CloudTalk

Great service and product

Great service and product. Out of 5 companies contacted these where the only ones to come back with agreed time scales. Bradford Ord-Hume is a credit to your business

Amaazing tool for Cold calling

Pretty good tool for Cold calling. It helps me to improve the structure of my outreach and be more organised with the team. Very helpful to get all the data so we can check all the recording calls, call duration, etc..

Great for cold calling and a reception number.

Works very well, had nothing for cold calling and a general number for my business. Also now I have a good infrastructure for scaling the business instead of my mobile number just everywhere.

Excellent platform for entrepreneurs…

Excellent platform for entrepreneurs and startups. The plans are very competitive, the software is robust and easy to use, and the customer support is outstanding. What impressed me the most was how quickly they respond and the fact that they also offer support in Spanish. So far, it's one of the best solutions I've used for calling, SMS, and sales management. Highly recommended!

Onboarding

Excellent support during the initial onboarding phase (Ludwig), including a trial period. Any further delays were on our end. Follow-up and good, regular communication. (Chris) This helped bring the project to a successful conclusion. Good support from Cloudtalk.

Overcharged for 2 years

Overcharged for 2 years — then a month of empty promises on the refund We're a Hungary-based business on CloudTalk's Essential plan, which is advertised as including unlimited domestic calls across the EU, UK, Iceland and Norway. Despite that, we were charged call credits for nearly every Hungary-to-Hungary call from the day we signed up — roughly €2,200 over two years. We discovered this ourselves; CloudTalk never flagged it. When we reported it on 15 May, a support agent confirmed the misconfiguration, corrected it on the spot, and opened a ticket (#528124) to handle the historical overcharges. Since then it has been nothing but delays. We've been told on three separate occasions that a manager or supervisor would contact us "today," or that the case was "under review" — and each time, nothing followed. We even offered the simplest possible resolution: just apply the overcharged amount as credit against our annual renewal, so no money would have to leave their account. Still no decision. Nearly a month on: no refund, no credit, no concrete answer. The product itself may work, but if your billing goes wrong, be prepared to chase them indefinitely. Deeply disappointing from a company that markets itself on transparent pricing.

Good connectivity

Cloudtalk - HIGHLY PREDATORY BILLING

This platform has a predatory payment structure. It billed me before the end of my trial. I cancelled within 22 days of making my first payment, and they billed me again. When I tried to explain it to support, they told me the system already generated the invoice and i was liable for the payment, even tho I had not even used the service for one day of that billing cycle. They obviously can cancel the charge, but they claim their 'terms of service' means theres nothing they can do. HIGHLY PREDATORY

Very very pleased with CloudTalk

Very very pleased with CloudTalk. It has everything that I need to speak with international clients. Above all else, customer service is the best I have ever experienced in any software, service or tool. Any issues, I can open a chat and speak with an agent within 2 minutes and my query is solved. Leading the standard in customer service.

This is DESIGNED for cold calling

This is DESIGNED for cold calling If you run a cold calling team or do cold calling yourself, I'd strongly recommend cloudtalk. It's quite literally built for it, from quality, to metric tracking to visibility and connecting to different softwares. The support is also amazing. Fast and effective A few bugs I ran into: 1. It seemed to add "sale(s)" when I hadn't clicked it 2. When checking my metrics for a specific campaign, if I add my own little widgets e.g "hung up", they wouldn't show and it would sometimes mix them up 3. It's quite exact when importing leads. It has to be a very specific format, which can make it quite a headache These are very minor, and other than that, no complaints

CloudTalk is an incredibly intuitive interface and quick setup

CloudTalk is an incredibly user-friendly cloud phone software that makes managing customer calls absolutely seamless for our team. The intuitive interface and quick setup allowed us to get up and running in no time without any technical headaches. It’s the perfect solution for any business looking to improve its communication workflow without dealing with a steep learning curve.

Does what it should do, but lacking in documentation and support

The product does what it should do, but it's not very clear when you need to upgrade to use certain features - i.e. you can go through the full process of setting up automations, it doesn't stop you, they just silently fail and you have no way to know why. The customer service so far hasn't helped once we figured out we needed to upgrade. The documentation isn't great either. E.g. nowhere in the documentation does it say that you need to have their AI plan to do simple voice to text, and now that we're facing issues with voice to text not identifying who is speaking properly their support tell us that we need to upgrade (again) and have since gone silent for over a week after I asked for more info.

Great company

Really lovely team and nice company to work with. We’ve been using them for a few months and we’ve had a great experience so far 👍🏼

Simple and easy to use

We recently switched over to CloudTalk…

We recently switched over to CloudTalk from a different provider and It has been great. The UI is much better than our last provider. There are a couple features that we used to have that I wish we did in CloudTalk, but I can live without them. If I could give 4.5 or 4.75 stars I would.

Happy with overall service

Happy with overall service, helps manage the team, i like the text message features, and call management options. Its always nice to also be able to go and play back calls.

great sales process

Great support from both members. Listened to my needs and helped me the best way possible. I left a 20-minute call with a tailored solution.

Reliable

I tried many apps for virtual numbers, but non was as reliable as Cloudtalk, I use now for business, I think me and my team will stick with it. I experienced a bug in the past, but now everything is fine, they address issues fast.

Responsive and Resolution-Oriented

The team was very responsive and able to pull from the information given in a timely way to make resolutions to campaign calling and sound quality.

I have used VOIP for my business for…

I have used VOIP for my business for years and used many different companies but Cloud Talk has been a much better experience than the others i have used and is pretty user friendly. Its great that you can send sms messages too! Analytics are very good when you have a growing team.