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Nextiva

197 条评价

4.0197 条评价
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关于 Nextiva

数据更新
网站
nextiva.com
分类
电子与科技
所在地
United States
状态
待认证
近 12 个月
197 条评价
差评回复率
95%(41/43 条)
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Nextiva靠谱吗?

Nextiva(nextiva.com)在 OK.one 的综合评分为 4.0 分(满分 5 分),基于本站收录的 197 条用户评价,属于电子与科技分类,口碑良好。76% 的评价为 4 星及以上,19% 为 1 星;商家回复了 95% 的差评。数据最后更新于 2026-08-12。

用户怎么说

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Alfred Joos Aspen HiTech · 写过 1 条评价 · 已认证 · 体验于 2026-08-05 ·

前两名支持者拒绝提供帮助……

前两个支持者拒绝帮助我,因为他们找不到我作为管理员。 但后来我联系到了基辅的安德里!!,他帮助我设置了所有这些。解释了步骤,我设置了所有 6 个用户,他添加了带有 MAC 地址的电话,并解释了我们号码的移植。一个非常好的支持者,谢谢安德里!荣耀属于乌克兰。

Nextiva 回复2026-08-06

Hi Alfred, Thank you for taking the time to leave a review! We're glad Andri was able to get everything set up for you and guide you through the process. It's great to hear he took the time to explain everything and helped get your users, phones, and number porting configured successfully. Thank you for choosing Nextiva. We truly appreciate your support! Keith @ Nextiva

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Margaret Floyd · 写过 2 条评价 · 体验于 2026-01-06 ·

极具定价价值

老实说,与我们研究过的其他商务电话服务相比,Nextiva 为您带来更多实惠。我们向原来的提供商支付了太多费用,但切换后削减了我们每月的账单,而没有牺牲质量或功能。定价等级非常公平和透明——没有让我们措手不及的隐藏费用。绝对值得每一分钱。

Nextiva 回复2026-08-05

Hi Margaret, Thank you for taking the time to leave such a great review! We're thrilled to hear Nextiva has been able to provide the value you were looking for. It's great to know you've been able to lower your monthly costs while still getting the features and reliability your business needs. Thank you for choosing Nextiva. We truly appreciate your support! Keith @ Nextiva

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elliott martinez · 写过 2 条评价 · 体验于 2026-07-01 ·

通讯公司的沟通不良..

该服务有效,但他们最近转向人工智能客户服务,破坏了整个体验。我在 Nextiva 工作了几个月,但尚未让我的呼叫系统 100% 正常运行。最初的设置都是通过电话进行的,没有代表提供帮助,如果之后有任何问题,你必须通过人工智能和网络文章来解决。每当我能联系到真人时,他们都能很好地解决问题,但祝你在任何类型的中断或紧急情况下好运。我不建议仅仅依赖自动化客户服务体验。

Nextiva 回复2026-08-05

Hi Elliott, Thank you for taking the time to share your feedback. I'd appreciate the opportunity to better understand your experience and see how we can help. If you're willing, please reach out to me directly at [email protected], and I'd be happy to work with you. Thank you,

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Tiago Oliveira · 写过 1 条评价 · 体验于 2025-10-01 ·

我很少在近一年后,我的商务电话服务仍然无法使用时留下负面评论

我很少留下负面评论,但我对 Nextiva 的体验非常令人失望。 我成为客户已经快一年了,我的商务通信服务从未完全投入运行。经过几个月的支持请求,我终于解决了语音服务,但尽管多次承诺解决,我的短信服务仍然无法使用一个多星期。 我的业务依靠电话和短信与客户沟通。这一持续存在的问题导致了错过预约、失去商机和财务损失。 情况变得更加严重,因为由于移植过程不完整,我无法在Zelle注册我的公司电话号码,这也影响了我接收客户付款的能力。 我已打开多个支持案例并收到多个不同的时间表(24 小时、48 小时和 3-5 个工作日),但问题仍未解决。 我期望商业通信提供商提供更好的服务。我希望 Nextiva 能够对这种情况负责,并为其商业客户提供永久的解决方案。

Nextiva 回复2026-08-05

Hi Tiago, Thank you for taking the time to share your feedback. I was able to locate your account and have reviewed your concerns. Our team is actively working on the remaining issues, and we're committed to seeing this through until everything has been fully addressed. I appreciate you bringing this to our attention and the opportunity to work with you. If you have any questions or need anything further, please feel free to reach out to me directly at [email protected]. Thank you, Keith @ Nextiva

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Sherley Conway · 写过 2 条评价 · 体验于 2026-02-02 ·

一流的客户服务

Nextiva 的客户服务无疑是我在通信提供商那里体验过的最好的。支持人员彬彬有礼、耐心且知识渊博。移动和桌面应用程序使我们的团队能够随时随地处理客户电话和短信,而不会错过任何一个环节。超级可靠的服务!

