CloudTalk

CloudTalk was very easy to manage

CloudTalk was very easy to manage. It took us only a few minutes to configure phone numbers and call routing without IT assistance. Our use of CloudTalk is limited to outgoing calls and callback requests made through the browser, while our click-to-call from our CRM allows us to avoid copying a lot of data. The recording and notes are saved separately, which means that information sharing between sales and support becomes much cleaner, and call analytics allow us to spot unattended calls.

Simple, Smooth, and Easy to Use

I had a good experience with CloudTalk. The platform was easy to understand and the overall process was smooth. I especially liked how simple it was to use and navigate the features. The experience was helpful and straightforward, and I would consider using the service again.

Great team and support!

The product is demo-ware

The product is demo-ware. It doesn't actually work. Salesforce integration cannot sync activity properly in their engineering field to resolve the issue. They just keep saying my lists are wrong, however I've shown them many times at the API Center to write data. It sounds like engineering is not able to resolve basic issues.

Very fast on the response !

Connecting Customer Calls with Our Internal Workflows

CloudTalk is used by us mostly when there is a need for the call to integrate with our internal software and processes. It becomes very convenient because of its API and other integrations since you don’t have to move any data from one system to another in order to get the job done. Logs of the calls can be helpful while troubleshooting some integration or analyzing the customer interaction process.

The customer service is great

The customer service is great, its cheap but all the things we need is in there which also have the same features as those dialers that are way too expensive. What I love in every subscriptions is a good customer service, fast and reliable. And they have it here!

CloudTalk has proved to be quite…

CloudTalk has proved to be quite user-friendly. The installation process did not present any complications; call quality has been satisfactory, and I appreciate that all my calls can be recorded, tracked, and analyzed in one place. The application has an uncluttered design and does not take long to get accustomed to. There were several problems along the way, but they were minor.

CloudTalk: Exceptional International Call Quality and Advanced Management for Global Teams

Switching to business tool can be a big step, but CloudTalk genuinely impressed us. The call quality has been consistently clear, and the setup was remarkably quick, which got our team up and running without any major disruptions. A standout feature for us is the call monitoring, which allows Team leads to listen in or whishper advice to agents during live calls. While reporting can be a bit complex to master at first, the depth of data available is invaluable for making informed business decisions.

Treating everyone unfairly is not fairness at all

We bought it, realized the quality was not good enough, and there was no acceptance among our salespeople. We still wanted to keep it for support purposes later, where quality is less important and we could make use of it. I asked them about getting credits for the unused months. They told me they would not provide them because it would not be fair to other clients. So, in my opinion, treating everyone unfairly is not fairness at all. It is injustice to all. here the reply by their agent: Let me read through the chat. Ace says: I can see that your account is still active. I want to set proper expectation that refund policy as outlined in Section 6.8 of the CloudTalk Terms & Conditions. The Service is billed in advance on a monthly or annual basis and is non-refundable. There are no refunds or credits for partial months of service, upgrades/downgrades, or unused months for any reason, including cases where unused or extra seats were not removed. In order to treat all customers equally, no exceptions can be made.

Best Choice for Reliable International Calling

CloudTalk offers very reasonable pricing and great value for money. The dashboard is simple, clean, and very easy to use, so managing calls and settings feels effortless. The international call quality is excellent. Calls are clear, stable, and professional, even when dialing internationally. Based on my experience, I would highly recommend CloudTalk. For anyone looking for a reliable service for international dialing, CloudTalk is one of the best choices.

Customer Care

Excellent customer service.

Another Stressful Process ... or so I thought!

I dreaded the thought of having to go through checks and uploading documentation just to buy one virtual number. To my surprise the process was effortless and it would appear that their entire team was engaged in my needs. Setting up the line in my IP phone was a breeze. All along the various team members were available for any help I required. This has not been my experience with other service providers. I am truly grateful and surprised by CloudTalk's efficiency and effectiveness.

I spoke with CloudTalk about activating…

I spoke with CloudTalk about activating my dialer and the whole thing was handled quickly and professionally. No back and forth, no waiting around — they walked me through it and I was up and running the same day, ready to start calling for my business. Exactly what you want when you're trying to get an outbound operation moving.

He said he was going to set up the…

He said he was going to set up the numbers but I when I followed up he gave a terrible response. I don't mind doing it myself, but the below is bush league: You are all good to go- feel free to add the numbers yourself. This coming is a joke. Their dialer only works half the time and user interface is terrible. Save your time and look elsewhere.

I have initially signed up for a 14-day…

I have initially signed up for a 14-day free trial to test the software. I was able to make calls and send messages without any issues. The platform is easy to navigate, and the customer service is very helpful.

Easy to use

Easy to use. Flexible Pricing Models. The customer support team was very fast and helpful when I needed help setting this up.

Outstanding Customer Support!

I was in contact with the CloudTalk.io support team and was thoroughly impressed. The response time was extremely fast, and the team was super friendly, helpful, and answered all my questions with great competence. Top-tier customer service – exactly how support should be!

Great Product & Great Support from the…

Great Product & Great Support from the team. We've been using CloudTalk for our sales outreach, and overall it's been a really good experience. The setup was straightforward, the call quality has been reliable, and the interface is easy to navigate even for new team members. The HubSpot integration has also been smooth, making it easy to keep our CRM updated.

İt was a so fast and amazing service

İt was a so fast and amazing service. team respons fast for onboarding!