At Teleflora, we're proud to have been connecting customers with the nation's best florists for more than 81 years. Headquartered in Los Angeles, California, Teleflora has over 13,000 member florists throughout the U.S. and Canada, with an additional 20,000 affiliated florists outside North America. This extensive network, coupled with our commitment to exceptional customer service, means that when you send flowers from Teleflora, you can be confident that you're sending the best. As a service organization rather than a florist, Teleflora makes it easy to select beautiful florist-delivered products by investing in the most modern technology, seeking continuous innovation and improvement in services, and providing the best people in the business to ensure your confidence that your order will be placed easily and filled by a Teleflora florist quickly and professionally to your complete satisfaction.
Is Teleflora legit?
Teleflora (www.teleflora.com) has a 1.5 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained that the floral arrangements delivered to their friends and family members looked completely different from what they originally ordered and paid for. Consumers additionally faced extremely frustrating delivery delays, missed schedules, and completely unhelpful customer service teams when attempting to resolve these serious order problems over the phone.
Some people were very satisfied with the beautiful flower arrangements and found the online website extremely easy to use for placing orders. A few other reviewers also noted prompt delivery times, polite communication, and very reasonable pricing for their celebratory purchases.
Auto-generated from all reviews of this business. For reference only.
What people say
Trish KirbyUnited States · 1 review · Experienced 2026-06-12 ·
★★★★★
Doesn't deliver as they promise.
I ordered flowers for a good friend and Teleflora count vent get them delivered. After paying a premium for next day delivery, Teleflora called and wanted to reschedule since they couldn't get anyone to "pick up the order" yet offered no refund or adjustment to delivery fee. I requested a refund and cancelled my order. I would not order from them again as this was super disappointing. Even with their sale discount, this order was $83 and they still couldn't deliver - literally.
Reply from Teleflora2026-06-18
Hello Trish Kirby,
We’re very sorry to hear about your recent experience. We understand how disappointing this must have been. This is not the level of service we aim to provide. Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Erika P.
Teleflora
Nargiz MustoUnited States · 1 review · Experienced 2026-05-12 ·
★★★★★
Scammersssss
Reply from Teleflora2026-06-18
Hello Nargiz Musto,
We’re very sorry to hear about your recent experience. We understand how disappointing this must have been. This is not the level of service we aim to provide. Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Erika P.
Teleflora
Elsa OrozcoUnited States · 1 review · Experienced 2026-05-26 ·
★★★★★
The flowers pictured did not match the…
The flowers pictured did not match the delivery. I wanted all White flowers which had lily’s. They used carnations and a light green hydrangea.
Reply from Teleflora2026-06-18
Hello Elsa Orozco,
Please accept our sincerest apologies for the issues you experienced with your recent order. At Teleflora, we strive to provide exceptional service, and we regret that we did not meet your expectations on this occasion.
A full refund has been issued to your original form of payment. Please allow 2–10 business days for the refund to appear in your account, no later than July 3, 2026.
As a token of our appreciation for your patience and understanding, we have also sent a 50% off discount code to the email address associated with your account for use on a future order.
If there is anything further we can assist you with, please do not hesitate to contact us at 1-800-822-9547. We truly value you as our customer and appreciate the opportunity to make things right.
Warm regards,
Erika P.
Teleflora
FlywayhiUnited States · 1 review · Experienced 2026-06-08 ·
★★★★★
Flowers were Not delivered
Flowers were Not delivered. Called Teleflora with the order number and was told there system shows the order as delivered. They could not help me!
I proceeded to call the local florest that was used and was told the order was not delivered due to the recipient being already checked out from the hospital. I call teleflora again and they processed a refund to my card. What a run-around and hassle. I will Never use this company again.
Reply from Teleflora2026-06-16
Hello Flywayhi,
We’re very sorry to hear about your recent experience. We understand how disappointing this must have been. This is not the level of service we aim to provide. Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Ratonya H.
Teleflora
A
AmalizUnited States · 1 review · Experienced 2026-05-11 ·
★★★★★
I am extremely disappointed with my…
I am extremely disappointed with my experience using Teleflora for funeral flower arrangements.
We chose Teleflora because we liked the selection of arrangements available on their website. We placed our order well in advance and received confirmation that everything was set. Several days later, I called customer service simply to verify that the flowers would be delivered before the funeral service. To my shock, the representative informed me that the orders could not be fulfilled and stated that if I had not called, we likely would never have been notified.The representative assured me she would work on finding another florist and promised a follow-up call by that afternoon. That call never came. Instead, we spent the evening speaking with multiple customer service representatives and supervisors, receiving inconsistent information and little accountability. At one point, we were told that Teleflora needed to speak directly with the widow before they could proceed with replacement arrangements, adding unnecessary stress during an already difficult time.
