RingCentral (www.ringcentral.com) has a 1.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews. Last updated 2026-08-10.
What people say
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Brad · 1 review · Experienced 2026-06-22 ·
★★★★★
It was fine until I tried to cancel
I've had RC for two years now, and after I grew so big, their price being double the price of similar companies really started to matter. The service worked fine while I had it. However, when I tried to cancel, their true values came out. First, they told me that they cannot even talk about canceling my contract until January of next year because my contract auto renews, so I told them to cancel every line except 1. They then said that I can't cancel any lines until January "due to the contract". We went back and forth where he kept doubling down on his statement. I finally found the contract and verified that he was lying, and when I told him that, he just said, "Understood. I will send the request now to remove all the lines and keep only 1." They absolutely lied to try and steal another $1000 per month from me until February.
Reply from RingCentral2026-06-23
Thank you for your feedback, Brad. The Review Team would love the opportunity to continue the conversation together so we can help improve your experience however we can. Please reference this review and email us directly at [email protected] with additional information.
I have been a customer since 2019. Sold my business and now they refuse to terminate my contract which automatically renews every 24 months - NO NOTICE for renewal
THIS COMPANY SUCKS
Reply from RingCentral2026-06-23
Thank you for your feedback, Mylona. The Review Team would love the opportunity to continue the conversation together so we can help improve your experience however we can. Please reference this review and email us directly at [email protected] with additional information. We hope to hear more from you soon!
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Carol Private · 2 reviews · Experienced 2026-06-22 ·
★★★★★
RingCentral Does Not Care
I'm new to this incompetent "business" and I strongly advise everyone to stay well away.
Customer service does not exist by email or phone, so you are left with unresolved issues and messages saying you are disabled. A free call number is provided but the number is either disconnected, or you can't call their number from your phone.
RingCentral has to do better because by far this is the worst experience anyone has to put up with.
Reply from RingCentral2026-06-22
The Review Team understands your frustration, Carol. We would love the opportunity to better understand your feedback so we can help improve your experience however we can. Please reference this review and email us directly at [email protected] with additional information so we can continue the conversation together. We hope to hear more from you soon!
My opinion... predatory/ unethical contract that renews for 2 years at a time. even after you have been with them for 5 plus years. then make sure you contact them well in advance.... poor customer service.... can not find anyone to take accountability for any situation. my opinion.. avoid them at all cost... there are better and more affordable options out there. try zoom or 3cx.
Reply from RingCentral2026-06-22
Hi Amy, thank you for your feedback. We would love the opportunity to better understand your feedback so we can help improve your experience in any way we can. Please reference this review and email the Review Team directly at [email protected] with additional information so we can continue the conversation together.
called Ring Central today to retrieve my business phone number for port out and they want the account to be in good standings and now want a 12 month contract before they are willing to release my number. crooked af. i canceled w/ them because they are too expensive and dont offer text messaging w/out an EIN number. bs
Reply from RingCentral2026-06-22
The Review Team would love the opportunity to better understand your feedback so we can help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
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Brian · 1 review · Experienced 2026-06-19 ·
★★★★★
This is a mess of a service
This is a mess of a service. Impossible to set things up, impossible to cancel. They keep billing even after I told them to stop.
Reply from RingCentral2026-06-22
Hey Brian, we appreciate your feedback. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
Onboarding was amazing with great service. What makes them have a 1 out of 5 is their sneaky renewal contract. They send out a renewal that shows for one year. The fine print below says that if you don't give 30 days notice, they will renew you automatically for an ADDITIONAL year. I begged for help as I closed my offices and was stuck with a $600+ bill. I asked about a cancellation fee. Of course! It's THE ENTIRE COST OF THE YEAR!!! I asked for a reduction in rate due to the fact that I was using 4 out 18 lines! Sorry, They can't help me, but their phone support offered for me to sign up some other sucker to get out of the contract that they snuck me into! My plan is to hang out anytime I see their booth at trade shows and bring my contract!
Reply from RingCentral2026-06-17
Hey Jessica, thank you for your insights. We are glad to hear that you had an amazing onboarding experience with great service; however, we are sorry for the frustrations you encountered. Please reference this review and email the Review Team directly at [email protected] with additional information to continue the conversation together. We hope to help improve your experience in any way we can!
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Brian Arredondo · 1 review · Experienced 2026-06-16 ·
★★★★★
Ring Central doesn't fix over billing issues
Went live with Ring Central, right out the gate they charged us for 35 lines instead of 19 in the contract - has been 90 days, given the run around, unable to fix it. Do yourself a favor, go to Zoom, Ring Central has gone so far downhill.
Reply from RingCentral2026-06-16
Hey Brian, the Review Team would love the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information. We hope to continue the conversation together soon!
