RingCentral (www.ringcentral.com) has a 1.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews. Last updated 2026-08-10.
What people say
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Carl · 1 review · Experienced 2026-07-07 ·
★★★★★
Deceptive and Evasive - Trying to Cancel a Line for 2 Years
The service works well enough for our needs. However, like other users experienced, they are a deceptive and evasive when it comes to reducing or cancelling service. We have been trying to cancel a phone line for two years and each time we speak to them they change the rules about when and how we can cancel. It's a single line, so i have don't have time to fight with them about this, because we need our other lines, but it's really frustrating. This is purposeful, unacceptable, and unethical. They should be ashamed.
Reply from RingCentral2026-07-08
We appreciate you taking the time to share your perspective on managing your services, and we understand the frustration surrounding your experience, Carl. The Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information so we can continue the conversation together.
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Monica · 1 review · Experienced 2026-07-06 ·
★★★★★
Most awful company I have ever dealt…
Most awful company I have ever dealt with. Contract “renewed” without our knowledge or consent. After cancellation of said contract, Ring Central continued to bill us. Multiple emails went unanswered for weeks. Told we needed to schedule a meeting to cancel, then told our contract had somehow been renewed again, then told they could not cancel until the next monthly billing date. Took an angry phone call from my lawyer business partner for the account to finally (miraculously!) be closed and our money refunded. I would absolutely give this company zero stars if I could.
Reply from RingCentral2026-07-07
Hey Monica, thank you for sharing your feedback. Please reference this review and email the Review Team directly at [email protected] with additional information to continue the conversation together. We would love the opportunity to help improve your experience in any way we can!
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Matt Christensen · 3 reviews · Experienced 2026-07-07 ·
★★★★★
Worst company i have ever dealt with
Worst company i have ever dealt with. Took 6 months to transfer a number and customer service is terrible. Use any other company to keep your sanity.
Reply from RingCentral2026-07-08
Hey Matt, the Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation together.
Stay away from RingCentral. The contract terms are terrible and will not let you out when you are dissatisfied. You can only cancel within two weeks of your renewal, and if you miss that window, tough luck, you have their terrible network and draconian contract for another year. QUO is a much better network and customer-centric system that doesn't lock you in and then give you a small window to cancel.
Reply from RingCentral2026-07-08
Thank you for your feedback, Shaun. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. We would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email the Review Team at [email protected] with additional information.
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Gav · 3 reviews · Experienced 2026-07-07 ·
★★★★★
Absolutely terrible company
Absolutely terrible company. Unable to cancel. Stay away with a 10 foot pole.
Tried cancelling account and they keep disconnecting me. I would highly suggest you do not use them. There are better options out there.
Reply from RingCentral2026-07-08
Hi Gav, we appreciate your feedback. Please reference this review and email the Review Team at [email protected] with additional information. We hope to help improve your experience in any way we can!
I am shocked. I reached out to them to begin the process of setting up our account, the call went really well. The rep told me she would be emailing m the contract. An hour later I didn’t receive it so I emailed her. She stated the contract had been sent. I never received it. I kindly asked her to resend and she sent me another contract that was voided.
I emailed her and told her this. Finally I received another contract and the link didn’t work. I reached out again and she sent another link.. that link also didn’t work.
Two hours later and she still went back and forth attempting to send voided contracts. I was so patient and kind during the process. Finally right before 5pm I reached out and told her we haven’t received a legitimate contract and she asked me to delete all emails from her?!? Then I never heard back. SO weird
Reply from RingCentral2026-07-08
This is not the experience we wish for you to have, Loretta. Please reference this review and email the Review Team directly at [email protected] with additional information so we can continue the conversation together. We hope to hear more from you soon so we can help improve your experience in any way we can!
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carlos cuesta · 6 reviews · Experienced 2026-07-06 ·
★★★★★
Terrible service
Terrible service. Our company signed on RingCentral for our phone system and we continue to receive "incident" reports as well as issues with texting. Customer line on hold for almost 20 minutes. As a franchise, many owners are considering closing our accounts with RingCentral.com
Reply from RingCentral2026-07-07
Hey Carlos, the Review Team would love the opportunity to continue the conversation and help improve your experience however we can. Please reference this review and email us directly at [email protected] with additional information so we can better understand your feedback.
Customer service has been great. Could not rsolve the issue online and i had to call them we are a plumbing company. She was attentive and able to resolve the issue in 15 minutes. I used them for years and have been very happy with phone/text connection and customer service.
Reply from RingCentral2026-07-06
Hi Glenn, thank you for your awesome review and rating! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at [email protected] to continue the conversation together.
We appreciate you for being a longtime loyal RingCentral customer, Glenn!