Eventually, Teleflora informed us that substitute flower arrangements would be delivered to the church AFTER the service but before the reception. Although these were not the arrangements we originally ordered, we accepted because we simply wanted something present for the family. The funeral director even waited outside the church to receive the delivery based on the information provided by Teleflora.The flowers never arrived.To make matters worse, the following day the florist contacted the widow asking where the flowers should be delivered. At that point, after multiple broken promises and complete failure to deliver on their commitments, we declined the order entirely.This was a funeral service—a time when families should be able to trust that important details will be handled professionally and compassionately. Teleflora failed at every step: communication, follow-through, customer service, and ultimately delivery. I cannot recommend Teleflora based on this experience.
Reply from Teleflora2026-06-16
Hello Amaliz,
We’re very sorry to hear about your recent experience. We understand how disappointing this must have been. This is not the level of service we aim to provide. Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Ratonya H.
Teleflora
Justin HarmkeUnited States · 1 review · Experienced 2026-06-13 ·
★★★★★
Complete Service Failure // Delivered Someone Else's Order & Refused Full Refund
I ordered flowers for my 1 year wedding anniversary on June 13th. I spent the entire afternoon stuck in a customer service loop tracking the order. I was repeatedly told by customer service that they couldn't reach the local florist, refused to tell me who the florist, and guaranteed a delivery by 7:00 PM.
Not only did my wife's anniversary flowers never arrive, but the driver actually delivered a completely different stranger's order that should have gone to an entirely different address over 30 minutes away to my house instead. When I contacted Teleflora with the physical evidence that they botched the delivery and missed the deadline, their customer service insultingly offered a '25% refund for now.'
This company completely ruined a milestone anniversary, delivered zero percent of my actual order, and then are actively trying to withhold my money. Absolute sham of a service. Avoid them at all costs for anything time sensitive.
I understand Teleflora is not the Florist, but the florists that they use are a direct reflection of their company. They vouch for these florists, and this particular florist dropped the ball on a massive scale.
Do not use this company. Their prices are much higher than popular competitors, and the delivery fees are ridiculous. Just not worth it in every way.
Thank you for putting a damper on my 1 year anniversary.
Reply from Teleflora2026-06-14
Hello Justin,
Please accept our sincerest apologies for the issues you have experienced with our service at Teleflora. Our goal is to provide excellent service, and we apologize that we fell short on this order. You should see a refund in the amount of $133.00 issued back to your original form of payment within 2-10 business days or by 06/26/2026. If there is anything else we can do, please contact us at 1-800-822-9547. We appreciate you as a customer, and we hope to hear back from you.
Best regards,
Marcie S
Teleflora
Fran Hartman VoughtUnited States · 1 review · Experienced 2026-06-07 ·
★★★★★
They were not delivered day after the…
flowers were beautiful
Reply from Teleflora2026-06-15
Hello, Frances
My sincere apologies for the issues with your orders. That is definitely not the Teleflora experience we want for our customers. I understand how the color scheme is important seeing as it's the recipient's favorite color. A partial refund was issued to both your orders; you will get an email with the refund amounts. It can take Discover 2-10 business days to process the refund or by 6/30/26.
A 25% future discount code has also been issued. You will get an email with the code and it's good for 6 months. A copy of the code will be on this order for reference if you need it.
Just a suggestion for future orders, please notate in the special instructions box of the order if a certain color or flower needs to be in the bouquet so the designer knows.
It has been a pleasure to assist you. If you need further assistance, please feel free to contact us back at (800) 822-9547.
Best Regards,
Jeannette B.
Teleflora
Louie WartluftUnited States · 1 review · Experienced 2026-06-11 ·
★★★★★
I ordered a funeral spray to be…
I ordered a funeral spray to be delivered by 6 pm and they waited until almost 3 pm to tell me they cancelled my order because they couldn't fill the order..it took them 2 min.to take my money but I have to wait up tob10 days to get my money back..thisbis not good business and I will never use teleflora again and if I can have anything to do with it neither will my friends and family..i don't even have time to order flowers now.
Reply from Teleflora2026-06-12
Hello Louie, We’re very sorry for your experience and the inconvenience this caused.
We have issued a full refund. Refunds are processed right away on our end, but timing depends on your bank. You should see the refund within 2-10 business days.
If you have any questions, please call us at 800-822-9547. Kind regards, Christina S., Teleflora
AmyUnited States · 1 review · Experienced 2026-06-09 ·
★★★★★
The picture of what the arrangement was…
The picture of what the arrangement was going to look like was nothing what was received. I even paid for a deluxe bouquet. It had 7 flowers in it. I emailed the company and they refunded me $17.11. Who knows how they came up with that number. Oh and a 25% coupon for my next order....like I'm going to order from them again...yeah right
Reply from Teleflora2026-06-10
Hello Amy,
We’re truly sorry to hear about your experience and understand how disappointing this must have been. What you described is certainly not the standard we aim to deliver, especially for a deluxe arrangement.
