Overall good experience prices are on…
Overall good experience prices are on the high end but it works better than zoom in my opinion
About RingCentral
Data updated- Website
- www.ringcentral.com
- Category
- Electronics & Technology
- Location
- United States · Belmont
- Status
- Unclaimed
- Last 12 months
- 104 reviews
- Replies to negative
- 99% (92/93)
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Is RingCentral legit?
RingCentral (www.ringcentral.com) has a 1.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews. Last updated 2026-08-10.
What people say
I have no trust in RingCentral
I signed up for RingCentral last month and paid for an annual plan. This month, I discovered a pending charge of nearly $500 for an AI service I did not request or authorize. When I called to dispute the charge, I was told that I had ordered the service this month, which is false. I was transferred several times and required to repeat the account-validation process three times. When I asked RingCentral to remove the pending charge, I was told that the appropriate department was closed for the weekend and that a support ticket would be submitted. If RingCentral can add an unauthorized charge to my account over the weekend, someone should also be available to reverse it. Frustrated with the situation, I asked to cancel my entire account, only to be told that the cancellation department was also closed until Monday. Charging customers for services they did not request, then making them wait days for help, is unacceptable. This experience has destroyed my trust in RingCentral only one month after signing up.
Scammers
Stay away from RingCentral!!!!!!!!!!!!!!!!!!!!!!!!!. They kept charging me even after I canceled. Customer service was useless, and the whole experience felt like a complete rip-off
Reply from RingCentral2026-08-07
Hey Mark, the Review Team would love the opportunity to better understand your feedback so we can help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information. We hope to hear more from you soon!
RingCentral
How long does it take for RC to get back to you?I have emailed them after my first review. They keep disabling me and it's extremely frustrating. Get back to me RingCentral and let's fix this issue once and for all... I have suffered you since April!!!
Reply from RingCentral2026-07-31
Hey Carol, the Review Team will continue to communicate with you via email. We hope to help improve your experience in any way we can. Thank you!
It never worked. Not a single fax received
I was on the phone with my medical insurance when I needed to receive a fax. I signed up for RingCentral fax service to receive it. The insurance company tried multiple times to send the fax but the service failed each time. I hung up and called their customer service. They seem to think it takes a couple hours for the service to start or my first fax to go through but it never came. So I cancelled on the phone about 20 minutes after signup without ever getting a single fax. Now I'm getting debit for $31.82 on my credit card. How many times do I have to cancel??? There is no obvious way to cancel their service online. I have to waste more time on the phone to cancel again. And NO I don't want a free month. The service is horrible. If you send email to their support you get this msg back: "Thank you for your email. "This mailbox is not monitored by RingCentral "
Reply from RingCentral2026-07-31
The Review Team has received your email and will continue to communicate with you there. We hope to help improve your experience in any way we can!
We have decided to move away from…
We have decided to move away from RingCentral due to several limitations that have significantly impacted our business operations. The biggest concern has been the additional fees associated with business text messaging. Many competing phone providers include standard SMS messaging without charging extra, making RingCentral’s pricing difficult to justify. Additionally, the messaging experience does not function as seamlessly as traditional text messaging, which creates unnecessary inefficiencies for our team. While the calling features are solid, texting has become an essential part of how we communicate with tenants, property owners, vendors, and prospective clients. The extra costs and limitations surrounding messaging ultimately outweighed the benefits of the platform. For businesses that rely heavily on text communication, I would encourage comparing RingCentral with other providers before making a decision. There are several alternatives that offer a more intuitive messaging experience with fewer additional fees.
Reply from RingCentral2026-07-29
Thank you for your feedback, Andrew. We are sorry to hear about your decision to move away from RingCentral. If you are interested in continuing the conversation, please email our Review Team directly at [email protected] with any additional information so we can help improve your experience in any way we can.
Ringcentral SUCKS
Ringcentral SUCKS! Customer Service is the worst ans phone calls drops constantly!
Reply from RingCentral2026-07-28
Hey Luis, the Review Team would love the opportunity to continue the conversation and help improve your experience in any way we can. Please reference this review and email us directly at [email protected].
Scam company
Scam company, they make it impossible to cancel and keep charging my card. Stay away
Reply from RingCentral2026-07-28
Hi Eugene, the Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation together.
