Horrible quality, bad customer service
Horrible quality, horrible customer service. The pins of two threadless tops I ordered are weak and defective. They bend completely sideways when I try to insert them into posts, making the jewelry unusable. I messaged them for support, and they reply without actually reading my messages. I had to explain myself 5+ times and they still aren’t understanding. Communication is slow and lacking. They respond with 1-3 word messages in the middle of the night but apparently are based in California? They offered no solution but for me to pay return shipping (internationally!). That’ll cost more than the jewelry is worth. I don’t know how they have such good reviews on Etsy — something fishy is going on. I’ll be attempting to get a refund through Etsy by filing a case.