Grab is useless …
My partner downloaded grab in ho chi mihn - we booked a grab from the airport which never arrived - we found 3 guys in grab tee shirts at a grab stand - They were completely useless -and had no interest in helping us - one actually tried to palm us off to a driver who appeared to be his friend for a much higher fee After trying to get a grab for an hour we gave up and took an airport taxi. - my partner can’t use the app now unless she pays 20 vd which I gather is for the booking charge of a grab that never turned up - we’ve mostly taken taxis from different airports in Vietnam - today arriving in Hai phong I thought I would try and see if I could have more success / same issue - book the driver then no show and I undated with pesty taxi drivers - eventually one who said he was grab but no grab ID -convinced us to go with him - where he claimed the grab amount shown did not include tolls so put on an extras 80 vd/ there seems many drivers claiming they are grab yet no ID - it’s a nightmare trying to leave an airport in Vietnam as soon as many drivers cheating tourists - grab has been completely ineffective for us on 2 occasions when we just needed it to do what it’s supposed to do- when you arrive at an airport the main focus is to then get reasonably priced transport / but whilst enduring the long waits with grab - over an hour each time - travellers just become worn down and accept whatever that will get them to their destination - Grab hasn’t wotmrkrf and their is zero support available for it so for us it was just a waste of time and an app that has been easily exploited by other drivers - Little has changed when exiting airports here- it’s a major concern where the grab staff we sought help from in ho chi mihn appear corrupt and self serving -