They don't care about their customers.
They keep changing the Aircall workspace - not for the better - now if a customer calls in, and you use an integrated system with their dialler - you can't even see who is calling in. You can't use the autodialler feature, as you have to click two times to see who you're actually dialling. It was much better before, and now I ABSOLUTELY HATE IT! They are progressively making it worse with each update. They told my director that we are the only company complaining, when I have an email from them saying we are not the first to complain. They don't care about the functionality for their customers. If you are looking for a decent voip phone company, avoid this one at all costs.