CloudTalk (cloudtalk.io) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-12.
Excellent platform with seamless performance in Brazil and powerful AI features!
After completing our trial, we decided to purchase CloudTalk without hesitation. Overall, our experience has been outstanding!
Here are the main highlights of why this platform works so well for our team:
High Call Quality & Low Latency: The software works exceptionally well in Brazil when calling local Brazilian numbers. The voice delay is almost imperceptible, ensuring smooth and natural conversations.
User-Friendly Apps: Both the Windows and iPhone versions are intuitive and easy to use, making dialing effortless. Additionally, the click-to-call functionality works seamlessly with browser links.
Effortless Contact Import: We imported our contact lists into CloudTalk without any difficulties or friction.
Valuable AI Conversation Intelligence: We thoroughly tested the AI Conversation Intelligence tool, and it has been amazing. It evaluates each recorded call and tracks the talk-to-listen ratio, which is great for assessing active listening. Rather than just providing a summary, it gives immediate feedback on whether the call was clear and objective, along with actionable recommendations for improvement.
We are extremely satisfied with the solution and highly recommend it!
Reply from CloudTalk2026-08-03
Hi Ricardo,
Thank you for your wonderful feedback! We're thrilled to hear CloudTalk has been a great fit for your team and that you're enjoying the call quality, AI Conversation Intelligence, and overall user experience. We truly appreciate your recommendation and look forward to supporting your continued success!
U
Usman Tariq · 1 review · Experienced 2026-07-24 ·
★★★★★
Loved it!
Loved it!
Call quality is amazing so is the support team
Definitely recommend!
Reply from CloudTalk2026-07-27
Hi Usman,
Thank you for your review! We're thrilled to hear you're enjoying CloudTalk.
We truly appreciate your recommendation!
S
Solomon van Blokland · 4 reviews · Experienced 2026-07-24 ·
★★★★★
Fast onboarding i like
Where competitors often demand a mountain of documentation and make onboarding and sign-up unnecessarily difficult, CloudTalk stands out. Everything was set up quickly and the onboarding process was excellent. It all works smoothly, including the app, I especially like having a dedicated calling app on my Mac. Very professional overall, and the dashboard interface is clean and works well. I'd recommend this to anyone.
Reply from CloudTalk2026-07-27
Hi Solomon,
Thank you for your amazing review! We're glad to hear you had a smooth onboarding experience and that you're enjoying both the Mac app and the dashboard.
I had a very pleasant experience getting up and running with CloudTalk. From the first discovery call, to demo of the platform, to payment and setup. Everything went very smooth. CloudTalk are transparent with their pricing and what features are included in each plan. It turned out to be a much cheaper option to get local phone numbers through them rather than eSIM.
The only minus so far is that I reached out to Support with a question and was not satisfied with my answer, as the support rep had to enter a meeting and promised my case would be handled by one of his colleagues, who never got back to me.
Otherwise 10/10, would recommend.
Reply from CloudTalk2026-07-21
Hi Edward,
Thank you for taking the time to share your experience! We're glad to hear the onboarding process went smoothly and that you found our pricing transparent and competitive.
We also appreciate your honest feedback about your support experience. We're sorry to hear your follow-up wasn't handled as expected, and we'll use your feedback to improve.
I recently completed a product demo with CloudTalk and can honestly say it was an excellent experience from start to finish. The entire session was managed exceptionally well. The presenter was not only highly professional but also incredibly friendly, kind, and genuinely pleasant to interact with.
They walked me through all the features clearly and, most importantly, took the time to answer all of my specific questions thoroughly. They truly met all of my expectations for a software evaluation.
On top of the great demo experience, I can also say that from what I have seen and tried so far, the platform itself actually works very well and is intuitive. It is a fantastic combination of a solid product and a kind, capable team. Thanks to the whole crew for a great experience. I can highly recommend them!
Reply from CloudTalk2026-07-22
Hi Davide,
Thank you for your review! We're glad to hear you had a great demo experience and found CloudTalk intuitive and easy to use.
