Order was not shipped and not refund
I had palaced an order on Nov. 2025, on Janury once didnt get any Tracking info, I have approch them and they said it was never shipped and credited my account. I asked for fully refund to my CC and they said it takes another 30 days, but since then and 3 monts passed, didn't received any refund nor any reply to my e-mailmsgs. How can I get my money?