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Robert Swanson · 5 reviews · Experienced 2026-06-25 ·
★★★★★
Outstanding provider
Outstanding provider. The reliability and the service is second to none. No system problems over the past multiple years. If a service tech needs to be contacted to modify previous settings, or add a user, they are extremely polite, and extremely knowledgeable. They always want to make sure any issue has been handle to the customer's satisfaction.
Reply from RingCentral2026-07-06
Hey Robert, thank you for your fantastic feedback! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at [email protected] to continue the conversation together. We appreciate you being a longtime loyal RingCentral customer!
1,920 reviews and a 1.8 rating. If I could go lower I would. RC customer service, billing, and IT all receive an F rating. Their only strength is drafting from your account. I opened my account wth in 2011. The past few years have been the worst EVER. The phone lines receive spam constantly. I have made numerous calls to the company to resolve the issue, and no sooner than I hang up after a 2-hour support call, the spam starts again. Resulting in charges for spam texts. Today I cancelled my service, best decision ever. And that took over an hour, and being put on hold twice. Loyal customers are no longer appreciated.
Reply from RingCentral2026-07-06
Hi Shaunda, please reference this review and email the Review Team directly at [email protected] with additional information so we can help improve your experience however we can. Thank you!
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ST · 3 reviews · Experienced 2026-06-29 ·
★★★★★
Terrible Company! Do not give them your Business!!
Please stay as far away from this company as you can. They are only responsive when they want to get your money, but afterwards they are a disaster. I wish I had read the reviews before ever making the decision to switch to RingCentral. There are too many options out there to consider this terrible company.
The first person I dealt with was Jeannina, who was more than happy to be responsive when she wanted my business, but has now disappeared after I informed her I was having issues. When I told her I was having problems with my Caller ID, she set up a call and then proceeded to say that when she called my number, it wasn't working. That was dishonest because when I called the number, there were no issues. Of course, she never set up another appointment after that.
I have been with them for almost a year, and my Caller ID is still not working, but they have no problem charging my card every month even though this promised feature isn't working. I have spoken to other people who are experiencing the same issue. It is not beneath them to tell you they are working on the issue and then simply ghost you.
They charge for everything! I found other companies that port numbers for free or don't charge your AI receptionist minutes until the call has reached 30 seconds. A one-second AI receptionist pickup is considered a full minute. They also got rid of my robocall blocking feature, and I started getting robocalls again. I knew it was deliberate because they knew it would eat up my AI receptionist minutes so they could charge more.
They constantly change account managers, who eventually ghost you. I had Rod, who ghosted me, and then Joshua, who also ghosted me when I confronted him with issues related to my service.
Don't ever consider RingCentral. There are much better options, like Zoom or Quo. I am switching as soon as my contract is over in a few months. I can't leave this awful company fast enough.
Reply from RingCentral2026-07-06
Thank you for sharing your insights with us. This is not the experience we wish for you to have. Please reference this review and email the Review Team directly at [email protected] with additional information so we can help improve your experience in any way we can. We hope to continue the conversation together soon.
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Shipibo Matt · 9 reviews · Experienced 2026-06-30 ·
★★★★★
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY.
For four months we have been paying invoices and during that time we have not been able to make one telephone call. They keep telling me to pay the invoice and they will credit my account. I have paid and paid and spent weeks on customer services in zoom calls and various meetings. They admitted there is a istake on their end but would not problem solve until I paid my fifth invoice. Bare in mind, we have not made a single telephone call. Ever. STAY AWAY FROM THIS COMPANY YOU WILL REGRET WORKING WITH THEM
Reply from RingCentral2026-07-01
Hey Shipibo, we would love the opportunity to continue the conversation so we can learn more about your experience and do whatever we can to help improve it. Please reference this review and email the Review Team directly at [email protected] with additional information.
Its worse then any sales pitch from pressure sales.
The fee is craze and then the tax over it. It all seems so good when you sign up but it keeps getting higher. Once you establish your numbers for business the added costs keep going up. Then when you try and cancel they come up with all weird reasons that you should keep the service.
STAY AWAY FROM THEM !!!!!
Reply from RingCentral2026-06-30
Hey Dewanand, we appreciate your feedback and would love the opportunity to continue the conversation so we can learn more about your experience and do whatever we can to help improve it. Please reference this review and email the Review Team directly at [email protected] with additional information.
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George Burridge · 2 reviews · Experienced 2026-06-19 ·
★★★★★
I have been trying to fix the SMS and…
I have been trying to fix the SMS and call transcripts for my staff and me. They said I would need an SMS booster for an additional staff member to see text messages, but that was not true at all. I would need to pay an additional $25.00 per month per person. Which is an additional $100. 00 amonth. This is the worst phone system that any small business can sign up with. I am counting the days when my contract is up. I will send a certified letter 60 days before the end of the contract. I would not even wish this on my worst enemy.