Nextiva 回复2026-08-05

Hi Sherley, Thank you for taking the time to leave such a wonderful review! We're thrilled to hear you've had such a positive experience with our team. It's great to know our customer service, knowledgeable support staff, and mobile and desktop apps have helped your team stay connected and support your clients wherever they are. Thank you for choosing Nextiva. We truly appreciate your support! Keith @ Nextiva

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Adeyemi A · 写过 1 条评价 · 体验于 2025-10-08 ·

漂亮的用户界面

Nextiva 的桌面和移动应用程序设计精美。用户界面组织良好,可以轻松管理呼叫路由、检查消息和即时访问联系人。能够在计算机和智能手机之间无缝切换,同时保持完全相同的布局和体验,使远程工作变得更加简单。

Nextiva 回复2026-08-05

Hi Adeyemi, Thank you for taking the time to leave such a great review! We're thrilled to hear you're enjoying both our desktop and mobile apps. It's great to know the consistent experience across devices has made it easier for you to stay connected and manage your business while working remotely. Thank you for choosing Nextiva. We truly appreciate your support! Keith @ Nextiva

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Scott Mccall · 写过 1 条评价 · 体验于 2026-08-03 ·

他们没有通知我付款后正在进行的验证,这也可能被拒绝。

我付款后他们没有通知我有关验证的信息。现在,当我付款并尝试使用电话系统登机时,他们的团队告诉我我的帐户已被停用,我的退款将在 5-7 个工作日内处理。 因此,这里的结论是,在您确认付款之前,Nextiva 不会共享信息。现在他们想将我的钱保留 7 个工作日。 虽然这个过程应该先验证,然后付款处理,但他们想先拿走你的钱,然后拒绝你的申请。 所谓的 Nextiva Shithole 公司提供了有史以来最糟糕的服务。

Nextiva 回复2026-08-04

Hi Scott, Thank you for taking the time to share your feedback. I wasn't able to locate your account based on the information provided in your review, so I'd like to learn more about what happened. If you're willing, please email me directly at [email protected] with your business name or the email address associated with your account. I'd appreciate the opportunity to talk with you directly, better understand what happened, and review your experience with our team. Thank you, Keith @ Nextiva

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Tyler Hammer · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·

电话技术人员太不可思议了……

电话技术人员非常耐心且令人惊叹。他们耐心地为我们的新系统奠定了基础,并引导我完成了所有配置步骤,并一路回答了我的所有问题。

Nextiva 回复2026-08-04

Hi Tyler, Thank you for taking the time to leave a review! We're thrilled to hear you had such a great experience. It's wonderful to know our team was patient, answered your questions, and helped make the setup process as smooth as possible. Thank you for choosing Nextiva. We truly appreciate your support! Keith @ Nextiva

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Beauty · 写过 4 条评价 · 体验于 2026-05-11 ·

价格过高,还有更好的选择……

价格过高,那里有更好的方法。

Nextiva 回复2026-08-04

Hi, Thank you for taking the time to share your feedback. I wasn't able to locate your account based on the information provided in your review. I'd appreciate the opportunity to better understand your experience. If you're willing, please reach out to me directly at [email protected] with your business name or the email address associated with your account, and I'll be happy to look into it. Thank you, Keith @ Nextiva

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Bridget Desiderio · 写过 3 条评价 · 体验于 2026-07-27 ·

优秀企业

优秀的公司,专业的员工让我的经历变得非常轻松!他们是一个巨大的祝福!❤️

Nextiva 回复2026-08-04

Hi Bridget, Thank you for taking the time to leave a review! We're so glad to hear you had a great experience with our team. We truly appreciate your kind words. Thank you for choosing Nextiva. We appreciate your support! Keith @ Nextiva

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C. Monnette · 写过 1 条评价 · 体验于 2026-08-03 ·

811呼叫中心

我们是一种非常不同类型的呼叫中心,因为我们不出售任何东西,而只是传输信息。 我们 Nextiva 的团队很快就了解了这个行业、我们的需求和我们的特殊情况。 我们正在寻找一站式服务,而不是试图将不同供应商的产品拼凑在一起。 到目前为止,我认为 Nextiva 和我们的团队已经取得了成功。 当我们遇到问题时,他们会迅速提供解决方案,并且当我们需要时,客户服务就会出现。对于我们的代理来说,转移很容易,除了我们的防火墙问题得到解决之外,我们没有遇到很多问题。

Nextiva 回复2026-08-03

Hi C. Monnette, Thank you for taking the time to share your experience! We're thrilled to hear our team has taken the time to understand your unique operation and that Nextiva has been able to provide the one-stop solution you were looking for. It's also great to know the transition went smoothly for your agents and that our team was able to quickly resolve the firewall issue. Thank you for trusting Nextiva with your business. We appreciate your partnership and look forward to continuing to support your team. Keith @ Nextiva

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Justin Douglas · 写过 2 条评价 · 已认证 · 体验于 2026-07-30 ·

轻松入职

简单易行。

Nextiva 回复2026-08-03

Thank you for your review Justin!

