Aircall is the collaborative, AI-powered platform for customer conversations. Trusted by more than 22,000 companies worldwide, Aircall brings together intelligent voice agents, automated workflows, adaptive real-time coaching, and 250+ native integrations to help teams work smarter and perform at scale. Start a risk-free trial and see Aircall in action. Free TrialFeaturesIntegrations
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Is Aircall legit?
Aircall (aircall.io) has a 2.1 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Business Services and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 82% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers generally find the communication platform easy to navigate and highly effective for handling professional calls smoothly every single day. Many people genuinely appreciate the quick onboarding process and helpful assistance provided by responsive staff members when getting started.
However, some customers also noted frustrating experiences regarding unresponsive support teams and rigid annual subscription billing terms. A few other people also felt that the user interface can feel rather clunky, cluttered, and increasingly difficult to navigate following recent updates. Reviewers occasionally mentioned unexpected technical disconnects and severe difficulties when attempting to cancel plans or adjust licenses.
Auto-generated from all reviews of this business. For reference only.
Very Disappointing Experience – Unresponsive After Initial Meeting
We had a Zoom meeting with Mark, during which we answered all his questions and he confirmed he would send over a quote. Since then, we've followed up multiple times via email and have received no response at all. This kind of lack of communication and accountability is not a good way to start a business relationship. If this is how they treat potential clients, I can only imagine how they handle actual projects. Very disappointing — I wouldn’t recommend wasting your time.
Reply from Aircall2025-05-28
Hi Salah, and thank you for sharing this review with us. I'm truly sorry to hear about your experience and understand how frustrating it must be to feel left without a response. This is not the level of communication or reliability we strive to deliver, and I deeply regret that the team fell short in your case.
Aircall values every potential client and we’re committed to learning from this situation. I will be sharing this feedback with the team to improve our processes so things like this don’t happen in the future. Thank you again for bringing this to my attention, and I hope to have the chance to rebuild your trust in us. ^FR
Dear Team at Miracle,
I wanted to take a moment to express my gratitude for the support I received. While I initially faced some challenges in getting in touch, I must say that Vera truly stood out. She is incredibly knowledgeable, kind, and caring, and her positive demeanor makes every conversation a delight.
Thank you, Vera, for your outstanding assistance, and for your support as well. I truly appreciate it.
Looking forward to staying connected!
Warm regards
A great addition to our business! Bringing Aircall into our call centre has been fantastic. It really does everything we need it to do and it's really reliable. We can stay in contact with our customers easier than ever and being able to link it to our mobile phones has been a game changer. I have even recommended it to other businesses to improve their internal processes. The team are always on hand if we have any questions.
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