26. I was told the item was not delivered because the local shop did not have the item. I asked why I was promised the item would be delivered on 5/10/26. The customer service could not answer that question. They offered a substitution of a pink flowering plant in a white container. I requested a full refund. I will NOT be using this company again.
Reply from Teleflora2026-05-11
Hello Joanne Mueller!
We are truly sorry to hear about your experience and understand how upsetting this situation was, especially given the meaningful reason for your order. We recognize how important it was for this plant to be delivered as promised during such a difficult time.
We regret the confusion surrounding availability, changes to the delivery timeline, and the lack of clear follow up communication you encountered. That is not the experience we want for our customers, particularly in moments that require care and compassion. Your feedback has been shared internally, as clear communication and accurate expectations are extremely important to us.
If there is anything else that we can assist you with or if you have additional questions, please let us know. You may contact Teleflora by calling our Customer Care team at 1 800 822 9547, by visiting Teleflora.com and scrolling to the bottom of the page to click Contact Customer Service to send an email, or by using chat through Teleflora.com by selecting Need Help at the top of the page.
Thank you for taking the time to share your experience. We appreciate you bringing this to our attention.
Best,
Kevin L
Teleflora.com
I placed an order, through Teleflora, for a small arrangement (12 x 12) for $59.99 US. Teleflora was supposed to give me a discount which equated to me paying the same in Canadian dollars. I ordered and specified I would be picking up the next day at the end of day at a local florist. Little did I know, a cancellation of said order was sent to my junk mail the following morning.
I arrived the next day to find that despite looking around for 15 minutes, no one could find my order. Eventually a lady came out to explain, with documentation, that they had rejected the order on the basis that they weren't making enough money. According to the paperwork, Teleflora was eating the cost of the discount and they would be making the original listed price, but they wanted $59 more dollars (not sure if US or Can.) I was flabbergasted by the ordeal and the fact that any company or network operated in such a way. Teleflora was apparently advertising arrangements at prices that no florist would honour. I left completely disheartened that what was supposed to be a lovely surprise a couple days before Mother's Day, turned into such a disappointment.
This experience really drove home how expensive fresh cut flowers are now, despite being advertised for a reasonable price on Teleflora and other websites. Hardly worth it if you consider that they only last a week, or two, if you're lucky. So be warned that if you order through the Teleflora network, you just might not get your flowers and they get to hold onto your money for ten days for no reason whatsoever. This is an aggravation no one needs. I eventually received a refund, but not in full, which added insult to injury. I had ordered through them on prior occasions with no issues, but not recently, and never again.
In response to Teleflora reply: A refund in full was not given and I have the statement to prove it. It was a small amount, but it should have all been returned to me. The $44.76 was in US dollars, yet I paid nearly $63 Canadian, which doesn't calculate by the way. Was there a hidden fee? I wrote the review because it was more meaningful to me that I make a commentary on your business practices than get the $3 back.
Reply from Teleflora2026-05-11
Hello Michelle Ellul!
Thank you for sharing your experience. We understand how disappointing this situation was, especially when you were planning something meaningful ahead of Mother’s Day.
We regret the confusion surrounding the order status, pickup expectations, and communication you encountered. This is not the experience we want for our customers, and we appreciate you taking the time to share these concerns. Your feedback has been shared internally, as clarity around pricing, availability, and communication is very important to us.
After reviewing the order, a full refund in the amount of $44.76 was issued on 5/8/26 back to your original form of payment. Refunds are released immediately on our end, though your bank or financial institution may take 2 to 10 business days to reflect the credit on your account, or by 5/25/26.
If there is anything we can assist you with, you may contact Teleflora by calling our Customer Care team at 1.800.822.9547, by visiting Teleflora.com and scrolling to the bottom of the page to select Contact Customer Service to send an email, or by using chat on Teleflora.com by clicking Need Help at the top of the page.
Thank you again for bringing this to our attention.
Sincerely,
Kevin L
Teleflora.com
On or around Mother’s Day weekend, I placed an order with Teleflora for a deluxe flower arrangement to be delivered on Saturday, May 9. The flowers were intended as a Mother’s Day gift and were time-sensitive. The order was not delivered as scheduled.
I contacted Teleflora customer service to ask for an update and to request that the flowers be delivered as soon as possible. Instead of resolving the missed delivery, Teleflora cancelled the order and issued a refund. I did not request that the order be cancelled, and I specifically told Teleflora that I did not want a refund as the only resolution. I wanted the order fulfilled.
