Aircall is the collaborative, AI-powered platform for customer conversations. Trusted by more than 22,000 companies worldwide, Aircall brings together intelligent voice agents, automated workflows, adaptive real-time coaching, and 250+ native integrations to help teams work smarter and perform at scale. Start a risk-free trial and see Aircall in action. Free TrialFeaturesIntegrations
Written by the business, not verified by us.Aircall (aircall.io) has a 2.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers generally find the communication platform easy to navigate and highly effective for handling professional calls smoothly every single day. Many people genuinely appreciate the quick onboarding process and helpful assistance provided by responsive staff members when getting started. However, some customers also noted frustrating experiences regarding unresponsive support teams and rigid annual subscription billing terms. A few other people also felt that the user interface can feel rather clunky, cluttered, and increasingly difficult to navigate following recent updates. Reviewers occasionally mentioned unexpected technical disconnects and severe difficulties when attempting to cancel plans or adjust licenses.
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Every week a new bug and our agents cant phone. Usability gets worse with every update. AI Feature no GDPR. Way too expensive. There are way better tools out there...
Thank you for this great webinar opportunity. I have learnt and deployed my first AI talk agent.
Hi Stanley, Thank you so much for the kind review! We're so happy to hear that you enjoyed the webinar, and that you are embarking with your first AI agent. If you ever have questions or need any support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again! Best, Aircall Marketing Team
Cannot make call from my cellphone with aircall, and from computer option the sound and signal is not good.
Hi Katty, Thank you for sharing your review. We're sorry to hear about the issues you've been experiencing with calls on mobile and sound quality on your computer. Please feel free to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with specific details so our support team can troubleshoot and find a solution. Best, Aircall Marketing Team
They keep changing the Aircall workspace - not for the better - now if a customer calls in, and you use an integrated system with their dialler - you can't even see who is calling in. You can't use the autodialler feature, as you have to click two times to see who you're actually dialling. It was much better before, and now I ABSOLUTELY HATE IT! They are progressively making it worse with each update. They told my director that we are the only company complaining, when I have an email from them saying we are not the first to complain. They don't care about the functionality for their customers. If you are looking for a decent voip phone company, avoid this one at all costs.
Hi Charlene, Thank you for taking the time to share this feedback. We're sorry to hear about your experience and understand how frustrating these changes must have been for your team. We wanted to let you know that the issue with the Caller Insights pane not opening automatically during calls has been identified and a fix has already been deployed. Please give it a try and let us know if things are working as expected. If you have any additional questions or concerns, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ].
Used Aircall 1+ year. Twice forced into unwanted extensions: missed a cancellation deadline with zero flexibility, then a full extra month at full price just to port our number out (16-20 day process, but no reduced/number-only option offered). Pricing/terms are opaque until you dig. Any flexibility only came after we pushed back hard. Calling itself worked fine, but the contract feels built to trap and upsell, not to let you leave cleanly. Track your dates closely.
Hi Peter, Thank you for taking the time to share this feedback. We're sorry to hear about your experience. This has been raised with our team. If you have any additional information to share, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Best, Aircall Marketing Team
We canceled our subscription just three days after the annual renewal because we were no longer using the product. We contacted customer support immediately, explained that we hadn't used the service since the renewal, and requested a refund for the approximately $2,000 charge. Unfortunately, our request was denied with no flexibility or consideration, despite the fact that we reached out almost immediately after renewal and had not used the product. The response we received was essentially, "It is what it is," which came across as dismissive and disappointing. I understand companies have renewal policies, but many SaaS providers make reasonable exceptions when customers contact them promptly after an automatic renewal, especially when there has been no usage. Instead, we ended up paying $2,000 for a product we didn't use. Based on our experience, don't expect any flexibility or customer-focused resolution if you miss the renewal date by even a few days.
Hi Nasim, Thank you for taking the time to share this feedback. We're sorry to hear about your experience and understand how frustrating this situation must have been. This has been raised with our team. If you have any additional information to share, please feel free to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Best, Aircall Marketing Team
Hi Alice, Thank you so much for the kind review! We love hearing from our users and are happy to hear that Aircall has been easy to use. If you ever have questions or need any support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again! Best, Aircall Marketing Team
We've recently implemented Aircall and switched from CloudTalk. Thanks to Florian, the process was very smooth and efficient.
Hi Ladislav, Thank you so much for the kind review! We love hearing from our users and are glad to hear that the switch to Aircall has been a smooth and efficient process. We'll definitely pass your kind words along to Florian! If you ever have questions or need support, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again! Best, Aircall Marketing Team
Hi Glenn, Thank you for sharing your review. We're sorry to hear about the sound quality issues you've been experiencing. Please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with any additional details so our Support Team can troubleshoot and help find a solution. Thanks again for your feedback and for bringing this to our attention. Best, Aircall Marketing Team
Aircall is quick and easy to navigate. I would prefer this over DialPad any day!
