Warranty policy not appropriate
I've spent a lot of time selecting a lawnmower and decided on a Worx... until I read the warranty policy. No local service center, shipping costs paid by customer, etc... it's designed to minimize cost for the company, at the expense of the customer. With such a policy, once you buy the product, it becomes a disposable item, because it's expensive and inconvenient with long delays the minute something goes wrong. Sure, this policy can apply for a cheap disposable toaster, but not for a more expensive product. It's off my list now.