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Kevin Biemuller · 写过 1 条评价 · 已认证 · 体验于 2025-10-13 ·

客户服务不存在

客户服务不存在。产品很难设置。可用的帮助很少。应用程序无法运行。除电子邮件外,无法在任何地方收到语音邮件。不会推荐。

Nextiva 回复2026-08-03

Hi Kevin, Thank you for your feedback. I'm sorry to hear your experience hasn't met your expectations. If you're willing, please reach out to me at [email protected]. I'd be happy to have our team review your concerns and see how we can help. Thank you, Keith @ Nextiva

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Nathanael Perez · 写过 1 条评价 · 已认证 · 体验于 2026-08-03 ·

很棒的客户服务

很棒的客户服务,等待时间很短,但他们很快就满足了我的账单请求。

Nextiva 回复2026-08-03

Hi Nathanael, Thank you for taking the time to leave a review! I'm glad to hear our team was able to help with your billing request and get everything taken care of quickly. We appreciate your feedback and thank you for choosing Nextiva! Keith @ Nextiva

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Ann Victor · 写过 2 条评价 · 体验于 2026-07-30 ·

Nextiva 发短信不起作用

我的 10DLC 不仅花了近 2 个月的时间才获得批准...然后我发现我必须复制并粘贴每个响应模板,所以没有自动化,什么都没有...真是个笑话,浪费了我的金钱和时间。现在我必须重新考虑我的整个电话/短信计划,因为这不起作用。 我会回复你的。我向您保证,我有一个真实账户,并且与您的技术人员多次交谈过。 我选择 Nextvia 的全部原因是能够拨打同一个号码并发送短信。 从技术上讲,您可以同时执行这两项操作,但随后我必须手动响应 10DLC 兼容消息,那么这公平吗?怎样才算对呢?对我来说,这是一个糟糕的产品和虚假广告。 我给你发了一封电子邮件,但被退回了。 显然,你只是做了标准的回应,并没有兴趣听到投诉。

Nextiva 回复2026-08-03

Hi Ann, Thank you for taking the time to share your feedback. I wasn't able to locate your account based on the information provided in your review, but I'd appreciate the opportunity to better understand your experience. If you're willing, please reach out to me directly at [email protected] with your business name or the email address associated with your account, and I'll be happy to review your concerns with you. Thank you, Keith @ Nextiva

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Andrea Casey · 写过 1 条评价 · 已认证 · 体验于 2026-07-31 ·

马里奥很清楚,乐于助人,而且…

马里奥思路清晰,乐于助人,合作愉快!

Nextiva 回复2026-07-31

Hi Andrea, Thank you for taking the time to leave a review. I'm so glad to hear Mario was clear, helpful, and a pleasure to work with. I'll be sure to share your kind words with him and the rest of our team. Thank you for choosing Nextiva. We appreciate your support! Keith @ Nextiva

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A.Burton · 写过 1 条评价 · 已认证 · 体验于 2026-07-22 ·

无法联系到您的移植部门

您的移植部门无法访问。 无法联系到服务部门的任何人。 销售代表不接听电话。 我想要退款并取消我的帐户。 我需要转到另一家想要我的业务的公司。 针对您的回复: 我通过取消帐户并最终获得退款解决了这个问题。我已转向你的一位竞争对手。

Nextiva 回复2026-07-31

Hi A. Burton, Thank you for bringing your concerns to our attention. I'm glad our team was able to connect with you and work through the issues you were experiencing. We appreciate the opportunity to address your concerns and are pleased we were able to reach a resolution. If you ever need anything in the future, please don't hesitate to reach out to me directly at [email protected]. Thank you, Keith @ Nextiva

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Irfan Ahmed · 写过 1 条评价 · 已认证 · 体验于 2026-07-29 ·

出色的客户服务和入职培训

整个注册和入职都是一流的

Nextiva 回复2026-07-29

Hi Irfan, Thank you for taking the time to share your experience! We're thrilled to hear that your sign-up and onboarding experience was top notch. We know how important it is to get off to a great start, and it's wonderful to hear that our team delivered. Thank you for trusting Nextiva with your business, and we look forward to supporting you for years to come. Best, Keith @ Nextiva

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Charles, MD · 写过 1 条评价 · 体验于 2026-07-27 ·

Nextiva 言出必行

Nextiva 按照他们所说的去做,这真是太棒了。我们的费用比固定电话低很多,而且手机上的应用程序允许使用办公室的电话号码呼叫患者,而不是透露个人电话号码。

Nextiva 回复2026-07-28

Thank you for taking the time to leave a review. I'm glad to hear Nextiva has delivered on what you expected while helping reduce costs for your practice. It's also great to know the mobile app allows your team to call patients using your office number while keeping personal numbers private. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva

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Anna · 写过 1 条评价 · 体验于 2026-07-10 ·

可靠且易于使用的通信平台

我们在 Nextiva 上获得了很好的体验。该平台可靠、易于使用,并帮助简化了我们团队的沟通。每当我们需要帮助时,客户支持也反应迅速并提供帮助。总的来说,这是一个可靠的商业通信解决方案。

Nextiva 回复2026-07-27

Anna, thank you for your kind review. We are so happy to be supporting your business. - Alex @ Nextiva