Assurance from representative was untrue.
I called and waited on hold to ask in person if there was any way to assure no substitution for an ordered item in spite of policy. As I was not going to order if this was not possible. Representative instructed me to write “No Substitution, call (my number) if ordered item is not available”. I did so, and left a nice tip for the assumed assistance. No call, substitute plant was delivered anyway. If it’s the thought that counts, they thought very little of my order and it showed. If I could not make the request of no substitution, it would have just been nice if the representative had just said so. Don’t risk the order; find a local florist.