My technicial was wonderful!
Your technician was wonderful, knowledgeable and personable. Thank you for hiring people instead of AI. I enjoyed my session. She was able to get my account needs taken care of quickly and efficiently. I am all smiles!
About Nextiva
Data updated- Website
- nextiva.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 197 reviews
- Replies to negative
- 95% (41/43)
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Is Nextiva legit?
Nextiva (nextiva.com) has a 4.0 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-12.
What people say
Excellent
The service was phenomenal and very easy to use. I love everything they have to offer
Bad Service, Bad Communication
Genuinely one of the most infuriating experiences in my life. I get a call from my boss late evening saying our phone system is down. Come to find out after waiting almost two hours on hold that our number has been flagged and suspended for potential fraud. I'm not against stopping suspected fraud but no notifications prior to completely shutting down my phone service for our organization is unacceptable. From there, myself and multiple members of our team, who are all admins, reached out via phone and text chat to try and get a resolution. This was met with nearly an hour of waiting on hold on the phone and over 24 hours delay in a response from the email portal. To say this was infuriating was a monumental understatement. We lost our phones over the weekend and didn't get them back until late on a Tuesday. They were of nearly no help throughout this process. Being told things like "the team that handles that isn't in right now and this can take up to 24 hours" and "we'll have to see if we can get someone to reach out to you to resolve this" are not things you want to hear when trying to get a phone server running again. When they finally got us our trunking information, our service still isn't fully up to par because now they're stripping all our outbound CID information and replacing it with their number which is causing confusion amongst our clients. We are switching off of Nextiva completely. I was content leaving this as it was and moving on, but getting an email from someone at the company trying to pay me for a good review with a $25 Amazon gift card and pleading to not post a negative review here simply pushed me over the edge that I had to post here. I would also take many of these reviews with a grain of salt since I know I was offered incentive to write good reviews and I will be reporting this if I can.
Issue was not addressed and contract…
Issue was not addressed and contract was ignored in response.
Customer Service was professional and…
Customer Service was professional and polite. Solved my problem quickly.
Use a different VOIP provider
The dropped calls, particularly for mobile users was way to frequent for the cost. It worked about 60% of the time. When I went to cancel it was difficult and their termination fees are basically all the costs of the contract..... terrible business partners. I would advise anyone who asked to use a different VOIP service.
Reply from Nextiva2026-05-14
Thanks for your feedback. We’re sorry for the experience and the issues you ran into with call reliability. We’ve requested additional information so we can review this further and follow up directly. -Mackenzie @ Nextiva
Nextiva is good, but could be great
Nextiva is leagues beyond our previous phone system, but continues to have issues with dropped calls, unclear trees, and bad connections.
Nextiva is great
Customer service was very helpful
Amazing service
The person who helped me is my hero. Made my day.
When your day gets sunshine
When you’re having a bad day and the person in front of you has the answers to your problem is a blessing!! Honestly the service i received has brightened my day! We don’t thank you guys enough!
Nextiva is an easy to use platform
Nextiva is an easy to use platform. Support could use some work as we have called and they cant find our ticket.
We had a quick and fast learning…
We had a quick and fast learning experience and getting everything going with a very knowledgeable tech.
Mario was a fabulous trainer
Mario was a fabulous trainer - very patient with my myriad of questions. He explained the details with perfect clarity and walked me through the issues I was encountering.
Great support
Ivan was terrific.
Great Customer Service
They are great to work with and there customer support is always quick to help me with my questions.
Amazing customer service
Amazing customer service. Hands down the best company.
Very Helpful
I have had to call them several times the last 2 weeks as tax season has come to an end and we don't need as many active extensions until next tax season. They have been very helpful and have helped solve all our problems. They were very nice also