I am extremely disappointed with customer service and communication
I am extremely disappointed with my experience. I ordered two chairs months ago and patiently waited through a lengthy backorder. When the chairs finally arrived at your warehouse—less than an hour from my home—I was told delivery would be delayed until there were enough items to fill a truck. Your company then confirmed a delivery date multiple times by email. Based on those repeated assurances, I coordinated a full-room furniture installation and made arrangements around your promised delivery. On the evening of the scheduled delivery date, I received a message that my furniture had never even made it onto the truck. Since then, despite multiple emails requesting an update, I have received no response. The most frustrating part is not the delay itself—it’s the lack of communication, the broken commitments, and now the complete silence. Customers spending thousands of dollars on furniture deserve better service and basic accountability. I would appreciate a response and a clear explanation of when my furniture will actually be delivered.