RingCentral (www.ringcentral.com) has a 1.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews. Last updated 2026-08-10.
I have been with Ring Central for several years. I only need the service for the internet phone.
Anytime I have needed tech service it has been very quick to fix any issue.
I am happy with the service that I require and will continue to support Ring Central
Reply from RingCentral2026-06-01
The Review Team appreciates your great feedback! We would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at [email protected] to continue the conversation together. Thank you for being a longtime loyal RingCentral customer!
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Andrea Monroe · 2 reviews · Experienced 2026-05-29 ·
★★★★★
The worst company that I've ever dealt…
The worst company that I've ever dealt with; RC makes it hard to do business with a paying customer; the service is horrible and IT isn't any better. I am stuck in a contract when they KNOW that I'm not pleased. RC, there is nothing that you can do to make me stay other than the fact that I signed the contract with you. Let the countdown begin.
Reply from RingCentral2026-06-01
Hey Andrea, thank you for your feedback. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at [email protected] to continue the conversation together. We hope to help improve your experience in any way we can!
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Anne Lisa · 2 reviews · Experienced 2026-05-29 ·
★★★★★
RingCentral User: It's A Mixed Bag
RingCentral Agent end user: The company that I work for is an intermediate sized regional insurance carrier. I am a representative in a Contact Center. We switched from Avaya to RingCentral Max in 2023 and now we are using RingCentral Agent in 2026. Starting with the positives: there is a lot more clarity with RingCentral Max/Agent than there was with Avaya. Avaya would not give us the availibility of chat. Avaya was a hard phone; RingCentral uses software. RingCentral Max was easy to master going from the hard phone environment to the soft phone environment. I do not like Ring Central Agent. Ring Central Agent is very counterintuitive when attempting to conference a call to an external directory. Why would anyone select from a menu that has a DO NOT ENTER icon and the word UNAVAILABLE to make an outgoing conference call? In addition to the counterintuitive feel of making an outbound conference call, why is there a five step process to make an outgoing call? Ring Central Agent does effectively solve the problem of privacy when consulting with an underwriter during a conferenced call where Ring Central Max did not. There is still some issues involving tone encryption when taking a credit card payment with Ring Central Agent. Another issue is the complexity of setting up Ring Central at the beginning of the day. We have nightmares that we have forgotten to turn on the External Directory, which was not an issue with Max and Avaya. Ring Central Max/Agent is a mixed bag. Stop trying to make contact center communication complex. Focus on the simple. We don't need five steps to make an outgoing call and we don't need multiple ways to make an outgoing call; and please use icons/words in menus that make sense and reduce the counterintuitive feel of making an outgoing conference call. When you have something like Ring Central Agent making the operation of the phone system more important than the customer, it isn't going to help our business.
Reply from RingCentral2026-06-01
Thank you for taking the time to provide such detailed feedback, Anne! We are glad that the move from a hard phone environment to softphone software improved your team's communication with internal chat features, and that RingCentral Agent effectively secures your privacy when consulting with underwriters during conference calls. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at [email protected] to continue the conversation together.
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Ivan E. · 6 reviews · Experienced 2026-05-26 ·
★★★★★
They charged me without my consent and…
They charged me without my consent and authorization. These are thieves, stay far away.
Reply from RingCentral2026-05-27
Hey Ivan, please continue to work with our Customer Success Specialist to help improve your experience in any way we can. Thank you!
RingCentral service is okay. However, they are still charging me monthly for an add-on that doesn't work as needed. I've voiced my complaints. The company, RSI,($236/ mo), with the add-on, only had a one-year contract with me. However, RingCentral is charging for the full 3 years of their contract. I've spoken to several people who genuinely acted like they wanted to help. Then they ghost me and never get back to me. I will be leaving when my 3 years are up.
Reply from RingCentral2026-05-27
Hey Donna, the Review Team would love to continue the conversation so we can better understand your experience and help improve it in any way we can. Please reference this review and email us directly at [email protected] with more information.
We hope to hear more from you soon!
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Paula Mills · 3 reviews · Experienced 2026-05-23 ·
★★★★★
Frustrating Experience Using RingCentral when Dealing with Federal Agencies
There are many features of RingCentral that I like. For example, I like reading the messages from current and potential clients on my computer and printing these messages for my file(s). The RingCentral phone I purchased worked fine, and the technical staff from RingCentral was more than willing to answer questions or assist me with the ONE problem that persisted throughout my experience with RingCentral. I have ended my use of RingCentral because I represent clients with financial problems with the IRS. According to the technical support staff at RingCentral, it is the IRS phone system that PREVENTS IRS employees from calling my business line (?). I have received numerous complaints from these IRS employees and had to do workarounds (e.g., provide my cell number) in order to speak to the IRS employees about client cases. RingCentral blames the security on the IRS phone system. I am not sure of the source of the problem; however, if I had known of this issue, I would have never started to use RingCentral for my business.