Reply from RingCentral2026-06-29
George, the Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information so we can continue the conversation together.
Absolute SCAMMERS!!!!!! STAY AWAY!!! I have called and cancelled for the past 2 months... they say it's cancelled and then I get charged again. You can't cancel via your portal and they make you talk to an oversees person and they never cancel your account.
Reply from RingCentral2026-06-29
Hey Carlie, we received your email. The Review Team will help escalate this matter to help improve your experience in any way we can. Thank you!
Technical support horrible, I spent hours of the last days trying to solve problems caused by Ring Central without success. Same experience happened throughout all my term with them. Service is not reliable and impacted my business resulting in client and financial lost. More recently, the Technical Support Team after innumerous tests confirmed that the problem that I was facing was caused by a defective device provided by them and was pushing that the device (working for about 1 year and half) was out of warranty and there was not that they could do to solve my problem. Customer service is ineffective and the absence of professionalism and reliability is beyond words. If you need a reliable service with a technical support team that will solve your problems get completely away from them.
Reply from RingCentral2026-06-26
Hey Talita, this is not the experience we wish for you to have. Please reference this review and email the Review Team directly at [email protected] with additional information. We would love the opportunity to help improve your experience in any way we can!
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Chris Vernet · 1 review · Experienced 2026-06-26 ·
★★★★★
Will not cancel subscrition
Will not cancel subscrition at requested date or even within 30 days. Do not sign any renewal or annual deals with them. They automatically renew it, and if you want to cancel your subscrition within that period, they will not honor your request even though they don't disclose a non-cancelable contract
Reply from RingCentral2026-06-26
Hey Chris, we want to investigate this matter further so we can help improve your experience however we can. Please reference this review and email the Review Team directly at [email protected] with more information. We hope to hear more from you soon, Chris!
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Erica · 9 reviews · Experienced 2026-06-25 ·
★★★★★
Very difficult to deactivate licenses
I’ve been with RingCentral for over three years, and the phone system itself has worked well. If I were reviewing only the product, I would rate it much higher.
The reason for my lower rating is how incredibly difficult RingCentral makes it to deactivate licenses. Over the last 8–12 months, this has become a recurring issue.
Every single time I need to deactivate a license, the verification process seems to change. What used to be a simple email or phone verification has turned into requests for extension numbers, security codes, account verification, and other unnecessary steps. A request that should take just a few minutes routinely turns into 20–30 emails before it’s finally completed.
As a business owner, my time is valuable. Deactivating licenses should be simple, but instead it has become a frustrating, time-consuming process that has wasted hours of my time and energy.
From a customer’s perspective, it feels like there are unnecessary barriers to deactivating licenses. Whether intentional or not, the experience gives the impression that the process is designed to make it harder for customers to reduce or cancel services.
The platform itself is good, and I genuinely like the phone system. If RingCentral would simply make deactivating licenses as easy as activating them, I would gladly recommend the company. Unfortunately, the customer service experience around account and license management has overshadowed what is otherwise a solid product.
Reply from RingCentral2026-06-26
Hey Erica, we appreciate your valuable feedback. We are pleased to hear that our phone system itself has performed well for your business over the past three years; however, we are sorry to hear about any frustrations you have faced. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional details. We hope to hear more from you soon, Erica!
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Bob Feltman · 4 reviews · Experienced 2026-04-22 ·
★★★★★
Total thieves!
Total thieves!
Used them for 10 years, tried to cancel contract 2 months prior to renewal, (annual). They never confirmed in writing as promised.
Cancelled contract verbally and in writing, 2 months prior to renewal date and they continued to charge after contract termination date.
Customer Service does not exist.
Buyer Beware!
Reply from RingCentral2026-06-25
Thank you for your feedback and for being a longtime RingCentral user, Bob. The Review Team would love the opportunity to continue the conversation together so we can help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information.
We hope to hear more from you soon!
Our business moved to Ring Central last fall. Onboarding went mostly well and I'm generally pleased with the system.
Where they fail is service. Their own iVR system is nearly impossible to get through and, once you figure out the mysteries of that (your client number is your vm pin, always "accept" the extension even though you can't hear the number) the person who answers makes you go through another 10 minute verification before you get to the issue. Even simple fixes are a minimum of 30 minutes.
Reply from RingCentral2026-06-24
Hey Nikki, thank you for sharing your valuable feedback. The Review Team would love the opportunity to continue the conversation together so we can help improve your experience however we can. Please reference this review and email us directly at [email protected] with additional information.
