Mother’s Day weekend
On or around Mother’s Day weekend, I placed an order with Teleflora for a deluxe flower arrangement to be delivered on Saturday, May 9. The flowers were intended as a Mother’s Day gift and were time-sensitive. The order was not delivered as scheduled. I contacted Teleflora customer service to ask for an update and to request that the flowers be delivered as soon as possible. Instead of resolving the missed delivery, Teleflora cancelled the order and issued a refund. I did not request that the order be cancelled, and I specifically told Teleflora that I did not want a refund as the only resolution. I wanted the order fulfilled. Since then, I have spoken with at least four separate customer service representatives, but the issue has not been resolved. Teleflora’s representatives have repeatedly stated that because the refund was processed and the local shop failed to deliver the order, they are unable to process the delivery. This does not address the original service failure. The purpose of the order was to send Mother’s Day flowers, not simply to receive a refund after the delivery date was missed. A refund alone does not fully remedy the issue because this was a time-sensitive gift for Mother’s Day. Teleflora failed to deliver the order, cancelled it without my consent, and has not offered an acceptable solution after multiple customer service contacts.