Since then, I have spoken with at least four separate customer service representatives, but the issue has not been resolved. Teleflora’s representatives have repeatedly stated that because the refund was processed and the local shop failed to deliver the order, they are unable to process the delivery. This does not address the original service failure. The purpose of the order was to send Mother’s Day flowers, not simply to receive a refund after the delivery date was missed.
A refund alone does not fully remedy the issue because this was a time-sensitive gift for Mother’s Day. Teleflora failed to deliver the order, cancelled it without my consent, and has not offered an acceptable solution after multiple customer service contacts.
Reply from Teleflora2026-05-12
Hello Tyler,
We sincerely apologize for the missed Mother’s Day delivery and the frustration that followed. We understand how important and time‑sensitive this gift was. The cancellation and refund should not have occurred without fully addressing your request, and we regret that our follow‑up did not resolve the matter properly. To make this right, we have issued a complimentary flower arrangement to be delivered at your convenience as a goodwill gesture. Thank you for sharing this feedback.
Kind regards,
Lauran
Teleflora
I ordered flowers to be delivered the day before Mother’s Day. Recipient never received but it said it was delivered. Spoke with customer service and they gave me a refund. Reordered the flowers to be delivered the next day. Recipient received the flowers and it looks nothing like the bouquet I ordered. I emailed customer service right away and demanded a full refund. Waiting on a response. DO NOT WASTE YOUR MONEY!!
Reply from Teleflora2026-05-12
Hello Raquel,
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially around Mother’s Day. A delivery marked as completed when it wasn’t received, followed by an arrangement that didn’t match what was ordered, is not the experience we aim to provide. We’d like the opportunity to review this further and address your refund request. Unfortunately, we do not have enough information to locate your order. Please contact our customer care team directly at 800‑822‑9547 so we can assist you as quickly as possible.
Kind regards,
Lauran
Teleflora
I arranged flower delivery from Teleflora for Mother’s Day (5 days before Mother’s Day), and the experience was extremely disappointing from start to finish.
At 12:35 PM on Mother’s Day, I received 3 phone calls and 2 text messages from two different numbers saying they had run out of the arrangement I originally ordered. They told me that if I wanted the same flowers, they could deliver them the next day, but if I still wanted same-day delivery, they could replace them with a “premium” rose arrangement that supposedly cost almost twice as much — at no additional charge. Since it was Mother’s Day and timing mattered, I agreed to the replacement.
After that, communication became terrible. At 3:45 PM I followed up because there was still no delivery, and they just kept saying they were busy and backed up with orders. I checked again around 4:45 PM and still got no real update. At 5:30 PM, frustrated and assuming it wasn’t coming, I requested cancellation.
Ironically, the flowers were finally delivered shortly after — but they forgot the card message completely, and the arrangement looked nowhere near the “premium” arrangement shown on their website.
What upset me the most was the follow-up email from customer service. In response to my cancellation request, they claimed they had confirmation the flowers were delivered and signed for at 1:00 PM — which makes absolutely no sense because I was still actively speaking with the flower shop around 1:00 PM about replacing the arrangement in the first place.
The entire experience felt disorganized and unprofessional, especially for such an important occasion. Mistakes can happen, especially on busy holidays, but the lack of honesty, communication, and apology was the most disappointing part.
Reply from Teleflora2026-05-12
Hello T W,
Thank you for your feedback. Please call us at 800-822-9547 with your confirmation number so we can review the order and assist further.
Kind regards,
Lauran
Teleflora
Horrible service! Flowers weren't delivered, was told by customer service that they were at 1am... really? Who delivers flowers at 1am?? Never happened, then received email from teleflora that florist would deliver on Sunday( mother's day), which didn't happen either!!! So why would I receive the email that they would be sent out the next day if I was told they were delivered?? Not good at all!!!
Reply from Teleflora2026-05-12
Hello Sarah,
We sincerely apologize for the confusion and frustration surrounding your order. The delivery status information you received was incorrect, and we understand how upsetting this was—especially for Mother’s Day. A full refund has been issued, and we regret that we were unable to meet expectations on this occasion.
Kind regards,
Lauran
Teleflora
Wrong flowers and wrong vase. Looked nothing like I ordered. Customer service is horrible. I will never trust them again.
Reply from Teleflora2026-05-10
Hello Dana,
We’re very sorry to hear about your experience and understand how frustrating it is to receive an arrangement that doesn’t match what was ordered—especially alongside difficulties with customer service. That’s certainly not the level of care we aim to provide.