Total failure
The very first time I trusted Ring Central to record and transcribe a client call and provide detailed AI notes, Ring Central totally failed. It only recorded the last 3 minutes of the 35 minute call, despite my pressing the record button about 5 minutes in when I thought maybe it wasn't being recorded. And despite the fact that as the call started, there was an alert that the call was being recorded. I also received 3 paragraphs of AI notes, all of which were about the wrap up portion of the call. I thought I was going to get a full transcript and detailed notes. I didn't and now I'm going to be made to look like an idiot with my client.
Reply from RingCentral2026-07-24
Hey David, thank you for sharing this feedback with us. We are sorry to hear about the experience you had. The Review Team would love the opportunity to continue the conversation to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information.
I rarely leave negative reviews
I rarely leave negative reviews, but my experience with RingCentral has been extremely disappointing. About a week and a half ago, I contacted RingCentral to request a simple downgrade of my account plan. What should have been a straightforward request has turned into an exhausting process. First, I spent over 30 minutes on the phone with support, only to be told that I would need to wait another 45 minutes to speak with someone. Instead, I was advised to open a support case and was promised that a specialist would contact me within 48 hours. I opened the case and scheduled the first available Zoom meeting with a technical specialist. By the time that meeting took place, nearly a week had already passed just to reach the right person. During the Zoom call, the specialist confirmed that everything was understood, assured me the downgrade would be completed by Monday at the latest, and told me I would receive a confirmation email the same day. That email never arrived. It has now been another week. I have sent approximately five follow-up emails to both the technical specialist and the account manager. None of my emails have received a response. No one has called me back. No one has provided an update. Meanwhile, RingCentral charged my card $909 for the higher-tier plan and additional user licenses that I had already requested to remove. At this point, I have spent a week and a half trying to accomplish one very simple task: downgrade my account. Instead, I've experienced repeated delays, broken promises, incorrect billing, and complete silence from everyone involved. The most frustrating part isn't even the billing issue—it's the complete lack of communication. Mistakes can happen, but ignoring a customer for days while continuing to charge them is simply unacceptable. I genuinely hope someone from RingCentral's escalation team sees this review and finally helps resolve an issue that should have taken just a few minutes.
Reply from RingCentral2026-07-23
The Review Team appreciates your feedback, Kristina. We have received your email and will continue to communicate with you there. We hope to help improve your experience in any way we can. Thank you! UPDATE: Hey Kristina, the Review Team is proud to hear that our Customer Success Specialist was able to assist and hopefully help improve your experience. Please email us directly if you need continued assistance. Thank you again!
DO NOT GET STARTED WITH RING CENTRAL
So where do I begin. Over 2 full days to get up and running. They wont do it for you but they will spend two days on the phone showing you how to do it. Like I have become a Ring Central employee. Finally it gets up and running and every time you have to do anything with regards to the phones it takes hours and hours to get anything done. Again they do nothing and you do all of their work. Now we asked for texting capability which is included with our system. No joking; I have been working on this for 6 weeks including three one hour calls only to have them tell me each time that our website needs changes and I have to come up with hypothetical conversations with customers whom we would like to text with. Totally Ridiculous! I wish we never signed up with them. The worse; please do not get started with Ring Central unless you want a job as a phone technician while you are their customer
Reply from RingCentral2026-07-23
Hey Eric, the Review Team would love the opportunity to continue the conversation and better understand your experience so we can help improve it in any way we can. Please reference this review and email us directly at [email protected] with additional information.
Ring central reinvented its self
Ring central reinvented its self. Gone from a few object capable communication product and services provider to being on par levels with Google meet, and Zoom. The product is easier to use, easy interface functions There’s more on users as individuals or companies with upgrade on available functions to group Templates. The help center is more impressive, with videos on how to use some of the functions. One of the new functional offers is the workspace. It’s trying in line with Google workspace but not quite there. It’s communication Tool heading in the right direction catching up to Ai functions.
Reply from RingCentral2026-07-21
Thank you for sharing your fantastic feedback! It is wonderful that our evolving platform features, such as user-friendly interface functions, individual and company group templates, and our AI-driven communication tools and workspace features, are moving with your business in the right direction. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at [email protected] to continue the conversation together.