Reply from RingCentral2026-05-27
The Review Team would love the opportunity to better understand your feedback so we can help improve your experience in any way we can, Paula. Please reference this review and email us directly at [email protected] with any additional information. We hope to hear more from you soon. Thank you!
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David James · 3 reviews · Experienced 2026-05-23 ·
★★★★★
Can not cancel
Can not cancel, terrible customer service. Choose anybody else.
Reply from RingCentral2026-05-27
Thank you for your feedback, David. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
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zara Leibowitz · 1 review · Experienced 2026-05-22 ·
★★★★★
Very bad tech support
Very bad tech support, they claim they can't make changes on their end. Meanwhile if we could make the changes ourselves, we would not need tech support.
Reply from RingCentral2026-05-22
The Review Team would love the opportunity to better understand your feedback so we can help improve your experience however we can. Please reference this review and email us directly at [email protected] with any additional information. We hope to hear more from you soon, Zara! We also encourage you to explore and engage with our RingCentral Community, which is a place to collaborate with other users, ask questions, and discover tips from both peers and RingCentral experts. For your convenience, here is the link: https://community.ringcentral.com/
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Jim L · 1 review · Experienced 2026-05-21 ·
★★★★★
Easily the most garbage customer service
Easily the most garbage C experiences I've ever seen. Agents have absolutely no idea how the system and are clearly outsourced with little training. Their systems make it certain that it takes forever to talk to someone, your request is lost, and you have to repeat it all over again until you get frustrated. The first red flag should have been the ridiculous cancellation terms on the required one-year agreement, which clearly shows they know they can ilk you for as much money as possible then just frustrate you into not cancelling. The software is garbage. The tech is garbage. Just a complete garbage experience.
Reply from RingCentral2026-05-22
Hey Jim, the Review Team would love the opportunity to continue the conversation so we can better understand your feedback and help improve your experience in any way we can. Please reference this review and email us at [email protected] with any additional information. We hope to hear more from you soon!
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Ray L · 16 reviews · Experienced 2026-05-19 ·
★★★★★
Not worth it!
I cannot tell you how many times I've had to access customer support only to get pure, unadultered crap. RC is great until you have a problem and then they won't resolve it, they won't respond to your emails or calls, and you are stuck with a broken phone system. Only after yelling and demanding to talk to someone in the executive suite (Roland) did I get a partial fix to my problem. Of course, if you look at their website, the reviews are phenomenal. Go figure that they would post excellent reviews about their own product!
Reply from RingCentral2026-05-21
We apologize for any frustration you experienced, Ray. We understand how important reliable communication is for a business. The Review Team would like to look into this matter further. Please reference this review and email us at [email protected] with your account details and any additional information. We hope to help improve your experience in any way we can!
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Colin Bradley · 1 review · Experienced 2026-05-21 ·
★★★★★
Technical support was unable to solve…
Technical support was unable to solve our business SMS issue. Little consideration was given for a week of downtime.
Reply from RingCentral2026-05-21
Hey Colin, thank you for your feedback. The Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us at [email protected] with any additional information.
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Chantel W. · 1 review · Experienced 2026-05-19 ·
★★★★★
SCAM
SCAM. Would NOT recommend.
Calls constantly drop, and there is no transparency between agents call logs. Customer service is only helpful when they want you to complete a survey.
We waited for our contract to end and contacted them a few weeks "too early" about cancelling. They told us to come back later. When we did, they suddenly claimed it was “too late” and that we were locked into another 24-month contract.
Nobody is willing to help, and instead of resolving the issue, they keep trying to sell us more services while refusing to cancel our account.
STAY AWAY!
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UPDATE: Ring responded with an email address to discuss further. I’ve tried that email, you guys open a case and then close it immediately. No thank you!!!!
Reply from RingCentral2026-05-20
Hey Chantel, the Review Team would love the opportunity to continue the conversation so we can help improve your experience however we can. Please reference this review and email us at [email protected] with any additional information. We hope to hear more from you soon!
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Greg · 1 review · Experienced 2026-05-19 ·
★★★★★
Very difficult to reach anyone to…
Very difficult to reach anyone to cancel. Really bad business, unethical. Don't join, you'll have trouble cancelling!
