CloudTalk (cloudtalk.io) has a 4.3 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 79% of negative reviews. Last updated 2026-08-12.
As a business developer and daily user of CloudTalk, I couldn't be more satisfied with the service and how easily it integrates into our HubSpot. The customer service is always on top of whatever questions you might have.
Thanks for the feedback, Stefano. Glad to hear the HubSpot integration is working smoothly and our team's been responsive!
Signed up to cloudtalk recently. I was looking for an agile dialler for a while that will allow me to have local numbers around the world. So far it ticks all the boxes for me and a great customer experience.
Thanks for the feedback, Yogev. Local numbers around the world is exactly what we built CloudTalk for, so it's great to hear it ticks all the boxes. Glad the experience has been smooth so far, welcome aboard!
Very professional and pleasant approach from Nicholas Agafitei
Thank you for the feedback, Boris. Glad Nicholas made such a good impression, we'll pass it on to him. Welcome aboard!
Tomas was pretty cool and made sure that I had the availability to features that I needed. The tool itself works well for outbound dialing.
Thank you for the feedback, Kareem! Glad the outbound dialing is working well for you. We'll pass your words along to Tomas.
We have recently started using Cloudtalk and the experience has been very positive. We were attracted by the parallel dialler which allows telesales agents to dial multiple people at the same time. This has been an excellent tool for our business. the onboarding process was very easy and we have continued support in the way of online meetings and a direct number for our account manager. Highly recommend using Cloudtalk!!
Thank you for the feedback, Kevin! Great to hear the parallel dialer is delivering results for your team. Solid onboarding and ongoing account support are things we put real effort into, glad it's showing.
Great tool for outbound calling – setup was quick and easy Signing up and getting started with CloudTalk was really straightforward. The dashboard is clean and intuitive, and I was up and running in no time. The one thing that took a bit longer than expected was setting up a German local number. There's some back and forth with documents required by German regulations, which can feel a little tedious. That said, the support team was responsive and handled everything efficiently – so while the process itself takes some time, you're not left figuring it out alone. Overall a solid platform for cold calling and outbound sales. Would recommend it to anyone building an outreach system.
Thanks for the detailed feedback, Louis! Glad the setup was smooth and the dashboard clicked quickly for you. You're right that German number registration involves a few extra steps due to local regulations, but we're glad the support team kept things moving. Appreciate the recommendation!
The power dialer works great, and the support has been great. A big thank you to Sibo. it really felt like he genuinely cares about helping.
Thanks for the feedback! Great to hear the power dialer is working well for you. We'll pass your words along to Sibo.
Call quality seems solid. Getting phone numbers in countries isn't as "instant" or with "Wait time: none" as otherwise described on their website, so be a little patient. Non-standard integrations need a little work, but much is possible!
Thanks for the feedback, Jakob. Good to hear call quality is holding up well. You're right that number provisioning in some countries takes a bit longer depending on local requirements, and we try to be upfront about that. Glad you're finding the integration flexibility useful, and if you hit any snags with the non-standard setups, [email protected] can help.
The testing and on-boarding were great, our phone system is live and the transition between our old voip to CloudTalk worked wonders. Thank you!
Thanks Paul! Happy to hear the transition went smoothly and you're up and running. Welcome to CloudTalk!
My Experience with CloudTalk is amazing, I have increased the pickup ratio from 60% to 90%, this is more reliable calling software than any. Even customer service has a positive impact.
Thanks Taimoor! Going from 60% to 90% pickup rate is a great result. Good to hear the customer service has been helpful too.
Most user friendly dialler on the market. Switched from Aircall
Thanks for the feedback! Great to hear CloudTalk is working well for you!
Just recently purchased CloudTalk - our account rep and the numbers team were so helpful throughout. We had a lot of questions and they were very patient and made the buying process very smooth. The tool is fantastic, it's a big improvement on our current dialler - we've been able to access some really good phone numbers in our core regions. We saw a massive increase in our call pick up rate too which is definitely much welcomed by higher manager. We look forward to working more with CloudTalk and I'm sure expanding our plan with them further in the future
Thanks Sam! Really glad the onboarding went smoothly and that the team made it easy. A jump in call pick-up rates is exactly what we aim for. Looking forward to growing with you.
Overall good tool. Voice AI could be improved.
Thanks, Till! If you have specific feedback on what could work better, feel free to share it with us at [email protected].
