Paid for items that turned out to be…
Paid for items that turned out to be out of stock after the order was placed. I was asked to wait or choose replacements, which I did, only to be told again a week later that items were still unavailable. After nearly two weeks of delays, I requested a full cancellation and refund. This was ignored, and instead they continued suggesting alternative shipping arrangements. Taking payment for unavailable stock, repeated delays, and ignoring a clear refund request is unacceptable. Very poor communication and handling of a simple order. Would not use again.