Nextiva (nextiva.com) has a 4.0 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-12.
First two supporters refused to help me, because they could not find me as an admin.
But then I was connected to Andri in Kiev !!, and he helped me set up all of it. Explained the steps, I set up all 6 users, he added the phones with MAC addresses and explained the porting of our numbers. A REALLY GOOD supporter, Thanks Andri !! Glory to Ukraine.
Reply from Nextiva2026-08-06
Hi Alfred,
Thank you for taking the time to leave a review!
We're glad Andri was able to get everything set up for you and guide you through the process. It's great to hear he took the time to explain everything and helped get your users, phones, and number porting configured successfully.
Thank you for choosing Nextiva. We truly appreciate your support!
Keith @ Nextiva
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Margaret Floyd · 2 reviews · Experienced 2026-01-06 ·
★★★★★
Great pricing value
Honestly, Nextiva gives you way more bang for your buck compared to other business phone services we looked at. We were paying way too much with our old provider, but switching over slashed our monthly bill without sacrificing quality or features. The pricing tiers are super fair and transparent—no hidden fees catching us off guard. Definitely worth every penny.
Reply from Nextiva2026-08-05
Hi Margaret,
Thank you for taking the time to leave such a great review!
We're thrilled to hear Nextiva has been able to provide the value you were looking for. It's great to know you've been able to lower your monthly costs while still getting the features and reliability your business needs.
Thank you for choosing Nextiva. We truly appreciate your support!
Keith @ Nextiva
The service works, but their recent shift to AI customer service sours the entire experience. I have several months with Nextiva and have yet to get my call system working 100%. The initial setup is all through the phone, no rep to help, and if you have any issues afterwards, you have to figure it out with the AI and web articles. Whenever I can get through to a real person, they do a good job of resolving issues, but good luck in any type of outage or emergency. I do not recommend relying solely on the automated customer service experience.
Reply from Nextiva2026-08-05
Hi Elliott,
Thank you for taking the time to share your feedback.
I'd appreciate the opportunity to better understand your experience and see how we can help. If you're willing, please reach out to me directly at [email protected], and I'd be happy to work with you.
Thank you,
I rarelyAlmost One Year Later, My Business Phone Service Still Doesn't Work leave negative reviews
I rarely leave negative reviews, but my experience with Nextiva has been extremely disappointing.
I have been a customer for nearly one year, and my business communication services have never been fully operational. After months of support requests, I finally resolved the voice service, but my SMS service has remained unavailable for more than a week despite multiple promises of resolution.
My business depends on phone calls and SMS to communicate with customers. This ongoing issue has caused missed appointments, lost business opportunities, and financial losses.
The situation became even more serious because, due to the incomplete porting process, I was unable to keep my business phone number registered with Zelle, which has also affected my ability to receive customer payments.
I have opened multiple support cases and received several different timelines (24 hours, 48 hours, and 3–5 business days), yet the problem remains unresolved.
I expected much better service from a business communications provider. I hope Nextiva takes responsibility for this situation and provides a permanent solution for its business customers.
Reply from Nextiva2026-08-05
Hi Tiago,
Thank you for taking the time to share your feedback.
I was able to locate your account and have reviewed your concerns. Our team is actively working on the remaining issues, and we're committed to seeing this through until everything has been fully addressed.
I appreciate you bringing this to our attention and the opportunity to work with you. If you have any questions or need anything further, please feel free to reach out to me directly at [email protected].
Thank you,
Keith @ Nextiva
Nextiva’s customer service is hands down the best I’ve experienced with a communications provider. The support staff are polite, patient, and knowledgeable. The mobile and desktop apps allow our team to handle client calls and texts anywhere without missing a beat. Super reliable service!
Reply from Nextiva2026-08-05
Hi Sherley,
Thank you for taking the time to leave such a wonderful review!
We're thrilled to hear you've had such a positive experience with our team. It's great to know our customer service, knowledgeable support staff, and mobile and desktop apps have helped your team stay connected and support your clients wherever they are.
Thank you for choosing Nextiva. We truly appreciate your support!
