快速高效!
Fast and efficient is what we are aiming for! Appreciate you so much, Isaac! - Alex @ Nextiva
Nextiva(nextiva.com)在 OK.one 的综合评分为 4.0 分(满分 5 分),基于本站收录的 197 条用户评价,属于电子与科技分类,口碑良好。76% 的评价为 4 星及以上,19% 为 1 星;商家回复了 95% 的差评。数据最后更新于 2026-08-12。
Fast and efficient is what we are aiming for! Appreciate you so much, Isaac! - Alex @ Nextiva
不知道怎么评价这么高。我已经创建了至少 40 个支持票证。他们有一个入职人员,但他从未真正帮助过我;我最终多次联系了他本可以帮助建立的一些东西。还有许多其他问题:连接性……通话就会掉线。他们说这是网络问题,但我已经与我们的互联网提供商和 Eero 进行了交谈,我们的网络没有任何问题。我们也从未与其他电话提供商发生过问题。省得你头疼。此外,他们的移动应用程序很糟糕。如果您遇到问题,他们总是建议您随时退出并重新登录。如果您不关心掉线或为每个附加组件付费,那么他们可能适合您。
Hi Oks M! Could you please email us at [email protected] with your account number so that we can look into your experience further, and get someone to connect with you immediately? We are here to listen to your feedback and address these issues! - Alex @ Nextiva
帐户设置变得简单! 我们的推销员皮尔斯表现出色。快速响应、清晰解释,并花时间准确了解我们的需求。合同确定后,我们与技术人员 Ivan 进行了通话,他出色地帮助我们设置了呼叫流程和系统配置。他让复杂的过程变得简单!全程五颗星!
Woohoo! Five stars all the way! Thanks for such an awesome review around Pierce. We appreciate you Nataleigh! - Alex @ Nextiva
实施过程很顺利并且上手。我们并没有被留下来解决这个问题,而是引导我们完成整个过程。我们真正了解了如何最好地利用生产业务解决方案。上线后的客户服务非常好。 Nextiva 允许我的客户服务代理以不同的方式与我们的会员进行良好的沟通。
Wow, thank you for such an awesome review! We are so happy your implementation went well and that your agents are seeing an immediate impact! - Alex @ Nextiva
从昨天起,支持服务就没有就我所要求的问题联系我。
Hi Samreen! I will go ahead and have Natalia reconnect with you and help get you situated. - Alex @ Nextiva
呼叫流程测试顺利。没有问题。 谢谢你!
Hi Kevin, Thank you for taking the time to leave a review. I'm glad to hear your call flow testing went smoothly and everything worked as expected. We appreciate you sharing your experience. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
Nextiva 客户倡导计划是一次出色的体验。他们的团队在整个过程中提供了令人难以置信的帮助、积极响应和支持。他们花时间了解我们的业务需求,并提供改善我们的通信系统和整体效率的解决方案。 我向任何希望增强电话系统和客户通信体验的企业强烈推荐 Nextiva。他们对客户成功的承诺真正使他们与众不同。
Hi Nadia, Thank you for taking the time to leave a review. Thank you for your recommendation and for choosing Nextiva. We truly appreciate your support. Keith @ Nextiva
Hi Dustin, Thank you for taking the time to leave a review. Keith @ Nextiva
Hi Adam, Thank you for taking the time to leave a review. I'm so glad to hear Mario was able to provide such a helpful experience. We'll be sure to share your kind words with him. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
优质的服务准时呼叫点头,而不是大量的人工智能等待答案。这家公司知道他们的东西,我在几分钟内就启动并运行了。对于任何想要在家中使用 SIP 电话的人来说,这是一个绝佳的解决方案。商业。
Hi Dan, Thank you for taking the time to leave a review. I'm glad to hear our team provided prompt service and made the process easy from start to finish. It's great to know you were up and running quickly and found Nextiva to be a great solution for your home business. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
帐户已于四月取消,他们仍在向我的 CC 收取费用
Hi Carlos, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. I wasn't able to locate your account based on the information in your review, but I'd like the opportunity to help. Please send me an email at [email protected], and I'll personally look into your concerns. Thank you again for bringing this to our attention. Keith @ Nextiva
Thank you for your review! Keith @ Nextiva
我对 Nextiva 服务的体验从一开始就非常出色。 与我交谈过的每个人,从我的销售代表到我的实施团队,都非常友好、乐于助人且迅速。
Hi Matthew, Thank you for taking the time to leave a review. I'm so glad to hear you've had an outstanding experience from the very beginning. It's great to know your sales representative and implementation team provided the friendly, helpful, and responsive service we strive to deliver. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
这将再次成为 1,但马里奥能够保存评论。 我试图通过聊天获得支持,但在等待 20 分钟后才得到回复,我打电话寻求支持。 在等了超过 45 分钟才得到电话支持后,我给 Mario 发了一封电子邮件。 5 分钟后他打电话解决了我们的问题。
Hi Travis, Thank you for taking the time to share your experience. I'm sorry to hear about the delays you experienced when trying to reach support, but I'm glad Mario was able to respond quickly and get everything resolved. Thank you for choosing Nextiva. We appreciate your feedback. Keith @ Nextiva
Thank you for your review! Keith @ Nextiva
培训师知识渊博且高效。轻松安排培训。
Hi Jennifer, Thank you for taking the time to leave a review. I'm glad to hear our training team made the experience a positive one. Providing knowledgeable trainers and making scheduling easy are both important to us, and we're happy to know that stood out. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
我在初始设置方面得到了帮助,这很有帮助。我无法在 1 小时内完成所有事情,但收到了有关如何继续前进以及如何在需要时寻求额外帮助的说明。
Hi, Thank you for taking the time to leave a review. I'm glad our team was able to help you get started and provide clear guidance for the next steps. We know there's a lot to cover during an initial setup, and we're happy to hear you have the information you need to continue and know where to find additional support if needed. Thank you for choosing Nextiva. We appreciate your feedback. Keith @ Nextiva
不专业的客户支持! 我的传真线路处于非活动状态,我致电客户支持支持,在等了我一会儿后,代表只是断开了我的连接,而没有解决我的问题!
Hi Emtiaz, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. I understand how frustrating it must have been to contact support about your fax line, only to have the call disconnected before your issue was resolved. I wasn't able to locate your account based on the information in your review, but I'd like the opportunity to help. Please send me an email at [email protected], and I'll personally work with you to get you the assistance you need. Thank you again for bringing this to our attention. Keith @ Nextiva
我非常不满意。 该设置极其复杂,涉及多个部件。 这是极其混乱的。 我大约 1 个月前注册,立即被收费,但由于在设置过程中缺乏支持,我仍然无法使用该服务。 这个过程需要更加简化。 销售代表告诉我,安装过程非常简单,但这与事实相差甚远。 作为一名忙碌的执业医师,管理诊所和看诊患者,我根本没有时间尝试浏览如此复杂的系统,而且我什至还没有设置好。 我害怕发现这个系统实际上是如何运作的!
Hi Yvette, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. I understand how frustrating it must have been to be charged right away but still be unable to use the service after nearly a month. It also sounds like the setup process was much more complex than you were expecting, especially while managing a busy practice. I was able to locate your account, and I'll be reaching out to you directly so I can better understand what happened and see what we can do to make things right. Thank you again for bringing this to our attention. Keith @ Nextiva
Thank you for your review!
共 197 条符合条件的评价