Data loss due to hardware failure – disappointing response
I purchased a VPS from RakSmart, but unfortunately experienced a hardware failure on their side, which resulted in complete data loss. When I contacted support, I was told that the data could not be recovered. What disappointed me most was the compensation offered — only a one-day extension of service, which does not reflect the severity of the issue. For anyone relying on VPS for important data or business operations, this raises serious concerns about reliability and disaster recovery measures. I strongly recommend ensuring you have external backups if you choose this provider.