Hi Robert, thank you for the kind words! Jena's fantastic, and it's lovely to hear she took the time to answer all your questions while you were finding your feet with the platform. Getting that extra bit of care makes all the difference early on. We're here whenever you need us! 💜
Hi Alex, thanks so much for this! Gelo really does take the time to help people work through things at their own pace, so it's wonderful to hear that came through for you. So glad you had a good experience.
Hi Gra, this made us smile, thank you! Gelo really is a gem, and it's lovely to hear his patience made all the difference. So glad you got everything sorted. 💜
Hi Nikolay, thank you for the lovely note! Gilbert's a real gem, and it means a lot to the whole team when the care they put in gets noticed. So glad you're all sorted and everything's looking good on your end. We're here whenever you need us! 💜
Hi Elijah,
Thanks for sharing your feedback. There seems to have been a misunderstanding around the renewal. We communicated the price increase ahead of time, and once your refund request was received, we cancelled the subscription and issued a full refund.
We always process refunds in situations like this, and we’re glad we could get everything resolved for you.
Hi Kirsty,
Thanks for the feedback! We’re so glad Karl was able to help get the main issue moving, and great to hear the bot came in handy too. We really appreciate your patience while the remaining issue is being worked on—we’re always here to help.
Hi Julien,
Thank you for taking the time to share this. We’re so pleased the combination of Summ’s software and our reconciliation team gave you the clarity and support you needed.
It’s especially lovely to hear how much Justin’s guidance helped throughout the process. Making complex crypto tax situations feel manageable is exactly what we’re here for.
We truly appreciate your trust and recommendation.
Thank you so much for the feedback! We’re glad Glenn could help you regain access to your account and point you in the right direction. Great to hear you were able to get everything sorted from there 💜
Thanks so much for the lovely review! 💜 We're really glad Gelo could help get everything sorted, and it's wonderful to hear you found both our AI assistant and support team helpful. We're always here whenever you need us.
Thanks for the kind words! We're so glad Gelo could help get everything sorted and make the process a little easier. We'll be sure to pass your feedback on to him. Thanks for choosing Summ! 💜
Thanks for the great review! We're so glad everything worked out in the end, and even happier to hear Glenn made the experience a positive one. We'll be sure to share your kind words with him. Thanks for choosing Summ! 💜
Thank you so much for the kind words! We're really glad we could exceed your expectations. We appreciate your recommendation and are grateful to have you as part of the Summ community.
Thanks so much for taking the time to leave such a thoughtful review! 🙌 We're thrilled to hear Summ has been such a valuable tool for your work and that it's helping you save time managing complex client accounts. We'll be sure to pass your kind words on to Glenn. He'll be delighted to hear his investigation helped get everything squared away. Thanks again for your recommendation. We're grateful to have you with us! 💜