Keith @ Nextiva
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Adeyemi A · 1 review · Experienced 2025-10-08 ·
★★★★★
Nice UI
Nextiva’s desktop and mobile apps are fantastically designed. The user interface is well-organized, making it easy to manage call routing, check messages, and access contacts on the fly. Being able to jump between my computer and smartphone seamlessly while keeping the exact same layout and experience has made working remotely so much simpler.
Reply from Nextiva2026-08-05
Hi Adeyemi,
Thank you for taking the time to leave such a great review!
We're thrilled to hear you're enjoying both our desktop and mobile apps. It's great to know the consistent experience across devices has made it easier for you to stay connected and manage your business while working remotely.
Thank you for choosing Nextiva. We truly appreciate your support!
Keith @ Nextiva
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Scott Mccall · 1 review · Experienced 2026-08-03 ·
★★★★★
They didn't inform me about the…verification being done after the payment which could also be rejected.
They didn't inform me about the verification being done after I have made the payment. Now once I have made the payment and I am trying onboard with the phone system, their team is telling me my account has been deactivated and my refund will be processed within 5-7 business days.
So the conclusion here is that Nextiva doesn't share the information until you have confirmed the payment. Now they would like to keep my money with them for 7 business days.
While the process should've been verification first and then payment processing but they would like to grab your money first and then reject your application.
Shittiest services ever provided by the so called Nextiva Shithole company.
Reply from Nextiva2026-08-04
Hi Scott,
Thank you for taking the time to share your feedback.
I wasn't able to locate your account based on the information provided in your review, so I'd like to learn more about what happened. If you're willing, please email me directly at [email protected] with your business name or the email address associated with your account.
I'd appreciate the opportunity to talk with you directly, better understand what happened, and review your experience with our team.
Thank you,
Keith @ Nextiva
The phone technician was incredibly patient and amazing. They patiently built the foundation of our new system and walked me through all the configuration steps, answering all my questions along the way.
Reply from Nextiva2026-08-04
Hi Tyler,
Thank you for taking the time to leave a review!
We're thrilled to hear you had such a great experience. It's wonderful to know our team was patient, answered your questions, and helped make the setup process as smooth as possible.
Thank you for choosing Nextiva. We truly appreciate your support!
Keith @ Nextiva
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Beauty · 4 reviews · Experienced 2026-05-11 ·
★★★★★
Over priced there is way better out…
Over priced there is way better out there.
Reply from Nextiva2026-08-04
Hi,
Thank you for taking the time to share your feedback.
I wasn't able to locate your account based on the information provided in your review. I'd appreciate the opportunity to better understand your experience.
If you're willing, please reach out to me directly at [email protected] with your business name or the email address associated with your account, and I'll be happy to look into it.
Thank you,
Keith @ Nextiva
Excellent company, professional employees made my experience extremely easy! They are a huge blessing!❤️
Reply from Nextiva2026-08-04
Hi Bridget,
Thank you for taking the time to leave a review!
We're so glad to hear you had a great experience with our team. We truly appreciate your kind words.
Thank you for choosing Nextiva. We appreciate your support!
Keith @ Nextiva
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C. Monnette · 1 review · Experienced 2026-08-03 ·
★★★★★
811 call center
We are a very different type of call center as we do not sell anything merely transfer information. Our team at Nextiva has been quick to learn the industry, our needs and our special circumstances. We were looking for a one stop shop instead of trying to piece things together from different vendors. So far - I think we have succeeded with Nextiva and our team. They are quick to provide solutions when we encounter a blip and customer service is there when we need them. The transfer was easy for our agents and we did not have many issues other than an issue in our firewall which was resolved.
Reply from Nextiva2026-08-03
Hi C. Monnette,
Thank you for taking the time to share your experience!
We're thrilled to hear our team has taken the time to understand your unique operation and that Nextiva has been able to provide the one-stop solution you were looking for. It's also great to know the transition went smoothly for your agents and that our team was able to quickly resolve the firewall issue.
Thank you for trusting Nextiva with your business. We appreciate your partnership and look forward to continuing to support your team.
Keith @ Nextiva
Customer service is non existent. Product is very hard to set up. Little help available. App does not work. Cannot get voicemails anywhere except email. Would not recommend.
