A Place for Mom is a predatory nightmare
A Place for Mom is a predatory referral farm, and is happy to bombard already overwhelmed families with dozens of unvetted sales calls to make their money through referral fees. I received dozens of robocalls from unbelievably aggressive sales reps during a time when my family and I were already drowning. It took me days to get them to stop. The company settled a a class-action lawsuit in 2019 for violations of the Telephone Consumer Protection Act, alleging that the service did not adequately inform users of or receive written consent for the use of robocalling as part of its services. According to a Washington Post report, this aggressive approach includes lazy internal controls around referrals, with 37% of their "best of the best" agencies showing documented histories of neglect, and serious violations with multiple regulatory agencies. They don't care about you. They prey on vulnerable people on behalf of their real clients, their partner predators, corporate memory care facilities and home health providers. They are currently under Senate investigation for their predatory, family-breaking business practices. If you have had a similar experience, feel free to send a letter to the Senate Special Committee on Aging to help hold these monsters accountable.