We would genuinely appreciate the opportunity to look further into this for you and make things right. To do so, could you please call us at 800-822-9547? This will help us locate the order and review exactly what occurred. We understand your frustration with the partial refund and would like the chance to reassess your case.
Please know your feedback is important to us, and we would welcome the opportunity to resolve this properly.
Kind regards,
Lauran
Teleflora
Mary Kay KressUnited States · 1 review · Experienced 2026-06-09 ·
★★★★★
Teleflora is a joke.
I will never use this company again. I ordered a spray of purple daisies in a white wicker basket. What my friend received was a glass jar with a few flowers and lots of filler. I paid $65.19 for a lot of nothing. I contacted their customer service rep, and they gave me a $16 credit. It does not make up for their lousy service.
Reply from Teleflora2026-06-10
Hello Mary Kay,
We’re very sorry to hear about your experience and truly regret that the arrangement delivered did not meet your expectations. What you described is not representative of the quality or presentation we strive to provide, especially for a specific arrangement like the purple daisy spray in a white wicker basket.
We completely understand your disappointment, and we apologize that the initial resolution did not feel adequate. While a full refund has since been issued, we recognize that this does not take away from the frustration or the impact of the situation.
Please know that feedback like yours is taken seriously and is shared with the fulfilling florist to address these concerns and help prevent something similar from happening in the future.
We truly regret losing your trust and appreciate you bringing this to our attention.
Kind regards,
Lauran
Teleflora
S
SandraUnited States · 2 reviews · Experienced 2026-06-02 ·
★★★★★
Easy
Easy to order and pricing reasonable!!!! Delivered right away, thank you.
s
susan United States · 6 reviews · Experienced 2026-06-08 ·
★★★★★
Terrible service
Terrible service.
I ordered a birthday plant 3 days before I wanted it delivered. On the recipients birthday, I email them at 7pm and ask why it wasn't delivered and they say they don't have it, do I want something else? It's 7pm!!!! And why didn't they contact me before I asked why it wasn't delivered? Beyond terrible!!!!
Pick any other florist! Don't use Teleflora!
Reply from Teleflora2026-06-09
Hello Susan,
We’re very sorry for your experience. We understand how important it is for a birthday delivery to arrive on time, and we sincerely apologize this was not delivered or communicated properly.
This is not the level of service we expect, and we regret the frustration caused. We would like the opportunity to make this right and review the issue with the florist.
We were unable to locate an order with the details provided. For further assistance, please call Customer Service at 800.493.8166 and ask for a supervisor. If needed, you may leave a detailed message with your order number for follow up.
Sincerely,
Kevin L
Teleflora
L
Lori McPhersonUnited States · 5 reviews · Experienced 2026-06-08 ·
★★★★★
The website is easy to navigate
The website is easy to navigate. You have a lot of arrangements to choose from. Prices are competitive. It was delivered on the date it was supposed to be but I didn't get notified of that until the next day. But she loved the arrangement
J
JonCanada · 3 reviews · Experienced 2026-06-07 ·
★★★★★
Never Again
I ordered flowers to be sent to my aunt's funeral today (June 8) and 4 hours before the funeral Teleflora called me to say they were unable to deliver the flowers. Needless to say I'll never use this totally undependable service again, and now I have to explain to my family why my flowers won't be there.
Teleflora replied, saying they were unable to locate my order with the information given...well here's the order number;
1174346236
Way too late to remedy this. I requested a refund ASAP.
Reply from Teleflora2026-06-08
Hello Jon,
First, please accept our sincere condolences for your loss. We understand how important it was for your flowers to be present at your aunt’s funeral, and we are truly sorry for the additional stress and disappointment this situation has caused you during such a difficult time.
We deeply regret that your order was unable to be fulfilled and that you were notified so close to the service. This is not the level of service we strive to provide, and we completely understand your frustration.
We were unable to locate an order with the information provided. If you need further assistance, please call Customer Service at 800-493-8166 and ask to speak to a supervisor. If no one answers, please leave a detailed message with your order number so we can look into this further.
Best Regards,
Jeannette B.
Teleflora
Mina BadieUnited States · 2 reviews · Experienced 2026-06-05 ·
★★★★★
I am so disappointed with the quality…
I am so disappointed with the quality of the flowers I ordered for my sister from Teleflora. I ordered a beautiful arrangement of exotic flowers, but what actually arrived looked absolutely nothing like what was pictured or promised. It was incredibly underwhelming and cheap-looking. I highly recommend reading the review before risking your money with this company. I will definitely never order from them again.
