$800 of unwanted substitutions—I paid…
3/27/26 7:44 am UPDATE: I GO TO EMAIL THIS COMPANY ONLY TO FIND (SINCE JAN) THEY'VE EMAILED ALMOST 11K TIMES. I AM OBVIOUSLY EASY TO CONTACT. YOU DO THE FOOTWORK... STOP HARRASSING PEOPLE VIA EMAIL. YOU COMPANIES NEED TO LEARN YOUR PLACE, AND IF WE, THE CUSTOMER, ARE SO VALUABLE, WHY DID YOU NOT REACH OUT TO ME DIRECTLY THROUGH EMAIL AS YOU'VE BEEN DOING DAILY MULTIPLE TIMES WITH OFFERS, THE SAME WAY? AVOID THIS COMPANY PEOPLE. LOOK WHAT'S HAPPENING TO ME, AND I SPEND THOUSANDS OF DOLLARS PER YEAR, DID SPEND! $800 of unwanted substitutions —I paid for upgrades and was ignored I am beyond irate. Over the last year, I have spent hundreds of dollars per order with this company, but this shipment is a total failure. I spent hours on the site, specifically customizing my order, and, most importantly, I paid for upgrades just to secure the specific, lower-priced cuts my family actually eats. Despite this, your packagers substituted every single one of the 15+ steaks I ordered with filet mignon. We do not like filet mignon, and even our dogs won't eat it. I am now stuck with nearly $800 worth of meat that is, essentially, waste. It is pure insanity to ignore a customer's paid-for selections in favor of a "warehouse choice." If an item is not in stock, do not substitute it with something I did not ask for. This is a massive financial loss and a total disappointment. My advice to others is to shop in-store, or avoid this company at all costs; I am currently struggling with whether I can ever trust this brand again. Despite my clear instructions, every single one of the 15+ steaks I ordered was substituted with filet mignon—a cut my family specifically dislikes. I am now stuck with nearly $800 worth of meat that even our pets won't eat. It is unacceptable for packagers to ignore a customer's specific, paid-for selections in favor of "warehouse choice" substitutions. This was a significant financial and emotional disappointment. I strongly advise others to shop in-store where you can actually see what you are buying, as I am seriously reconsidering my future with this company.