What if the one time you need customer service…
If the one time you need customer support, and they are there, you begin to appreciate that a company stands behind their product and services. SUMM does. My rep, Alvin, exceeded all expectations that one might expect for customer service - professionalism, helpfulness, listener, and problem solver. After more than 5 years using the product, I finally had a need for customer support. Because of the time value of the support received to address my issues, I actually renewed my annual trader subscription just because of his excellence.