Reply from Nextiva2026-08-03
Hi Kevin,
Thank you for your feedback. I'm sorry to hear your experience hasn't met your expectations.
If you're willing, please reach out to me at [email protected]. I'd be happy to have our team review your concerns and see how we can help.
Thank you,
Keith @ Nextiva
Great customer service, small wait time but they were speedy with my billing requests.
Reply from Nextiva2026-08-03
Hi Nathanael,
Thank you for taking the time to leave a review!
I'm glad to hear our team was able to help with your billing request and get everything taken care of quickly. We appreciate your feedback and thank you for choosing Nextiva!
Keith @ Nextiva
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Ann Victor · 2 reviews · Experienced 2026-07-30 ·
★★★★★
Nextiva Texting Doesn't Work
Not only did it take nearly 2 months to get my 10DLC approved...I then find out I have to copy and paste each template for the response, so there is no automation, no nothing...what a joke and waste of my money and my time. Now I have to reconsider my whole phone/texting plan because this doesn't work.
I will respond back to you. I guarantee you I have a real account and have spoken many times with your tech people. The whole reason I selected Nextvia was to be able to call and text the same number. Technically, you can do both, but then I have to manually respond with 10DLC compliant message, so How is that fair? How is that right? To me, that is a bad product and false advertising.
I sent you an email and it bounced. Apparently, you just did a standard response and have no interest in hearing complaints.
Reply from Nextiva2026-08-03
Hi Ann,
Thank you for taking the time to share your feedback.
I wasn't able to locate your account based on the information provided in your review, but I'd appreciate the opportunity to better understand your experience.
If you're willing, please reach out to me directly at [email protected] with your business name or the email address associated with your account, and I'll be happy to review your concerns with you.
Thank you,
Keith @ Nextiva
mario was clear and helpful and a pleasure to work with!
Reply from Nextiva2026-07-31
Hi Andrea,
Thank you for taking the time to leave a review.
I'm so glad to hear Mario was clear, helpful, and a pleasure to work with. I'll be sure to share your kind words with him and the rest of our team.
Thank you for choosing Nextiva. We appreciate your support!
Keith @ Nextiva
your porting department is unreachable. Can't reach anyone in service department. Sales rep doesn't answer calls. I want to be refunded and cancel my account. I need to move on to another company that wants my business.
In response to your replies:
I resolved the issue by cancelling my account and getting refunded eventually. I have moved on to one of your competitors.
Reply from Nextiva2026-07-31
Hi A. Burton,
Thank you for bringing your concerns to our attention.
I'm glad our team was able to connect with you and work through the issues you were experiencing. We appreciate the opportunity to address your concerns and are pleased we were able to reach a resolution.
If you ever need anything in the future, please don't hesitate to reach out to me directly at [email protected].
Thank you,
Keith @ Nextiva
Hi Irfan,
Thank you for taking the time to share your experience! We're thrilled to hear that your sign-up and onboarding experience was top notch.
We know how important it is to get off to a great start, and it's wonderful to hear that our team delivered. Thank you for trusting Nextiva with your business, and we look forward to supporting you for years to come.
Best,
Keith @ Nextiva
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Charles, MD · 1 review · Experienced 2026-07-27 ·
★★★★★
Nextiva does what they say it will do
Nextiva does what they say it will do, which is pretty awesome. Costs us a lot less than landline phones did, and app on cell phones allows calling patients with office's phone number rather than revealing personal phone number.
Reply from Nextiva2026-07-28
Thank you for taking the time to leave a review.
I'm glad to hear Nextiva has delivered on what you expected while helping reduce costs for your practice. It's also great to know the mobile app allows your team to call patients using your office number while keeping personal numbers private.
Thank you for choosing Nextiva. We appreciate your support.
Keith @ Nextiva
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Anna · 1 review · Experienced 2026-07-10 ·
★★★★★
Reliable and Easy-to-Use Communication Platform
We've had a great experience with Nextiva. The platform has been reliable, easy to use, and has helped streamline communication for our team. Customer support has also been responsive and helpful whenever we've needed assistance. Overall, a solid solution for business communications.
Reply from Nextiva2026-07-27
Anna, thank you for your kind review. We are so happy to be supporting your business. - Alex @ Nextiva