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Daniel Lopez · 1 review · Experienced 2026-06-13 ·
★★★★★
As a phone system RingCentral has been…
As a phone system RingCentral has been pretty good. That being said, it has a number of issues with reporting being inaccurate, call recordings not actually happening, calls sent to the wrong team members and Queues, etc. When trying to get these issues handled Customer Support and Service are horrible. In one case, we have chased a known issue for 2.5 years and it is still going. For that issue, they have continued to try to close the ticket while pushing the timeline continuously. During all of this, getting assistance from our Account Manager or any other staff is near impossible. Absolutely horrible service. The only reason we stay is for the obvious reason that it would be very difficult for us to move our entire business, but we are getting very close to biting that bullet given our experience.
Reply from RingCentral2026-06-15
Hey Daniel, the Review Team would love the opportunity to help improve your experience however we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation together. We hope to hear more from you soon!
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Linda Matanovic · 1 review · Experienced 2026-06-12 ·
★★★★★
My experience with RingCentral has been…
My experience with RingCentral has been extremely disappointing, and I would not recommend them to other small businesses.
The biggest issue has been the lack of communication and transparency from the beginning. At no point was it clearly explained to me that I was entering into a 36-month contract. The arrangement was described as an "agreement," not a long-term contract. It was only when I decided to port my phone numbers away due to ongoing service and customer support issues that I discovered RingCentral was claiming I was locked into a 36-month contract.
To make matters worse, I have been told that I will continue to be charged even though I am no longer using their services and have requested to move my numbers elsewhere. As a small business owner, I find this completely unreasonable.
Customer service has been equally frustrating. I was promised callbacks that never happened, complaints that were supposedly escalated but received no follow-up, and requests that were repeatedly ignored. I was also advised that certain issues would be resolved, only to find out later that nothing had been actioned.
The entire experience has left me feeling misled and unsupported. If a company expects customers to commit to a lengthy contract, that information should be made absolutely clear from the outset—not discovered later when trying to leave.
I am now pursuing formal complaints regarding the way this matter has been handled and the lack of disclosure surrounding the contract terms.
Based on my experience, I would strongly encourage anyone considering RingCentral to thoroughly review all contract terms in writing before signing up and to keep detailed records of all communications.
Reply from RingCentral2026-06-12
Hi Linda, the Review Team would appreciate the opportunity to continue the conversation so we can better understand your feedback and help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information. We hope to hear more from you soon!
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Jonathan Sexton · 3 reviews · Experienced 2026-06-10 ·
★★★★★
Customer Service is so bad I cancelled the same day I signed up
I really wanted to like this service to switch from our current provider. It appeared to have all the bells and whistles. It started off fine but then during the onboarding process we went sideways. I could not understand what the Ringcentral Agents were saying because they didn't speak clear English. Then, they wanted to add some kind of privacy disclosure to my company website before I could have text messaging on the lines. They wouldn't budge on that requirement. I advised I wanted to cancel because I would not let them dictate what did or did not go on my website. After that, it took another 10 minutes to cancel. Their customer service is horrible and I am glad I found out up front before paying any money. I cancelled the same day I signed up.
Reply from RingCentral2026-06-12
Thank you for your feedback, Jonathan. We are sorry to hear that your onboarding process did not go as planned. We understand that configuration requirements can sometimes introduce unexpected hurdles when you are trying to establish a new setup quickly. To offer some clarity, the requirement to have a visible privacy policy on your company website is part of industry-wide compliance mandates for regulatory campaigns such as 10DLC registration, which all telecommunication providers must adhere to for text messaging verification. However, we recognize that our team's communication regarding these strict security policies should always be clear and supportive. If you are interested in continuing the conversation, please reference this review and email the Review Team directly at [email protected] with additional information. We would love the opportunity to help improve your experience in any way we can!
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adminstrative main · 2 reviews · Experienced 2026-06-10 ·
★★★★★
This is absolutely the worst company…
This is absolutely the worst company ever. I have been with them for years and they used to be good, but something happened. They messed up my phones. They have the worst customer service. Account managers change every two months. You cannot get help. I have been trying to leave this company for months and it took me 1 month just to get my phone numbers away from them. Then when I cancelled they keep billing. I would recommend almost anyone over Ring Central.
Reply from RingCentral2026-06-11
The Review Team understands your frustration, and we would love the opportunity to continue the conversation together. Please email us directly at [email protected] with additional information. We hope to help improve your experience in any way we can!
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Brett · 2 reviews · Experienced 2026-06-09 ·
★★★★★
Dont sign with them
Dont sign with them. They will make you sign a forever contract and renew without sending notices. When you want to cut # of users they say you cant because locked into contract. Also your numbers show up spammy half the time
Reply from RingCentral2026-06-10
Thank you for sharing your feedback, Brett. The Review Team would appreciate the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information.
