No delivery, no explanation
I paid almost $150 for two arrangements on May 7 for delivery the Saturday before Mothers Day (which is May 10). I wish I had seen all the 1-star reviews before doing so, to have saved myself the necessity of writing my own. One of the arrangements was delivered, while the other was not. It left me wondering, "What gives?" But who can say since customer service is impossible to reach. Neither the "Live Chat" nor the 800-number is satisfactory--on hold with both for over an hour. Here's the cliffhanger: 1) where is the second arrangement, 2) will my mother actually receive it, 3) when will I receive a refund. What's not a mystery: I won't ever use or recommend this service again no matter how many "you've got a coupon waiting!" emails I receive. Abysmal service for an important holiday.