CloudTalk

Very nice and easy

Lovely talking to Benjamin

Just lovely talking to Benjamin, made understanding the process very simple, and was very patient with all my questions and issues

I was able to group my main agency line…

I was able to group my main agency line with my outbound marketing dialer and saved a bunch.

It's easy to activate it

Keep on charging my creditcard

All though, I wrote to the sales rep., many times, that I dont need to continue with the subscription and followed their guide to cancel the subscription, they just continue to charge me for another month.. I dont know how to stop this anymore.. Just be aware of this risk if you choose this supplier

Overal good experience so far

Overal good experience so far, however it took a bit long before I was connected with the person who can anwer some technical questions I had.

Extremely pleasant experience

Sibo Ma, the agent who helped me through the initial setup was extremely helpful and flexible. A really pleasant experience to work with him.

As a new customer

As a new customer, my experience with CloudTalk has been very positive so far. The onboarding process has been smooth, and getting everything set up was much easier than expected. The platform is intuitive, well organized, and has all the features we were looking for. Our account representative has been responsive, knowledgeable, and helpful throughout the setup process, making the transition simple and stress-free. Our first impression has been excellent, and we're excited to start using CloudTalk with our team.

AGENT TOLD ME PRICE PER MONTH IS 75 AND…

AGENT TOLD ME PRICE PER MONTH IS 75 AND FIRST INVOICE SAYS 140.

Not a great solution for startups with remote workers

As a startup with remote freelancer workers worldwide, the biggest bottleneck, cost-wise, is dialers. Cloud Talk offers a good solution that is flexible and fairly priced. Onboarding was smooth; I filled in the contact form, and we were live almost the same day Update: Our initial experience with CloudTalk was positive. However, we later encountered several critical issues with the Power Dialer that significantly affected our operations. The first issue involved contact tags not being recognized, preventing imports. The technical team resolved this the same day, although it delayed the onboarding of a new agent. Shortly afterwards, after importing a new list of approximately 1,200 contacts, the Power Dialer would only dial roughly 1 out of every 10 numbers. This made it effectively unusable for our lead generation campaign. As a result, one new agent abandoned the onboarding process, and other agents who had been working with us for around two months also left after several days of disruption. In our experience, these issues resulted in significant financial losses, damaged our reputation with our freelance agents, and disrupted an active client project. Despite multiple support requests and repeated requests for management to contact us, we have not received the level of escalation we expected. We were also billed during the period in which these issues remained unresolved. Based on our experience, I cannot currently recommend CloudTalk to businesses that rely on the Power Dialer for lead generation or outbound sales operations where uptime is critical.

Good product but very poor communication

Good product but very poor customer support communication

Super nice onboarding and customer…

Super nice onboarding and customer service. Excited to use CloudTlak

Great tool overall

Great tool, a little overpriced for what it is nonetheless.

Great tool

Great tool, has all the essentials to call in high volume. Switches between numbers to avoid spam and increase pick-up rate. Recommended if you have high calling traffic

customer service

Relatively easy to use

Relatively easy to use - however lots of things they don't tell you until AFTER you sign up and pay.

Good service!

Good service! Transparant, quick and clear communication. Dashboard is easy to use and there is enough information available to make the best out of the service!

The support was absolutely great

The support was absolutely great – very quick, very focused, and very helpful. Thank you!

I would not recommend this software

I would not recommend this software. We only needed a basic system, but the implementation ended up requiring much more time and effort than expected. In addition, the sales team has been reluctant to use it, which has made adoption very difficult.

We use CloudTalk for our SDR team's…

We use CloudTalk for our SDR team's outbound calling and it's been great. Call quality is reliable and it integrates smoothly into our sales workflow, making prospecting much easier.