They suck
They suck! Never again! Very uncoordinated.
Reply from RingCentral2026-07-23
Hey Glen, the Review Team would love the opportunity to better understand your experience so we can help improve it in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation together.
Avoid at All Cost
It took me 4 months to get them to finally cancel my account. I logged 16 phone calls of which, the last call was 2.5 hours. One of my worst experiences with a company ever. Service is constantly down and the overseas call center is completely worthless. Never did they do as they said they would. Avoid at all costs. Too many options in the market to waste your energy on them.
Reply from RingCentral2026-07-20
Hey William, the Review Team would love the opportunity to continue the conversation together. Please reference this review and email us directly at [email protected] with additional information so we can help improve your experience however we can. Thank you!
Ring Central & Spectrum-Very Poor
I switched to Spectrum and since I did they have yet to fix texting on my system. I was on the phone for 3 hrs last week and the problem still hasn't been fixed.
Reply from RingCentral2026-07-20
Hey Pete, the Review Team would love the opportunity to help improve your experience in any way we can. To continue the conversation, please reference this review and email us directly at [email protected] with additional information.
Awesome support
Awesome support, reliable service.
Reply from RingCentral2026-07-20
Hey Vlad, thank you for your fantastic feedback! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at [email protected] to continue the conversation together. We hope to hear more from you soon!
Worst customer service ever!!
Worst customer service ever!!! We left them because they screwed up our phones constantly. Exiting was a nightmare and they continued billing us for months even though we cancelled.
Reply from RingCentral2026-07-17
The Review Team would value the opportunity to continue the conversation together to better understand your feedback. Please reference this review and email us directly at [email protected] with additional information. We hope to hear more from you soon so we can do all we can to help improve your experience. Thank you!
I am extremely disappointed with the…
I am extremely disappointed with the customer service I have received from RingCentral. Initially, Sam was very responsive while discussing the sale and helping me choose a desk phone. I specifically requested a Wi-Fi compatible phone, but instead I was supplied with a wired model, which does not meet my requirements. As soon as I received the phone, I contacted RingCentral to request either a replacement with the correct Wi-Fi model or a refund. I even made it clear that I was happy to pay any additional cost if required. Unfortunately, it has now been over a week and none of my emails have been answered. I have also tried calling multiple times, but my calls go straight to voicemail, and no one has returned them. I copied Sarika into my emails in the hope of getting assistance, but I have still received no response. It feels as though RingCentral is only interested in helping customers until the sale is completed. Once you become a customer, communication appears to stop completely. This level of after-sales support is unacceptable and has been extremely frustrating. I expected far better from a company of this size. I hope RingCentral improves its customer service and after-sales support, as my experience has been very disappointing.
Reply from RingCentral2026-07-16
Hey Mingmar, the Review Team would love the opportunity to continue the conversation together so we can help improve your experience however we can. Please reference this review and email us directly at [email protected] with more information. We hope to hear more from you soon!
Worst company I've dealt with in the…
Worst company I've dealt with in the last 10 years. I canceled them - or at least called them many times stating I want to cancel them since there is no online option to cancel them - yet they pretend they are actually providing some sort of service and keep charging me.
Reply from RingCentral2026-07-13
Thank you for your feedback, Vlad. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. We would love the opportunity to continue the conversation; please reference this review and email the Review Team at [email protected] with additional information. We hope to hear more from you soon so we can help improve your experience in any way we can!
To clarify the issues we are facing
To clarify the issues we are facing, it took nearly two months for our phones to become operational and almost three months to restore our fax service, which only began working three weeks ago. These delays resulted in a significant loss of patient referrals for our practice. The SMS service is also not operational. Furthermore, we continue to be billed monthly for an AI reception service that we do not use. We have requested its removal numerous times and submitted a formal ticket for this in April, yet the service remains on our account and RingCentral has refused to remove it. I have not received the necessary support and feel I am being given the run-around. I have been unable to speak with a manager or find anyone willing to help resolve these ongoing problems.
Reply from RingCentral2026-07-14
Hi Chandia, please reference this review and email the Review Team directly at [email protected] with additional information so we can continue the conversation together and help improve your experience however we can. Thank you!