RingCentral (www.ringcentral.com) has a 1.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews. Last updated 2026-08-10.
If I could give them a zero I would. Horrible customer service. Also misrepresented the service and now that I am cancelling, the salesperson I dealt with refuses to speak to me. Do not deal with them.
Reply from RingCentral2026-05-11
Hey Jeffrey, thank you for your feedback. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
G
Gabe Pacheco · 2 reviews · Experienced 2026-05-06 ·
★★★★★
No Help
Unfortunately, Our business had to close. Ring Central was unwilling to work with us and are requiring we continue paying for 2 more years for a service we cannot use.
Reply from RingCentral2026-05-11
Hey Gabe, thank you for your feedback. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information to continue the conversation.
Horrible company policies. Scammy practises. You can add additional numbers, but when you try to remove them or replace them, they will say that you have to keep paying for them for 1 year, because you signed a contract that you never signed up for. This is totally illigal.
Reply from RingCentral2026-05-05
Thank you for your feedback, Diyor. We would like the opportunity to continue the conversation so we can help improve your experience however we can. Please reference this review and email the Review Team directly at [email protected] with additional information. We hope to hear more from you soon!
If I could give 0 stars, I would.
As a business, we signed up based on clear promises around scam protection and support. We were told they would complete the scam protection setup for us — that did not happen. Since then, our business phone numbers have been tied up in scam-related issues, creating unnecessary disruption and stress.
To avoid any issues and “set it and forget it,” I paid annually so I wouldn’t have to worry about billing or interruptions. Now that we’ve tried to cancel due to the service not being delivered, we are not able to cancel. They keep delaying, pushing back, or making it difficult instead of honoring a straightforward cancellation request.
What’s most frustrating is the lack of follow-through. The service does not match what was sold to us. Communication has been inconsistent, and accountability has been nonexistent.
To be direct: our assigned account manager, Stephanie Villanueva, has been no help whatsoever — no real guidance, no solutions, and no ownership of the problem.
This experience has cost us time, energy, and trust. Do not recommend.
Reply from RingCentral2026-05-05
Thank you again for your feedback, Rosanlly. Please reference this review and email the Review Team directly at [email protected] with additional information so we can investigate this matter further and do whatever we can to help improve your experience.
We hope to continue the conversation together soon!
R
Rayan Q · 19 reviews · Experienced 2026-05-04 ·
★★★★★
Fred is the best!!
Fred was very helpful however it was frustrating that our card payroll not taken and hence the suspension. Fred helped us in taking suspension off and also re-established the direct debit. This was wonderful!!
I would advise Ring Central to train all the staff at Fred's level so that clients are happy. 3 x star goes for Fred only not Ring Central.
Reply from RingCentral2026-05-04
Thank you for sharing your experience, Rayan! We are proud to hear that Fred provided you with excellent, effective support to get your service back online and your direct debit re-established. We would love to share your awesome feedback directly with Fred. Please reference this review and email the Review Team directly at [email protected] to continue the conversation and share more about your experience.
If I could give them 0 starts I would. This is the worst company we have ever dealt with. we had some serious issues with the service provided, leading us to have bad communication between us and our clients, they couldn't hear us, laggy communication, phone calls not even coming through. we have lost so many clients due to this. we tried to get ring central to fix the issues and they never cared about them as they never got resolved. again, we have lost over 30k due to terrible communication with our clients. We found an amazing company called Dialpad, it has been great. when we tried to cancel the contract with ring central they told us we had to pay a cancellation fee, or wait until the contract expires, seems like they only care about the money and never want to help solving issues, even cancelling our ring central was a pain and also costs us more money. DONT USE THIS COMPANY, ITS REALLY BAD!!!!
Reply from RingCentral2026-05-01
Hi Daniela, this is not the experience we wish for you to have. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. The Review Team would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with additional information. Thank you, Daniela!
L
Lee Welbanks · 1 review · Experienced 2026-04-30 ·
★★★★★
So horrible
So horrible! I wish I knew I to check this first as I would never have signed up with RingCentral. They autorenew you every two years without warning and don't allow for any changes once that happens. Predatory company and would recommend staying far away.
**Update to RingCentral reply**
I spoke to someone there and they echoed that they will alter NOTHING in my contract to allow me the flexibility to reduce the number of lines, the services used or to let me out of my contract. I have since started working with Dialpad who offers cheaper services, more value for the service and a shorter contract period.
Reply from RingCentral2026-05-01
We are sorry to hear that your experience with our renewal process has caused such frustration. We would like the opportunity to look into this matter. Please reference this review and email the Review Team at [email protected] with your account details and additional information to continue the conversation. We hope to help improve your experience in any way we can, Lee!
K
KENNETH S · 4 reviews · Experienced 2026-04-27 ·
★★★★★
Contract auto renews
I was of the understanding that my one year contract went to a month to month agreement once the contract term was up. No, there is a clause buried deeply in the contract that states that it is auto renew. Customer services shows zero sympathy. They did send an email months before renewal that went to spam with no other follow up. I am now stuck paying $400/month for a year for a product that I do not use. Run away from this company.
