Absolute garbage
Absolute garbage. After I bought the service, it went down for an average of 30 minutes to an hour every single day. Whenever I submitted a support ticket, the only response I ever got was, “We’re working on it.”
关于 RakSmart
数据更新- 网站
- raksmart.com
- 分类
- 电子与科技
- 所在地
- 马来西亚
- 状态
- 待认证
- 近 12 个月
- 5 条评价
- 差评回复率
- 75%（3/4 条）
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商家自述
Founded in 2011 and headquartered in Silicon Valley, USA, RakSmart is a global internet infrastructure service provider which offers dedicated servers, bare metal cloud, cloud servers/VPS, large bandwidth, DDoS protection, multi-IP servers, cloud phones, domain/SSL, CDN, and data center colocation. RakSmart provides access to cloud infrastructure services in 30+ Data Centers.The company operates data centers across North America, South America, Europe, Asia, Oceania and Africa.
以上内容由商家自行提供，未经平台核实。RakSmart靠谱吗？
RakSmart（raksmart.com）在 OK.one 的综合评分为 1.8 分（满分 5 分），基于本站收录的 5 条用户评价，属于电子与科技分类，口碑较差。80% 的评价为 1 星，差评比例偏高；商家回复了 75% 的差评。数据最后更新于 2026-10-25。
用户怎么说
I initially shared my experience on…
I initially shared my experience on this platform, and Raksmart responded publicly, claiming they would conduct a thorough investigation into my appeal. Nevertheless, when I submitted an official support ticket for further communication, I only received rigid automated template replies with perfunctory attitudes. The staff refused to perform manual inspection, neglected to check server logs, and failed to provide any credible evidence of infringement. My service was maliciously reported and unjustly suspended without reasonable verification. Their compliance mechanism is extremely flawed. Anyone can fabricate false allegations concerning child abuse to report their IP and hosting facilities. Regrettably, their team will directly block user servers indiscriminately, with no due diligence, no reasonable explanation, and no opportunity for users to defend themselves. This brand adopts a hypocritical attitude: they make sincere promises on public review platforms to maintain their corporate image, but adopt indifferent and evasive processing in private work orders. Malicious false complaints are indulged, while innocent customers suffer unfair sanctions. It is strongly recommended that potential users avoid this unreliable provider, as arbitrary censorship and irresponsible management will lead to unnecessary losses.
RakSmart 回复2026-05-11
Hi xiaohui, Thank you for your feedback. After checking, we found that your server has been suspended due to involvement with content that seriously violates applicable laws and regulations. As a service provider, upon receiving a formal legal notice from the relevant authorities, we are obligated to comply with applicable laws, regulations, and RakSmart’s Acceptable Use Policy. We are also responsible for taking necessary technical measures to prevent the further distribution of illegal content and to mitigate potential unlawful activities. Best Regards, RakSmart
Be careful – no data recovery guarantee
I want to share my experience to warn others. My VPS with RakSmart suffered a hardware failure, and all data was lost permanently. Support confirmed that recovery was not possible, which suggests there may be limited redundancy or backup systems in place. If you plan to use their VPS, make sure you maintain your own backups at all times. This service may not be suitable for critical workloads.
RakSmart 回复2026-04-06
Hi Zulfikhar, Sorry for this experience, we understand your concern regarding data loss. Could you please provide us with your support ticket ID so we can review this case again in detail? While we continuously work to improve our infrastructure and reliability, we also strongly recommend maintaining regular external backups for critical data. Your feedback is valuable to us, and we appreciate you sharing it. Thank you for choosing us, we’d like the opportunity to assist you further. Best Regards, RakSmart Team
Data loss due to hardware failure – disappointing response
I purchased a VPS from RakSmart, but unfortunately experienced a hardware failure on their side, which resulted in complete data loss. When I contacted support, I was told that the data could not be recovered. What disappointed me most was the compensation offered — only a one-day extension of service, which does not reflect the severity of the issue. For anyone relying on VPS for important data or business operations, this raises serious concerns about reliability and disaster recovery measures. I strongly recommend ensuring you have external backups if you choose this provider.
RakSmart 回复2026-04-06
Hi Feazelle, Sorry for this experience, and we truly understand how serious data loss can be. Could you please provide us with your support ticket ID so we can review this case again in detail? We sincerely appreciate you bringing this to our attention. Your feedback is important to us, and we want to make sure we investigate thoroughly and provide a more appropriate resolution. Thank you for choosing us, we genuinely wish to assist you and improve your experience. Best Regards, RakSmart Team
good vps at affordable prices
I've bought a VPS from them before and they were great... Cheap but the configurations are solid
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