Momence is overcharging our members
Momence has a serious bug causing duplicate bookings which are resulting in our clients being overcharged. Our long term members are sick of being overcharged and are quitting or threatening to quit. Member trust in our business has been eroded by this. We have been trying for months to fix it with the Momence support team but they refuse to take any reaponsibility, and just send us generic scripted responses. We have tried removing the duplicates but they keep reappearing. This is a major bug. It did not happen until momence did an update. Its been 3 months+ unresolved.