Reply from RingCentral2026-04-28
Hey Kenneth, we are sorry to hear about the frustration around your contract renewal. Please reference this review and email our team directly at [email protected] with your account details and additional information to continue the conversation. We hope to help improve your experience in any way we can.
Very disappointing experience with RingCentral — and I would strongly recommend others to review their bills carefully.
We discovered that additional digital lines were being added to our account without our knowledge. These “extra” lines showed up on our billing, and because payments are auto-charged to our credit card, it went unnoticed for some time.
After reviewing our statements over the past year, we found we’ve been overcharged by more than $200 per month due to 4 unauthorized additional lines. This is a serious billing concern that should never happen.
Between unreliable service and now billing issues, this has been a frustrating experience overall.
Stay away — and if you’re already a customer, audit your invoices closely.
Here is the update: 2026-04-27 1:23 PM RC Agent on behalf of Company Billing > License Deletes Deleted paid license: 4 x RingEX Licenses - Domestic Digital Line Unlimited
They deleted 4 additional lines. Ring Central has access to my account to verify that this review is legit.
Reply from RingCentral2026-04-28
Hi Gursewak, this is not the experience we strive to provide. We would love the opportunity to investigate this matter further so we can do whatever we can to help improve your experience. Please reference this review and email the Review Team directly at [email protected] with additional information. We hope to hear more from you soon.
4.27.2026 @3:56 pm
Ring Central
Spoke with a rep that I will never everrrrrr use this company for my business and I actually wanted too. He was to busy wondering why I couldn’t go into the account myself vs listen to what I was saying. Then he told me to login and gave me the wrong type of information. I figured out what to do in less than 3 minutes! We were on the phone for 30 minutes and most of that was me being on hold. I AM SICK TO DEATH of the outsourced calls with ppl who can barely speak a lick of English and do not know how to do their job. DO BETTER!! You lost a customer today due to your rep and anybody I can think of I will tell them not to use this service! YOUR REPS SUCK!!
Reply from RingCentral2026-04-28
Hey Nicole, we are sorry to hear about the frustrating experience you had. Please reference this review and reach out to us directly at [email protected] if you are willing to share the case number or any additional information. We would love the opportunity to help earn back your trust and improve your experience in any way we can. Thank you, Nicole!
Our company bought into RingCentral back in 2021. We were excited to start our business and have a phone service for our business . From year to year we would get a phone call and check on Service. Our calls were always dropping in Mid Mississippi. Well in 2025 we wanted to try their AI services . We did it online and signed up to see if we would like it . We got an email and got a call stating we were suppose to call our account specialist ( which we had no idea that one even existed ) he was quick to let me know that was on me to know who my account specialist was and he lost commission because of my mistake. I insured him I didn’t know but I did think I was the customer not him and I should matter . He said I have 1000 customers and you’re just one . I ask him to cancel the AI service right then . Which he didn’t . Couple months went by and they still wouldn’t cancel. We had to go up the ladder to get the AI canceled . With no credit applied . We decided to go with another provider all together and now they say we are under contract . We never signed a contract . They stated it was an auto renewal but we had to pay the whole year . I can see I’m not the only one who feels this way . If I could give a negative star, I would . I don’t recommend anyone using this company.
Reply from RingCentral2026-04-20
Thank you for your additional feedback; this is not the experience we wish for you to have. We would appreciate the opportunity to help improve your experience in any way we can. Please reference this review and email the Review Team directly at [email protected] with more information so we can continue the conversation together.
I am RingCentral customer for few years now , in last few years time yi time they added extra services to my account and charged me extra money , in all previous times they accepted their fault and refund the extra money they charges , but in last 6 months again they charged me $120 per month extra and when I reached out to them they remove the services and licences that it was added to my account without my consent and they not only refuse to refund the extra charge but today out of nowhere they cancelled my account and damaged by business by losing the connection between us and our customers
And no one cares and fix the issue or even give an explanation why they did that .
Poor services and customer care and they charge you extra money without you knowing .
Reply from RingCentral2026-04-16
Thank you for sharing additional feedback, Mohsen. The Review Team has been monitoring this internally; someone should reach out to you soon to continue the conversation. If you run into a hurdle, please do not hesitate to email us at [email protected] so we can continue to help improve your experience in any way we can. We appreciate your patience!
J
John · 8 reviews · Experienced 2026-04-15 ·
★★★★★
Horrible
Wow, talk about bad. Spoke to online chat, gave them my info required for a quote. 2 days later, nothing.
Get back on live chat and they had no record of me. Give them my info again and on the middle of chatting the rep disappears and never comes back.
Would never give these clowns a penny of my money.
Reply from RingCentral2026-04-15
Hey John, we are sorry to hear about this and appreciate you bringing it to our attention. If you are still open to a quote, please reference this review and email the Review Team directly at [email protected] so we can help ensure you are connected to the correct teams.
