RingCentral (www.ringcentral.com) has a 1.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 81% of reviews are 1 star, a relatively high share; The business has replied to 99% of negative reviews. Last updated 2026-08-10.
What people say
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rbc · 1 review · Experienced 2026-04-06 ·
★★★★★
***IMPORTANT*** - READ THE FINE PRINT CAREFULLY
We've been using them for over a year now, and although the service overall is decent, if you call and request a change to reduce services you can only do so at the time of your annual 'contract' renewal. We were not notified our term was renewing (it auto renews apparently), nor were we told we can't make any changes (except adding services) at any time other than our renewal date. So now we're stuck for another 11 months paying for a bunch of services we no longer need. Its all in the fine print the customer service rep told me, and said they would be happy to point out where it says it. Would have been nice if they did the same when I signed the contract. SO if you do sign up with them I'd suggest getting LESS of what you need to start because its easier to ADD stuff later, and impossible to remove it!
Reply from RingCentral2026-04-07
Thank you for your feedback. Upon signing up for our service, RingCentral provides clear information regarding the terms surrounding these procedures. We would like to help improve your experience in any way we can. Please email our dedicated Review Team at [email protected] with your account details and reference this review to continue the conversation together.
F
Faithful Servants Care · 1 review · Experienced 2026-04-03 ·
★★★★★
I have been a business customer of…
I have been a business customer of RingCentral for over 10 years and recently none of my business texts are going through. We are literally a service business and do zero texting for marketing.
They are reporting them all as spam. And none of my texts are going through to my employees or clients. I highly recommend you do not use this company ever. I will be leaving as soon as I can.
Reply from RingCentral2026-04-06
Thank you for being a longtime RingCentral customer. We understand that as a service business, your texts are not for marketing, they are your livelihood. However, rules are being enforced by the FCC requiring registration with The Campaign Registry (TCR); this may be why carriers are automatically flagging your outbound messages as spam. Please reference this review and email the Review Team directly at [email protected] with more information so we can help connect you with a TCR expert. We hope to help improve your experience in any way we can!
T
Thomas · 5 reviews · Experienced 2026-03-09 ·
★★★★★
Ringcentral is in a comfortable…
Ringcentral is in a comfortable situation, no urgency, laid back as a phone job can get. I am on my 3rd attempt to get my phone unprovisioned, but there is nobody to take my call. The Spectrum business agent is trying to find someone, 10 min now, still nothing but a lousy song.
Reply from RingCentral2026-03-10
Hey Thomas, thank you for your feedback! The Review Team would love the opportunity to continue the conversation and learn more about your experience and how we can help improve it. Please reference this review and email us directly at [email protected] with more information.
The worst customer service!
Our account manager began helping us with an issue and disappeared. Now for an month no replies to emails, doesn't answer our calls or ring back. Impossible to resolve our issue!
Tried to make complaint about our account manager to her manager, who also has not replied to any emails or calls! This company is a joke, they really don't care about their customers.
Reply from RingCentral2026-03-04
Hey Craig, the Review Team would love the opportunity to help ensure the correct teams are connected and engaged. Please reference this review and email us directly at [email protected] with more information so we can help improve your experience however we can.
We hope to hear more from you soon. Thank you!
