My experience with QM peptides, updated
I placed an order with QM Peptides on March 11th and unfortunately had a very disappointing experience from start to finish. After making payment, I was informed that one of the products I initially ordered was out of stock, despite this not being communicated beforehand. I was then asked to pay extra to upgrade to a higher dosage (20mg), which I agreed to in order to proceed with the order. The delivery process was significantly delayed. I was originally told shipping would take around 9–14 days, however I did not receive a tracking number until roughly two weeks later, and the overall delivery took far longer than expected. Communication during this time was inconsistent and often vague, requiring repeated follow-ups on my end. When the package finally arrived, the product was incorrect. I received 10mg instead of the 20mg that I had paid for, as well as i received pure water instead of BAC (Bacterio-static water) when it was clearly stated in the initial order, in addition the Reta 10mg sadly was compromised, when i reconstituted it became cloudy and murky with small particles. When I raised this issue, the response was not handled professionally, and the proposed partial refund did not reflect the actual price difference. Throughout my interaction with their representative, Nelly, communication felt disorganized and at times unserious. Responses were often delayed, incomplete, or dismissive, and there was a noticeable lack of accountability when problems arose. I also attempted to escalate the issue by contacting a manager. Initially, I was offered potential solutions such as a refund or a replacement order, which seemed promising. However, after this initial contact, communication stopped entirely. Despite following up, I have not received any further response, nor has any refund been issued to this day. Overall, this experience reflects poor communication, lack of organization, and inadequate customer support. I would advise others to proceed with caution. Please feel free to reach out should you require any additional information in deciding should you trust this review or not on my email: mango.sage1999 at outlook Till this issue is resolved my stance will remain unchanged and would advice against placing any orders with this vendor. UPDATE: I am updating my review to reflect the full experience with QM Peptides, including several days of follow-up communication. After placing my order on March 3rd and completing payment, I was later informed that a product was out of stock and was asked to pay extra for an upgrade. Despite agreeing and paying more, the order was delayed well beyond the promised timeframe, with no tracking information provided for an extended period. When the package finally arrived, the item was incorrect — I received 10mg instead of the 20mg I paid for, originally ordered BAC water instead i was send pure water, which to this day is not known if its pure water or Acidic water or bac water. This was followed by a highly disorganized and frustrating resolution process. Refund amounts were repeatedly changed and renegotiated, and I was told multiple times that a refund had already been issued, yet no funds were ever received. Requests for proof of a completed transaction were not properly addressed. At the same time, the conversation shifted between partial refunds, reshipping offers, and further negotiation, without any clear resolution. Communication with Nelly became increasingly unprofessional. There were instances of dismissive replies, contradictory statements, deleted messages, and even sarcastic remarks during what should have been a straightforward resolution process. At one point, I was asked to remove my review in exchange for them “making amends,” which is not an appropriate way to handle customer feedback. I also escalated the matter to a manager, who initially offered solutions such as a refund or replacement. However, after that initial contact, I received no follow-up and was effectively ghosted. Additionally, I received private messages in response to my review that were defensive in tone and attempted to shift responsibility onto me, rather than addressing the core issues. To this day: The incorrect products issue remains unresolved No confirmed refund has been received Communication has been inconsistent and unprofessional Overall, this experience demonstrates a lack of reliability, accountability, and proper customer support. I cannot recommend this company based on my experience. I apologize to the reader for the long post, I just want you to know the details in full. Thank you