Absolute garbage
Absolute garbage. After I bought the service, it went down for an average of 30 minutes to an hour every single day. Whenever I submitted a support ticket, the only response I ever got was, “We’re working on it.”
About RakSmart
Data updated- Website
- raksmart.com
- Category
- Electronics & Technology
- Location
- Malaysia
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 75% (3/4)
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About this business
Founded in 2011 and headquartered in Silicon Valley, USA, RakSmart is a global internet infrastructure service provider which offers dedicated servers, bare metal cloud, cloud servers/VPS, large bandwidth, DDoS protection, multi-IP servers, cloud phones, domain/SSL, CDN, and data center colocation. RakSmart provides access to cloud infrastructure services in 30+ Data Centers.The company operates data centers across North America, South America, Europe, Asia, Oceania and Africa.
Written by the business, not verified by us.Is RakSmart legit?
RakSmart (raksmart.com) has a 1.8 out of 5 rating on OK.one, based on 5 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews. Last updated 2026-10-25.
What people say
I initially shared my experience on…
I initially shared my experience on this platform, and Raksmart responded publicly, claiming they would conduct a thorough investigation into my appeal. Nevertheless, when I submitted an official support ticket for further communication, I only received rigid automated template replies with perfunctory attitudes. The staff refused to perform manual inspection, neglected to check server logs, and failed to provide any credible evidence of infringement. My service was maliciously reported and unjustly suspended without reasonable verification. Their compliance mechanism is extremely flawed. Anyone can fabricate false allegations concerning child abuse to report their IP and hosting facilities. Regrettably, their team will directly block user servers indiscriminately, with no due diligence, no reasonable explanation, and no opportunity for users to defend themselves. This brand adopts a hypocritical attitude: they make sincere promises on public review platforms to maintain their corporate image, but adopt indifferent and evasive processing in private work orders. Malicious false complaints are indulged, while innocent customers suffer unfair sanctions. It is strongly recommended that potential users avoid this unreliable provider, as arbitrary censorship and irresponsible management will lead to unnecessary losses.
Reply from RakSmart2026-05-11
Hi xiaohui, Thank you for your feedback. After checking, we found that your server has been suspended due to involvement with content that seriously violates applicable laws and regulations. As a service provider, upon receiving a formal legal notice from the relevant authorities, we are obligated to comply with applicable laws, regulations, and RakSmart’s Acceptable Use Policy. We are also responsible for taking necessary technical measures to prevent the further distribution of illegal content and to mitigate potential unlawful activities. Best Regards, RakSmart
Be careful – no data recovery guarantee
I want to share my experience to warn others. My VPS with RakSmart suffered a hardware failure, and all data was lost permanently. Support confirmed that recovery was not possible, which suggests there may be limited redundancy or backup systems in place. If you plan to use their VPS, make sure you maintain your own backups at all times. This service may not be suitable for critical workloads.
Reply from RakSmart2026-04-06
Hi Zulfikhar, Sorry for this experience, we understand your concern regarding data loss. Could you please provide us with your support ticket ID so we can review this case again in detail? While we continuously work to improve our infrastructure and reliability, we also strongly recommend maintaining regular external backups for critical data. Your feedback is valuable to us, and we appreciate you sharing it. Thank you for choosing us, we’d like the opportunity to assist you further. Best Regards, RakSmart Team
Data loss due to hardware failure – disappointing response
I purchased a VPS from RakSmart, but unfortunately experienced a hardware failure on their side, which resulted in complete data loss. When I contacted support, I was told that the data could not be recovered. What disappointed me most was the compensation offered — only a one-day extension of service, which does not reflect the severity of the issue. For anyone relying on VPS for important data or business operations, this raises serious concerns about reliability and disaster recovery measures. I strongly recommend ensuring you have external backups if you choose this provider.
Reply from RakSmart2026-04-06
Hi Feazelle, Sorry for this experience, and we truly understand how serious data loss can be. Could you please provide us with your support ticket ID so we can review this case again in detail? We sincerely appreciate you bringing this to our attention. Your feedback is important to us, and we want to make sure we investigate thoroughly and provide a more appropriate resolution. Thank you for choosing us, we genuinely wish to assist you and improve your experience. Best Regards, RakSmart Team
good vps at affordable prices
I've bought a VPS from them before and they were great... Cheap but the configurations are solid
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