Horrible Customer Service
Good day, I would like to formally raise a concern regarding a recent experience with Aeropost. My vendor mistakenly sent six boxes to Aeropost, and it took nearly a week for your team to locate them. This delay prevented me from retrieving the shipment in a timely manner and forwarding it via DHL to meet my customer’s deadline. Unfortunately, as a result, I was unable to fulfill my commitment to my customer. Additionally, I must highlight a concern regarding customer service at the receiving bay. My courier reported that the staff member on duty was unprofessional and dismissive, stating he had many customers to attend to and that he would have to wait—despite there being no one else present at the time. This experience has been both disappointing and damaging to my business operations. I respectfully ask that you review this matter internally, as timely handling and professional service are critical to maintaining customer trust. I would appreciate your feedback on this situation and any steps that will be taken to prevent similar issues in the future.