My experience with Cloudtalk was great and it’s still also .. i had tried with many providers before but for me cloud talk they have the best customer service answering so fast , they check every time if you still have the issue.. and the verification process when you made the account is so easy .. so yeah .. good
Reply from CloudTalk2026-07-21
Hi Abdelhamid,
Thank you for your review! We're glad to hear you've had a great experience with CloudTalk and that our support team has been responsive and helpful.
We really appreciate your feedback!
Great features and support, though onboarding could be easier
We recently got CloudTalk for two salespeople on our team, and so far it's been a solid experience. The features and integrations are strong and cover what our sales team needs day to day. Customer support has also been responsive and helpful whenever we've had questions. The one downside is that it's not very easy to subscribe or pick a plan/package on your own, we needed help from the sales team to figure out the right setup. Overall, a good tool once you're up and running."
Reply from CloudTalk2026-07-21
Hi Fábio,
Thank you for your thoughtful review! We're delighted to hear that our features, integrations, and support have been a good fit for your sales team.
We also appreciate your feedback about the onboarding and plan selection process. We're continuously working to make getting started as simple and intuitive as possible, and your input is very valuable.
Thanks again for choosing CloudTalk!
Great pricing, considering it does everything it's competitors do, and everything I need for outbound sales calls. My sales rep was very helpful and the one click integrations mean my calls activities and recording are syncing to my CRM with no hassle.
Reply from CloudTalk2026-07-21
Hi Luke,
Thank you for your review! We're glad to hear you're finding value in CloudTalk and that the CRM integrations are working smoothly for your outbound calls.
Really professional company with all the features a sales company needs to do a high volume of sales call.
Highly recocmmend
Reply from CloudTalk2026-07-19
Thank you for your feedback, Enrique! We're glad to hear CloudTalk has been a reliable solution for your sales team. We appreciate your recommendation!
Had a couple troubles with the system at first and the support team has been absolutely exceptional would recommend 10/10
All issues resolved efficiently and made the process to begin outbound calls so much easier
Great service
Reply from CloudTalk2026-07-19
Thank you for the feedback, Jamol. Glad the support team got you sorted quickly, especially with outbound calls up and running.
Very professional. Guided us all the way from the start.
Reply from CloudTalk2026-07-19
Thank you for your feedback! We're glad to hear our team was able to guide you through the entire onboarding process.
D
David S · 1 review · Verified · Experienced 2026-07-09 ·
★★★★★
I subscribed and I cant use the tool…
I subscribed and I cant use the tool because in my app a phone number from ohio is assigned, when i clearly asked for a SF area phone number. They told me via email that they already assigned it but it still doesnt appear in my app. The onboarding was a waste of time, the girl that onboarded me did not know what she was doing, she literally just wasted my time. Support is slow and via email, they have not fixed anything, just some nice words till now.
Im thinking of looking for another alternative.
Reply from CloudTalk2026-07-20
Hi David,
Thank you for your feedback. We're sorry to hear about your experience.
The issue should now be resolved. If you're still experiencing any problems, please let us know, we'll be happy to assist and make sure everything is working as expected.
D
David Sohn · 1 review · Verified · Experienced 2026-07-07 ·
★★★★★
Great support
Great support! Every question, comment, or concern I have had has been quickly addressed. The onboarding was fantastic and the product has been solid!
Reply from CloudTalk2026-07-19
Thank you for your feedback, David! We're pleased to hear you've had a positive onboarding experience and that our team has been responsive to your questions.
Lovely introduction, and super efficient. Great talking to Jo and Daniel who were so helpful. Excited to get our dashboard ready :-)
Reply from CloudTalk2026-07-19
Thank you for your feedback, Amy! We're so glad to hear you had a great introduction and that Jo and Daniel were helpful. We’re excited for you to get started with CloudTalk and wish you all the best!
M
Muhammad Malik · 1 review · Verified · Experienced 2026-07-15 ·
★★★★★
Cloud talk is very Professional and…
Cloud talk is very Professional and easy to use for either large or small bussinesses. It has helped my bussiness with alot of leads and sales generation and my outbound team is very pleased with its UI and ease of use
Reply from CloudTalk2026-07-19
Thank you for your feedback, Muhammad! We're thrilled to hear CloudTalk has been helping your business and that your team enjoys using the platform.