Reply from RingCentral2026-05-19
Thank you for your feedback, Greg. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
What is great about RC is the desktop app. It works perfectly for my job application. DO NOT GET RID OF IT! How hard, really, how hard is it to support?
Reply from RingCentral2026-05-18
Thank you for your fantastic feedback, Cheryl! The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at [email protected] to continue the conversation together. We hope to hear more from you soon!
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Donna Persico · 28 reviews · Experienced 2026-05-17 ·
★★★★★
I received an email from this bogus…
I received an email from this bogus company requesting to pull out my debit card to pay for services.
Reply from RingCentral2026-05-18
Hey Donna, the Review Team would love to continue the conversation so we can better understand your feedback and do all we can to help improve your experience. Please reference this review and email us directly at [email protected] with any additional information. Thank you!
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John · 1 review · Experienced 2026-05-12 ·
★★★★★
Worst experience ever
If I could write ZERO stars, I would have but unfortunately this is the least minimum I can do. They are an absolute rip off. the only one thing they accurately do it to take your money on time. till to date my mobile app does not work properly, my calls wont redirect properly to the app. calling their customer support is absolute wate of time as they pass around and an agent called Hannah never got back to me or resolved my issue so i had to call numerous times yet can not get to a conclusion. If you like wasting your money and time, by all means go ahead with these guys, if you value your money and time please find some other providers who are more responsible
Reply from RingCentral2026-05-12
Hey John, the Review Team would appreciate the opportunity to help investigate this matter so we can help improve your experience however we can. Please reference this review and email us directly at [email protected] with any additional information. Thank you!
Ring Central has extremely poor customer service. They are very responsive until you sign the contract with them and as soon as they receive the money, they ghost on their clients. Our business got hurt really bad because their caller ID system kept showing us as Scam, Spam and Fire for over two months to our prospective client outbound calls. They are very bad with providing recommendations on how to set things correctly in the first go. I would not recommend signing up with Ring Central.
Reply from RingCentral2026-05-11
Hi Shelja, the Review Team would love the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information. We hope to hear more from you soon!
In the meantime, here are articles that may help: https://support.ringcentral.com/article-v2/Change-Company-Caller-ID-Name-CNAM.html?brand=RingCentral&product=RingEX&language=en_US
https://support.ringcentral.com/article-v2/Outbound-Caller-ID-Overview.html?brand=RingCentral&product=RingEX&language=en_US
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Amy Dreadin · 1 review · Experienced 2026-05-10 ·
★★★★★
Wish I had seen these reviews before…
Wish I had seen these reviews before ordering the service. I wanted to make sure I added my review for anyone looking into Ring Central. Don't do it. They lied about the way the service would work and now won't let me out of the contract. I have to pay $118/month for the next 10 months for a service I'm not using. I run a real estate team and wanted a phone number I could transfer to agents who are on call in the evenings & on weekends. They set up THREE licenses when I told them I need ONE and won't allow me to cancel the other two and the phone numbers are not transferrable. They're crooks. I am using Affiliate now and they're amazing! I recommend you give them a call. They're much cheaper too!!
Reply from RingCentral2026-05-11
The Review Team would love the opportunity to learn more about your experience and better understand your feedback. Please reference this review and email us directly at [email protected] to continue the conversation together. We hope to help improve your experience in any way we can, Amy!
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John Kolb · 1 review · Experienced 2026-03-09 ·
★★★★★
The worst customer service and they charged my card after cancelling!
This company has the worst customer service, it borders on dishonesty. I canceled my account one month in advance and then cancel again a month later. I had to sit on hold and go through multiple transfers. It was like a time share scam. When I did get someone who could cancel my account, we went through this 10 minute long question answering session, and I had all the proper answers. Then suddenly mysteriously when he went to give me the confirmation number that I had to ask for, the phone started breaking up on their end. That’s insane for a company that’s supposed to provide excellent phone service. After all of that, they then charged me over $400 for an annual renewal. I didn’t even have any phone business with them at that point. I had to call and go through the whole process again and finally they agree they would close the account. Even though they found a reference to the prior cancellation, they never refunded me the renewal fee. They must be either greedy or they need the funds to stay in business.
Reply from RingCentral2026-05-11
The Review Team would appreciate the opportunity to continue the conversation so we can help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with any additional information. We hope to hear more from you soon, John!
Service while we had it was fine, but it is near to impossible to cancel. We were told we had no contract and then when we moved on, we were told we were contracted for another year. We paid a full year for two phone services. Cancelling took multiple follow ups and a ton of staff time, not worth it!
Reply from RingCentral2026-05-06
Hey Lupine, thank you for your feedback. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
