Hi, thank you for taking the time to share this with us. We're sorry to hear you've had such a frustrating experience. That's never how we want anyone to feel.
We'd really appreciate the chance to investigate what happened. If you respond to our information request, we'll review your account and look into the cancellation and pricing concerns you raised.
We hope you'll give us the opportunity to work with you to find the best resolution.
Thanks so much for the lovely feedback! 🙌 We're delighted to hear you've found Summ easy to navigate and that Gilbert could get your issue sorted quickly. We'll be sure to pass your kind words along to him. Thanks for recommending Summ. We're grateful to have you with us! 💜
Hi, thank you for sharing your feedback and for being with Summ for several years. We're sorry to hear your recent experience has been disappointing.
We take feedback like this seriously. If you get in touch with our support team, we'd be happy to take a closer look at the issues you've raised and see how we can help.
Thank you again for taking the time to share your experience.
Reading this truly means a lot to us. Thank you for trusting Summ with something as important as your tax reporting, and for your kind words about Gelo and the team. We're so glad we could be part of making the process a little easier. 💜
Thanks so much for your kind words! We're so glad Gelo could help and make your experience a great one. We'll be sure to celebrate your feedback with him. Thanks for choosing Summ. 💜
Helping our members when they need us most is what we're here for, so it's lovely to hear Gelo could make the process smooth for you. Thank you for sharing your experience with Summ. 💜
This is exactly what we hope Summ can do: take the stress out of crypto tax and make even the more complex parts feel manageable. We’re so glad the platform, reports and support resources have given you confidence and saved you time along the way. Thank you for such thoughtful feedback and for trusting Summ with your tax reporting. 💜
Thank you for such a lovely review, Jacqui. We’re so glad Summ helped make your return to crypto feel a little more straightforward, especially during such a busy time of year. Glenn will be thrilled to know his support made a difference. Welcome back to Summ. 💜
Hi Suman,
What a great way to head into EOFY. We’re delighted Jena’s thorough investigation and practical guidance made the reporting process easier and gave you such a positive experience with Summ.
Hi Michael,
I'm Lachy, Head of Product at Summ. You're right to be frustrated. A feature you pay for stopped working, and we didn't get you a fix or a straight answer - that's on us, not you.
I've reached out to you directly by email because I'd genuinely like to get on a call, help get your Solana staking sorted and work with you to get your tax report complete and accurate. That offer stands anytime, my calendar is open whenever you are.
Your feedback is already helping us do better here.
Lachy
Head of Product, Summ
Thanks for taking the time to leave a review! I'm glad Jena was able to help get your document uploads sorted out. I'll be sure to pass on your kind words to her.
Ben | Support Manager
Thanks for the kind words! We're so glad you found Crypto Tax Calculator easier and more intuitive to use. I'll make sure Gelo sees your shoutout. We really appreciate you taking the time to share your experience.
Ben | Support Manager
Thanks for the review! I'm glad Gilbert was able to help and provide the guidance you needed. I'll make sure he sees your kind words.
Ben | Support Manager
