Nextiva

Representative helped me quickly and…

Representative helped me quickly and professionally

Andrii was great and very informative

Andrii was great and very informative. He helped me tremendously and would recommend him highly to anyone. Thanks Andrii

Friendly, helpful & thorough

10/10

Great experience from purchasing to setting up the phones!

I have been using Nextiva calling…

I have been using Nextiva calling services since 2024. Previously, I was using RingCentral, but I switched to Nextiva based on a friend’s recommendation and it has been a great experience so far. The call quality is excellent, the platform is user-friendly, and the overall reliability has been impressive for our business communication needs. Their customer support is also responsive and helpful whenever needed. Glad I made the switch. Highly recommended for businesses looking for a professional VoIP calling solution.

I would give negative stars if i could

I would give negative stars if i could. Customer service at this company is HORRIBLE. You will never get a live person on the phone and if you do they will transfer you and transfer you and transfer you. Complete Joke!

Excellent Customer Service

I appreciate Max as the sales agent and Andrii as the setup support. Both were friendly, professional, patient, and extremely helpful. So far I have found Nextiva's customer support to be better than many I have encountered. I hope to continue receiving this high quality care.

Nextiva has great customer service

Nextiva has great customer service. The app was very helpful when I had to be on the go.

the system works well and is easy to use

We use Nextiva as a source for on-the-run management

We use Nextiva as a source for communication inside and outside of the office. It works pretty smoothly to combine all telecommunication of your business and personal lines. The app acts as mobile office line so you'll never miss a call when you're gone. As property managers, we sporadically leave the office to travel to our properties, so it's reassuring knowing we won't miss an important call or seem to be neglecting people who call the office during normal business hours. It also discourages having to give out your personal line or have a second phone. I like the feature of having voicemail transcriptions and listed recordings for quick, easy access. The settings make it pretty easy to control notifications and calls. Texting is also available as an add-on feature. Overall, this a convenient product for business in management, customer service, brokering, etc.

The support technician Ivan Demyda was…

The support technician Ivan Demyda was superb and fully engaged. The other party working with us from Storable was equally impressed. We migrated numbers to a new entity and then created forwarding trees for a cuatomer service portal. Everything from Nextiva's side went perfectly.

I appreciated our experience with Ivan

I appreciated our experience with Ivan. He was direct, clear and provided all the necessary information we needed to get set up.

I registered for SMS

I registered for SMS on 2/28/26 and waited. I was contacted and told to do certain things to my Facebook page. Most were already done and I completed the request and waiting. I was contacted again and told to do things to my Facebook page but these were already done. I contacted support & pointed this out. They said they would be in touch. I was contacted again and told to do the same things to my Facebook page that were already done. I pointed this out and they confirmed and said they would be in touch. I received a notification that SMS was approved. I tried to use it but it didn't work. I contacted support and they changed some things and said wait 45 minutes and it should work. The next day it still didn't work. I contacted support and after review they said they needed to submit request for this phone number and wait 7 to 10 business days. I asked if another would work in 45 minutes. They said yes and changed to that number. I found out at this time that not all 5 of my phone numbers could use SMS at the same time. That only one number could be used for SMS at a time. I explained that I was sold the account with the understanding that all 5 of my phone numbers could use SMS at the same time. Then the next day I tried to use SMS but it didn't work. I contacted support (each time I spent time with the AI agent and frustrated, would give up, ask for a live agent and be on hold for some time. Now I ask for a live agent right away and wait on hold each time) They told me they would escalate the issue and have someone contact me. I told them I rarely pick up phone calls so to text me first. It was days before I received an email saying the it was ready. I tried to use SMS but it didn't work and I contacted support. Today is 4/17/26 and I am still trying to get it working. They just told me they will make changes and it should be ready in 2 hours.

Nextiva has excellent customer service…

Nextiva has excellent customer service and a user-friendly phone app that makes business operations much easier. Instead of listening to voicemails and writing down numbers, the app provides readable voicemail transcripts, which saves a lot of time. I’ve been with them for 9 years and wouldn’t consider switching.

The app is great for business owners

The app is great for business owners or employees who regularly communicate with clients but do not want to give out their personal number. It allows calls made from your personal phone to appear as though they are coming directly from the office line. Truly life changing for maintaining professionalism and privacy.

Phone service that feels fairly easy use

Phone service that feels fairly easy to use. Does what it's supposed to do. Technical support seems easy to work with and fairly quick to resolve issues. Downside is some features are not included in the standard subscription and are not clearly marked as not available. Example being visual call flows. It will allow you to create call flows, but gives a vague error message upon implementation that technical support noted as not having access to at our subscription level.

Quick service

Quick service, rep called back when we were disconnected

The entire onboarding was terrific

The entire onboarding was terrific! All questions answered and were now looking forward to our new system with all the updated features. Would recommend 100%

We have been a trusted Nextiva partner…

We have been a trusted Nextiva partner for many years and have consistently had positive experiences with their customer service and support team. When we were searching for a reliable and scalable VoIP phone system, Nextiva delivered exactly what we needed. Their platform provided the flexibility, reliability, and features necessary to support both our business and our clients’ communication needs. Because of our success with the solution, we confidently began recommending and offering Nextiva services to our clients as part of our technology solutions portfolio. Their commitment to customer satisfaction and dependable support has made them a valuable long-term partner for our business.

Nextiva - a Great Solution for Any Office

Nextiva is a great solution for your VoIP needs whether your office is small or large. Their ease of use through their administrator platform makes adding new employees, switching devices, and setting up new call flows depending on demand, effortless. Their mobile app is great for anybody on the go or working from home and their call monitoring option make it a great solution for quality assurance needs.