Hi Tim, Thank you so much for the kind review! We love hearing from our users and are happy to hear that Aircall has been quick and easy to navigate for you. That really means a lot, especially coming from someone who has tried other tools. If you ever have any questions or need anything, don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again! Best, Aircall Marketing Team
Hi Corine, Thank you so much for the kind review! We love hearing from our users and are glad to hear that Aircall has been easy to navigate. If you ever have any questions or need anything else, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ], and we'll be happy to help you out. Thanks again! Best, Aircall Marketing Team
Aircall is similar to any VOIP phone provide, your numbers get flagged as SPAM. I DO NOT Recommend for any sales organization, as you'd just be throwing sales down the drain. Calls go straight to a screening process or go straight to voicemail and never get returned. It's junk, complete JUNK.
Hi there, Thank you for sharing your review. We're sorry to hear about your experience and understand how frustrating this must have been. This has been raised with our team. Please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ] with any additional information to share, and our Support Team would be happy to help find a solution.
Platform is good and I would have never thought of switching off but the billing is either dishonest or broken. We were overcharged for 1 additional user 2 years in a row, and we had to go back and forth to get a refund. In year 2 we lost all faith in AirCalls ability to charge us properly so we asked to be switched to monthly. they switched us to monthly after again a huge uphill battle but kept the annual payment as a "credit". They refunded us for the 4th user then started charging us again for the 4th user off our "credit" but this time monthly... None of this makes sense I hope somebody at AirCall reads this, makes it right for us and takes a deep look into the billing process and fixes it, this is not a good reason to be losing customers.
Hi Alvie, Thank you for taking the time to share this feedback. We're sorry for the frustration and confusion this situation has caused, especially over such an extended period of time. We want you to know that this has been raised with our team, who identified that the incorrect billing was due to a system issue. This is currently being corrected and a refund will be issued before the end of the week. If you have any additional questions or concerns in the meantime, please feel free to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thank you again for bringing this to our attention. Best, Aircall Marketing Team
I was promised a $25 gift for completing a survey, but I didn't receive the money after finishing it.
Hi Joao, Thank you for reaching out. We're sorry to hear about this. If this is related to another third-party review platform, please know that this is something we are aware of and are currently looking into. We appreciate your patience while we work to get this sorted. Best, Aircall Marketing Team
one of the the best software if not the best, i work in cx support and its really amazing to use this software, it is easy to use and never dissapoints,
Hi Shahid, Thank you so much for the kind review! We love hearing from our users, and it's great to know the platform feels easy to use and consistently delivers for you. If you ever have any questions or need anything, please don't hesitate to reach out to us. We're here and happy to help. Thanks again! Best, Aircall Marketing Team
Shocking platform used to micro manage recruitment companies who’s management are stupid enough to waste the money doing it
Hi Michael, Thank you for sharing your review. We're sorry to hear about your experience, and your feedback has been raised with our team. If you have any additional comments or information to share, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ].
Many years of happy customer, until now. We have had a "cancellation" out of nowhere, it was ahead of our annual renewal. Suddenly all subscriptions gone, free tier only, SMS not working, phone calls not working. BTW the renewal was supposed to happen automatically, there were plenty funds in the bank, card active. No email of the "cancellation" or anything. Anyhow, I thought somehow the system glitched few days ahead of the annual renewal. So I have paid for the annual subscription which enabled all services running again in a few hrs. BUT, 2 days later, you charge us "again" for the annual subscription (over $5k). Ok, sh*t happens, so I go request to get the refund. Only that live chat/support is gone, customer success email also doesn't work anymore. The AI support is useless for this and keeps directing me to create a support ticket. Which I did, 9 DAYS ago, no response until now. I have submitted 2 more tickets now, if no-one responds to us by Monday, I am taking us to competition. This is ridiculous!!!
Hi Karel, Thank you for your patience while we looked into this. We've raised this with our team and a solution should have been reached this week. If you have any further questions or concerns, please don't hesitate to reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Best, Aircall Marketing Team
We started actively using the website a day ago, and the experience has been completely horrendous. At times, I am unable to find my own call and can not copy the call ID half of the time because the calls are disappearing! Fix the design as well as accessibility.
Hi Gvantsa, We're sorry to hear you're experiencing these issues. Calls disappearing and difficulty accessing call IDs are something we want to resolve for you immediately, so your team can work without interruption. Please submit a ticket here [ https://support.aircall.io/en-gb/requests/new ], and our team will be standing by, ready to investigate this for you. Thanks again for bringing this to our attention. Best, Aircall Marketing Team
Working in customer support service, the web version user experience is absolutely awful. I'm wasting my time figuring out where all the buttons and call IDs are. Who designed this? Couldn't they just create something simpler and more useful?
Hi Giga, First of all, thank you for your feedback. We understand that navigating a new interface can be an adjustment, and we want to make sure Workspace is working well for your team's day-to-day workflows. That being said, we'd love to hear more about what's unclear or missing for you. Please reach out to us at [email protected] or through the Help Center here [ https://support.aircall.io/en-gb ] so we can look into your setup and share your feedback directly with our product team. Best, Aircall Marketing Team
Took my payment then disabled my account a couple days later. Try getting support after that.
Hi Dawud, Thank you for leaving this review, and for your patience while the team looked into this. You should now have full access to your service. We understand how disruptive it must have been to lose access shortly after payment, and we're extremely sorry for that experience. If you have any further questions or run into anything else, please don't hesitate to reach out to our support team at [email protected] or via the Help Center here [ https://support.aircall.io/en-gb ]. Thanks again, Aircall Marketing Team
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