Avoid at all costs
If I could give no stars I would. Ordered the Wave 3 with a battery & it was showing in stock on their website. Received dispatch notifications & at 4am on the morning of the delivery arrival I also received an auto-generated email saying not all parts of my order were being delivered. This is the first I’d heard about it! Contacted customer support via email following delivery as only the battery & not the air con unit had arrived to which they advised me the unit was not in stock & they didn’t know when it would be back in stock! I was travelling Europe imminently so needed the entire unit, they couldn’t advise when they would be receiving further stock so stated they would issue a refund. When I chased this again as I hadn’t received the refund I was advised the initial refund hadn’t been processed but that they would ensure it was done now. Said refund didn’t arrive, but what did arrive was the Wave 3 unit. I was already travelling at this point. Since then I’ve tirelessly contacted customer services via every means to have the unit returned as I bought elsewhere. I’ve had every excuse under the sun about why the unit was delivered & my refund not issued, yet they can’t send me a returns label (which they agreed to as they took responsibility via email for the unit still being delivered) or provide me a returns address as to be honest I’d pay just to get rid of now! I’m constantly being fed excuses, I have an air con set up which I no longer need due to their listing online being misleading about being in stock when it wasn’t. How difficult is it to return an item for a refund? With Eco Flow don’t even waste your time trying so if you order ensure you want to keep what you order! I’ve raised multiple complaints, all of which I’ve been told have been forwarded to management to review & make contact…..I’ve had no contact what so ever & don’t expect I ever will. Whilst their products may be good their customer service is beyond disgusting & non-existent. This seems to be a theme having read reviews after the fact. I’m now left with £1200 worth of items I anticipate I won’t be returning for a refund as they’re not providing an address or returns label. All Eco Flow seem to be able to provide is excuses. Avoid at all costs unless you want to loose your money!