T
Tree Life · 1 review · Verified · Experienced 2026-07-15 ·
★★★★★
Easy onboarding and set up
Easy onboarding and set up, wanted something new yesterday and today I am on the platform. Amazing team made it easy walked me through every step.
Reply from CloudTalk2026-07-19
We're glad to hear your onboarding was smooth! Thank you for your feedback, we're happy our team could guide you through every step.
The worst company I’ve ever had to deal with.
I experienced a catalogue of technical issues and was unable to speak to a human, which resulted in downtime for my business until someone finally assisted me 24 hours later.
I also encountered billing issues and was charged for services I never used. I sent 6–7 emails, all of which went unanswered until yesterday - nearly 4 MONTHS after my original emails (not a single acknowledgement).
These were not complex queries, and could have been dealt with quickly.
The lack of customer support and communication has been extremely disappointing. Based on my experience, I would not recommend this company.
Reply from CloudTalk2026-07-20
Hi Floyd,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience.
This is not the level of service we strive to provide. We appreciate you bringing these issues to our attention, and we've been working to improve both our support responsiveness and communication. If there's anything that still requires attention, please let us know, we'd be happy to help.
Thanks for the feedback, Ekaterina. Glad the connection quality and ease of use are working well for you.
R
Roberto Cooper Bortolussi · 1 review · Experienced 2026-07-14 ·
★★★★★
Esperienza disastrosa e procedura di cancellazione inaccettabile
La nostra esperienza con CloudTalk è stata estremamente negativa sotto ogni punto di vista.
La qualità delle telefonate è stata spesso pessima, con problemi audio, instabilità, interruzioni e malfunzionamenti continui. Avevamo quattro operatori che utilizzavano la piattaforma e praticamente ogni giorno si presentava un problema nuovo. Invece di semplificare il lavoro, CloudTalk ha creato continui rallentamenti, perdite di tempo e difficoltà operative.
Il servizio clienti è lentissimo, poco accessibile e spesso incapace di fornire soluzioni rapide e concrete. Per un servizio così costoso, il livello di assistenza e la qualità generale della piattaforma sono assolutamente insufficienti.
Anche la user experience è pessima: piattaforma poco intuitiva, continui bug e processi inutilmente complicati. La cosa più assurda e inaccettabile è stata la difficoltà nel disdire il piano. Non è possibile cancellare l’abbonamento autonomamente con un semplice clic: il sistema obbliga addirittura a prenotare una call di “offboarding”. Rendere così complicata la cancellazione di un servizio è, a nostro avviso, una pratica estremamente frustrante e poco trasparente.
Abbiamo perso troppo tempo, denaro ed energie a causa di questa piattaforma. Qualità delle chiamate pessima, problemi tecnici continui, assistenza scadente, costi elevati e una procedura di cancellazione assurda.
Esperienza davvero disastrosa. Servizio assolutamente sconsigliato.
Our experience with CloudTalk was extremely negative in every possible way.
The call quality was often terrible, with audio issues, instability, interruptions, and constant technical problems. We had four operators using the platform, and almost every day a new issue appeared. Instead of improving our workflow, CloudTalk caused continuous disruption, wasted time, and serious operational difficulties.
Customer support was extremely slow, difficult to access, and often unable to provide fast or effective solutions. For such an expensive service, the level of support and the overall platform quality were completely unacceptable.
The user experience was also very poor: the platform was unintuitive, affected by frequent bugs, and unnecessarily complicated. The most absurd and unacceptable part was the cancellation process. Customers are not allowed to cancel the subscription independently with a simple click. Instead, the platform forces users to book an “offboarding call.” Making it so difficult to cancel a service is, in our opinion, extremely frustrating and lacking in transparency.
We wasted far too much time, money, and energy dealing with this platform. Poor call quality, constant technical issues, inadequate customer support, high costs, and an absurd cancellation process.
A truly disastrous experience. We strongly do not recommend CloudTalk.
Reply from CloudTalk2026-07-20
Hi Roberto,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with CloudTalk did not meet your expectations.
Your feedback has been shared with our team, as we're continuously working to improve our platform, call quality, and customer experience.