J
Jennifer McDowell · 1 review · Experienced 2026-04-14 ·
★★★★★
beware contracts! Do not sign one with them!
Refused to change services to reduce costs during initial 2 year contract and then slyly auto-renewed all overpriced services without new authorization. Bad business practices at best, but most likely scam behavior. Do not use this company!!!!
Reply from RingCentral2026-04-15
Thank you for your feedback, Jennifer. The Review Team would love the opportunity to continue the conversation together. Please reference this review and email us directly at [email protected] with additional information so we can investigate your account and help improve your experience in any way we can!
D
DOT HELP · 2 reviews · Experienced 2026-04-14 ·
★★★★★
This is got to be the worst phone…
This is got to be the worst phone company Ive ever used. If i could put a zero I would.
Reply from RingCentral2026-04-14
The Review Team would appreciate the opportunity to better understand your feedback so we can help improve your experience in any way we can. Please reference this review and email us directly at [email protected] to continue the conversation together.
If I could give negative stars to this company, I would.
An absolute shambles of a business, with abysmal customer service. Doesn't answer emails, does not action instructions, are never available, appears to have no internal system for client or ticket management. Avoid like the plague. Pick literally any other company for your VOIP services and evade the worst headache of your life. Would pay not to be a client.
Reply from RingCentral2026-04-13
We are sorry for the frustration caused, Natalie. Please reference this review and email the Review Team at [email protected] with your account details or ticket number so we can help improve your experience however we can.
G
Gregory · 4 reviews · Experienced 2026-04-11 ·
★★★★★
We've been using Ring Central for close to 20 years
We've been using Ring Central for almost 20 years and honestly do not recall a single service outage. When we have questions or need help with changes to our account their support team is great, Highly recommend.
Reply from RingCentral2026-04-13
It is an honor to see a 20-year milestone with RingCentral! Being a part of your business journey for two decades is something we do not take for granted. We are also glad to hear our Support Team has been there to help whenever you have had questions. We strive to provide that high-recommendation level of service, and hearing it from a long-term customer like you is especially meaningful. The Review Team would love the opportunity to learn more about your experience with our products and services. Please reference this review and email us directly at [email protected] to continue the conversation together.
Thank you for your continued trust and for being a loyal RingCentral customer, Gregory. Here is to many more years of clear connections!
P
Paul · 1 review · Experienced 2026-04-08 ·
★★★★★
Awful customer service
I signed up to use ringcentral for texting and it was impossible to set up. No way to cancel service online so had to call and it took over 45 minutes for them to cancel my account. Awful customer service.
Reply from RingCentral2026-04-08
Thank you for sharing your feedback, Paul. We understand that TCR can be complicated; the latest carrier registration requirements are industry-wide standards to help maintain secure communication across all networks. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding cancellation procedures. Please reference this review and email the Review Team directly at [email protected] if you would like to discuss this matter further. We would love the opportunity to help earn back your trust and business. We wish you the best on future endeavors, Paul!
B
Brandon Walter · 1 review · Experienced 2026-04-07 ·
★★★★★
Misleading guidance on SMS approval and lack of transparency on features
We chose RingCentral specifically for SMS/texting to support customer communication as a licensed independent insurance agency, and we made that use case clear before signing the contract. At no point during the sales process were we told there could be issues with 10DLC approval based on our business model.
After onboarding, we were then told by multiple representatives across different departments that our business was categorically disallowed from being approved for 10DLC and that there was no path forward. After going back and forth with support and getting nowhere, we made changes ourselves and were able to get approved without any help from RingCentral, directly contradicting what we had been told.
Once we finally got approved, we then found out that the functionality we actually needed — a shared SMS inbox for our team — requires an additional paid add-on per user, which was not clearly explained during the sales process.
On top of that, support has been inconsistent. We’ve had to follow up multiple times to get responses, and when we tried to escalate the issue, one rep sent a scheduling link that didn’t work and another had availability three weeks out. Follow-up emails went unanswered.
Overall, the experience has been frustrating. We were given incorrect guidance, key details were not disclosed upfront, and we ended up spending significant time resolving issues ourselves.
Reply from RingCentral2026-04-07
Thank you for this candid and detailed feedback, Brandon. We are impressed that you were able to navigate the approval process independently, but you should not have had to do so without support. We would love to continue the conversation and help internally escalate any remaining cases. Please reference this review and reach out to our Review Team directly at [email protected] with additional information. We are committed to helping improve your experience in any way we can!
D
David · 3 reviews · Experienced 2026-04-06 ·
★★★★★
Horrible experience
Horrible experience. Phone number got lost within their own system. Use a different service. Don't make the same mistake we did.
Reply from RingCentral2026-04-06
Thank you for your feedback, David. The Review Team would like the opportunity to continue the conversation and help improve your experience in any way we can. Please reference this review and email us directly at [email protected] with more information.