Reply from Teleflora2026-06-08
Hello Mina,
We sincerely apologize for the disappointment you experienced with your recent order. What you described is not the standard of quality or service we aim to provide, and we completely understand how frustrating it must have been—especially when sending something meaningful to your sister.
We truly appreciate you bringing this to our attention. Because your satisfaction is important to us, we have issued a full refund for your order. Please allow Visa 2-10 business days to process this refund or by 6/22/26.
Please know that we take feedback like yours seriously and will be sharing your experience with our team so we can continue to improve and prevent this from happening in the future.
Again, we’re very sorry for letting you down and hope we may have the opportunity to restore your confidence in us someday. If you have any further concerns, please call Customer Service at (800) 822-9547 or email [email protected].
Sincerely,
Jeannette B.
Teleflora
J
Jan RaimondiUnited States · 4 reviews · Experienced 2026-06-01 ·
★★★★★
Beautiful Flowers
The website was easy to go through and order. The flowers are all beautiful. It was hard to choose the best one because they were all so pretty.
usafbradleyUnited States · 2 reviews · Experienced 2026-06-03 ·
★★★★★
I placed an order yesterday and they…
I placed an order yesterday and they canceled it the same day without notifying me. This was for my mom's birthday who has been dealing with cancer and I just wanted to do something nice since I live across the country. When I called to ask why it was canceled, they said because their wasn't a florists who could fulfill the order. I asked why I wasn't notified and they said nothing. Will never do business with them again. They are charged me though and said it will take 10 days for a refund. They're a terrible company.
Reply from Teleflora2026-06-04
Hello usafbradley2,
We’re truly sorry to hear about your disappointing experience, especially with such a meaningful order for your mom’s birthday.
Unfortunately, when no local florist is available, we sometimes have to cancel the order. We apologize that you were not notified promptly and understand how upsetting this was.
A full refund has been issued to your original payment method.
Depending on your bank, it can take several business days — sometimes up to a full billing cycle — for the funds to appear.
We appreciate your feedback and have shared it with our team to help improve our communication and processes.
Please let us know if there is anything else we can assist you with.
Sincerely,
Kevin L
Teleflora.com
K
KristiUnited States · 1 review · Experienced 2026-06-01 ·
★★★★★
Ordered a large funeral arrangement for…
Ordered a large funeral arrangement for my uncle’s service. Order was made 5 days before the service. The day of the service no flowers received. Checked my email and found an email from them at 10:05am (service began at 10:00am) stating that they unfortunately were not able to deliver the flowers to the service. When I called the number they provided I got no apology just a plain and simple we will refund your money. Why in the 5 days prior to the service could they not have figured out they did not have a florist to be able to deliver for the funeral? Giving me the opportunity to make other arrangements! Terrible customer service and extremely unprofessional. I will never use them again!
Reply from Teleflora2026-06-03
Hello Kristi,
We’re very sorry to hear about your experience and your loss. We understand how disappointing this must have been. This is not the level of service we aim to provide.
Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Erika P.
Teleflora
M
Megan KUnited States · 1 review · Experienced 2026-06-01 ·
★★★★★
Flowers can’t be the problem if you never receive them
I wish I could say the flowers weren’t as expected but that’s assuming anyone ever received flowers. I ordered two days before with the selected delivery date and pre-filled option for the delivery time. Fifteen minutes after the funeral service started I was notified that it couldn’t be completed in time and was offered to send it to a residence. I’m already unsatisfied because it was for the funeral service but I provided information. Later THAT NIGHT I was informed it couldn’t be delivered that day at ALL and would be another day.
Why on earth would I possibly request a specific day? Now you want me to send funeral flowers the day (or possibly longer!) after a funeral to remind the family of their newborn loss?? I’m floored. Unprofessional, unapologetic, and in compassionate.
Reply from Teleflora2026-06-03
Hello Megan K.,
We’re very sorry to hear about your experience and understand how disappointing this must have been. This is not the level of service we aim to provide.
Unfortunately, we don’t have enough information in your review to locate the order and investigate what happened. If you’d like to discuss this further, please give us a call at 800-822-9547. We would welcome the opportunity to look into this for you.
Kind regards,
Erika P.
Teleflora
S
Sharron KingUnited States · 1 review · Experienced 2026-05-31 ·
★★★★★
Birthday Cake Flowers
The delivery person didn't give the flowers to the recipient they just left them on the porch. That wasn't very professional. The only way she new the flowers were there is I text her. Please do better. The flowers themselves were beautiful
FTD
1-800-Flowers.com
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