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Julie S · 1 review · Experienced 2026-06-08 ·
★★★★★
The service was mediocre and it was…
The service was mediocre and I am having a difficult time trying to cancel. I ported my fax number and cancelled the service 6 weeks before my service was to be renewed. But the status did not change online so I called up again and was told that I had not cancelled it. I wish that I had never signed up for the service. I would recommend staying away from this headache.
Reply from RingCentral2026-06-10
Hi Julie, we appreciate your feedback. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would love the opportunity to help improve your experience however we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation together.
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Amanda Ross · 1 review · Experienced 2025-12-10 ·
★★★★★
I am being generous with a 2 star…
I am being generous with a 2 star rating. Ring Central is good about taking your money monthly, that is the only proficient aspect of this company. It is clear on other platforms their reviews are paid for. If you need anything they are in India so you aren't going to get competent help. I had nothing but problems before canceling and, of course, they wouldn't release my phone number so I had to start all over. It has been 7 months and they still send constant emails and still try to bill me despite repeat attempts to be removed from mailing lists.
Reply from RingCentral2026-06-10
Hey Amanda, this is not the experience we wish for you to have. Please reference this review and email the Review Team directly at [email protected] with additional information so we can continue the conversation together. We hope to learn more so we can help improve your experience in any way we can!
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Max · 1 review · Experienced 2026-05-04 ·
★★★★★
Disappointed
System logs you daily and it’s very poor for reporting data.
Reply from RingCentral2026-06-08
Hey Max, the Review Team would love the opportunity to better understand your feedback so we can help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information. We hope to hear more from you soon!
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matt flippin · 1 review · Experienced 2026-06-04 ·
★★★★★
It is so hard to cancel
It is so hard to cancel. Id give ot a one star if I could. I talked or emailed 3 different people to cancel and im still being billed. Its awful
Reply from RingCentral2026-06-04
Hey Matt, we appreciate your feedback. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
Do not trust this company with your business infrastructure. RingCentral abruptly deactivated my account (#19803261178) and completely cut off all four of our active business numberswithout a single warning, explanation, or justification.
These numbers handle our primary client traffic, logistics, and daily operations. By cutting them off entirely, RingCentral has effectively paralyzed my company, causing severe and compounding financial damage every single day.
Worse than the automated deactivation is the total, complete lack of customer support. I have sent multiple urgent emails to their support, fraud, and executive teams, and I am being completely ignored. They have stone-walled us entirely. No one answers, no one helps, and they are actively refusing to provide our Customer Service Record (CSR) or Porting PINs so we can rescue our numbers and take our business elsewhere.
Holding a small business’s phone numbers hostage is a direct violation of FCC Local Number Portability rules. A formal complaint has been filed with the FCC, and legal escalation is underway.
If you value your business operations and want a provider that actually answers the phone when a critical issue arises, look anywhere else. Avoid RingCentral at all costs.
Reply from RingCentral2026-06-04
Thank you for your feedback. The Review Team understands your frustration. We would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation together.
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Grace Works · 1 review · Experienced 2026-06-03 ·
★★★★★
expensive and hard to cancel
After I emailed to cancel in March, the account was never canceled. I continued receiving calls from the company, and when I tried calling back, I was frequently left on hold and couldn't get through to anyone who could actually help. The whole process was extremely frustrating.
To make matters worse, they later attempted to charge my account nearly $1,000. This is a very expensive service, and there are other platforms available that offer similar or better features. If you decide to work with this company, be prepared to spend a significant amount of time trying to cancel your account, as they may continue billing unless you successfully reach someone and get confirmation that the account has been closed.
Reply from RingCentral2026-06-03
We appreciate your feedback, Grace. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
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Gerald Holland · 1 review · Experienced 2026-05-21 ·
★★★★★
I used this company about a decade ago
I used this company about a decade ago, and at that time, the service and staff at that time were excellent. Fast forward to 2026, and the experience was vastly different, multiple errors on the service contract, to increase the costs, little to no support, and, when it escalated to the salesperson's manager, they requested an appointment to help set things up, and then also missed the appointment.
From that point, they offered to setup a new appointment to "make things right", to which I responded with a request for the proposal to make things right, as this setup had already taken nearly 1 week... just to get started.
RingCentral's response to my email.... they cancelled the call, and have not responded since.
I don't typically review services for poor performance, but this was exceptional, and consumers deserve to know.
Reply from RingCentral2026-06-01
Thank you for sharing your feedback with us, Gerald. We appreciate your history with RingCentral over the past decade, and we are sorry to hear that your recent onboarding experience did not mirror the excellent service you received in the past. The Review Team would love the opportunity to learn more about your experience so we can do whatever we can to help improve it. Please reference this review and email us directly at [email protected] with additional information to continue the conversation together. We hope to hear more from you soon!