We have located two Mother’s Day orders that may be associated with your review, but we need a bit more information to accurately identify the correct one. To continue looking into this, please contact us directly at 800-822-9547 and provide the recipient’s full name, along with the delivery date and order number if available.
Once we have those details, we’ll be able to review what happened with the flowers and vase and determine next steps. We truly regret your disappointment and appreciate the opportunity to look further into this for you.
Kind regards,
Lauran
Teleflora
DO NOT USE THIS SERVICE. This has to be the single worst experience I have had. Ordered flowers for Mother's Day about 5 days ago. Set them up to be delivered on Saturday thinking that it would be a little less busy and there should be no excuses. After the 7pm deadline for delivery passed, I reached out to them. Only at that time did they say they would not be able to deliver the arrangement and simply issued a refund (at about 7:30 PM). No attempts to make it right. No attempts to get a different arrangement out or use a different florist. Just "oh well, here is your money back that we've been holding for almost a week." Do yourself a favor, do not use this service at all. Don't bother. Don't have any hope that your experience will be different than mine. Save yourself the headache. Go elsewhere.
Reply from Teleflora2026-05-10
Hello Mike,
We’re very sorry for the disappointment and frustration this experience caused, especially for a Mother’s Day order. Unfortunately, when the arrangement could not be fulfilled as requested, the order was canceled to avoid delivering something that didn’t meet expectations.
A future discount was issued as a courtesy, and any charges associated with the canceled order were released accordingly. We understand this does not make up for the missed delivery or the inconvenience, and we sincerely regret that we were unable to provide a better resolution at the time.
Thank you for sharing your feedback—it’s important to us, and we’re sorry we fell short on this occasion.
Kind regards,
Lauran
Teleflora
I placed two orders to be delivered on different days to my two daughters in different cities. One was delivered on time. When the other hadn't been delivered on the day requested, I called Teleflora. Teleflora immediately refunded 25% of my cost and also gave me a 25% discount on future orders. Two days after the requested delivery date the flowers I ordered were delivered to someone else, the ones that were delivered were not the flowers I ordered, and the enclosed card was for someone else! Fortunately it was caught and the driver promised to return with the correct flowers and card. Eventually both my daughters received the flowers I had ordered for them.
Reply from Teleflora2026-05-10
Hello Patrice,
Thank you for taking the time to share your experience with us. We appreciate the opportunity to address your concerns.
We’re glad to hear that both of your daughters ultimately received the flowers you ordered, and that one of the deliveries arrived on time as planned. That said, we sincerely apologize for the issues you encountered with the second order—including the delayed delivery, the incorrect arrangement and card, and the confusion caused by the initial misdelivery. We understand how unsettling that must have been, especially when sending gifts to loved ones in different cities.
We did issue a 25% refund for the affected order along with a 25% future-discount as soon as the delay was reported. While we’re relieved the situation was eventually corrected by the florist, we recognize that this does not excuse the stress and inconvenience you experienced.
Your feedback is important to us and has been shared internally to help prevent similar issues in the future. Thank you again for your patience and for allowing us the chance to make things right.
Kind regards,
Lauran
Teleflora
I paid almost $150 for two arrangements on May 7 for delivery the Saturday before Mothers Day (which is May 10). I wish I had seen all the 1-star reviews before doing so, to have saved myself the necessity of writing my own.
One of the arrangements was delivered, while the other was not. It left me wondering, "What gives?"
But who can say since customer service is impossible to reach. Neither the "Live Chat" nor the 800-number is satisfactory--on hold with both for over an hour. Here's the cliffhanger: 1) where is the second arrangement, 2) will my mother actually receive it, 3) when will I receive a refund.
What's not a mystery: I won't ever use or recommend this service again no matter how many "you've got a coupon waiting!" emails I receive. Abysmal service for an important holiday.
Reply from Teleflora2026-05-10
Hello S Williams,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been—especially for an important holiday like Mother’s Day.
We’d like to look into the missing arrangement and provide clear answers about the delivery status and any applicable refund. To locate the order and review what happened, we’ll need a bit more information. Please contact us directly at 800-822-9547 or email us at [email protected] and provide the order number along with the full name of the recipient for the undelivered arrangement (and delivery date, if available).
Once we have those details, we can investigate promptly and follow up with next steps. We sincerely apologize for the inconvenience you’ve described and appreciate the opportunity to review this further.
Kind regards,
Lauran
Teleflora
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