I have had a very positive experience with CloudTalk. The platform is reliable, easy to use, and very well structured. The call quality is excellent, the interface is intuitive, and the features make daily communication much more efficient. What I especially appreciate is how smoothly everything works and how helpful the service is for managing calls professionally. The overall user experience is great, and CloudTalk has clearly made our workflow easier and more organized. I can highly recommend CloudTalk to anyone looking for a modern, reliable, and professional business communication solution.
Thank you, Baha! Really happy to hear CloudTalk has made your workflow more organized and efficient. We'll keep working to maintain that reliability and ease of use you've come to count on.
CloudTalk was incredibly fast and easy to set up. It delivers self-service capabilities that few competitors offer, and the call quality is excellent.
Thank you, Alfredo! Great to hear the setup was smooth and the self-service capabilities are hitting the mark. We work hard to make that experience as seamless as possible.
I am very satisfied with the service. It was quick and excellent!
Thank you for the feedback, Rauf. Glad the experience was smooth.
My experience with CloudTalk has been very positive overall. It's easy to use, integrates well with our existing tools, and has helped streamline our daily communication. Features like AI call summaries and CRM integration save us time, while the reliable call quality and responsive support team make it a dependable solution for our business.
Thank you for the feedback, Marwan! Great to hear the AI call summaries and CRM integration are saving you time. We're glad CloudTalk has been a dependable fit for your team.
# CloudTalk – Detailed Review CloudTalk is a cloud-based business calling and contact center platform designed mainly for sales teams, customer support departments, and companies that handle large volumes of inbound and outbound calls. Its goal is to centralize communication, improve productivity, and create smoother customer interactions through automation and CRM connectivity. One of CloudTalk’s strongest advantages is its ease of implementation. Unlike traditional phone systems that require hardware installation and complex setups, CloudTalk operates entirely in the cloud, allowing teams to start working relatively quickly. Many users highlight that the interface is intuitive and easy to navigate, reducing onboarding time for new team members. The platform offers a broad range of features that make it attractive for growing businesses. Some of the most useful include: • Call recording and monitoring • Interactive Voice Response (IVR) systems • Smart call routing • Power dialers and parallel dialing tools • AI-generated call summaries and transcriptions • Real-time analytics and reporting • Local and international phone numbers in more than 160 countries • CRM integrations with systems such as Salesforce, HubSpot, Zendesk, and Pipedrive One feature that stands out particularly for sales organizations is the dialer functionality. Teams conducting high-volume outreach can significantly increase productivity because agents spend less time manually dialing and more time speaking with prospects or customers. Companies that rely heavily on outbound activity may see a noticeable efficiency improvement. For remote and distributed teams, CloudTalk also performs well because employees can access the system from various devices and locations. Managers benefit from analytics dashboards and activity tracking tools that provide visibility into team performance without needing a physical office setup. However, CloudTalk is not without limitations. One common concern among users involves pricing structure and feature accessibility. While the base plans can appear affordable, several advanced capabilities—including AI tools, premium dialers, and certain automation features—may require higher-tier plans or paid add-ons. This can increase overall costs as teams grow. Another frequently mentioned challenge relates to customer support consistency. Some users report very positive onboarding experiences and responsive service, while others mention delays when handling technical or billing issues. Experiences appear to vary depending on account type and support level. Mobile and desktop reliability has also been mentioned in some reviews. Certain users experienced occasional application glitches, delayed notifications, or limitations in mobile functionality when compared to desktop usage. These concerns may not affect every company, but they are worth considering. Overall rating: Ease of use: 9/10 Features and functionality: 9/10 CRM integration capabilities: 10/10 Customer support consistency: 7/10 Pricing transparency: 7/10 Scalability: 9/10 Final opinion: CloudTalk is a strong option for businesses that depend heavily on phone communication, especially sales teams, customer support operations, and growing remote organizations. Its strongest areas are CRM integrations, workflow automation, and productivity tools. Smaller companies or teams with limited budgets should carefully evaluate the pricing structure before committing, but for organizations requiring a scalable communication system, CloudTalk remains a competitive option in the market.
Thank you for the thorough write-up, Domenica! The points on support consistency and pricing transparency are fair, both are areas we're actively working to improve. Glad the CRM integrations and dialer functionality are hitting the mark for you!
Great unlimited calling within USA and Canada. Great for cold calls.
Thank you for the feedback. Great to hear CloudTalk is working well for your cold calling!
Fantastic team and product. Simply does everything as advertised, and a amazing onboarding experience - everyone was super friendly!
Thanks for sharing this! Really glad the product delivered and that the onboarding felt smooth and welcoming.
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