Nextiva

As Advertised

Minimal issues, great customer service, and no hidden costs

Amazing experience.

Sam was on track with the training and…

Sam was on track with the training and followed up after. I would recommend Nextiva because of the customer service I received.

Excellent planning and implementation…

Excellent planning and implementation as well as quick and available support from start to finish.

Great customer service by Kareem and Daria

Kareem collaborated with us to ensure that our requirements were met within our budget. He maintained consistent follow-up and was thorough in addressing all of our questions. Daria demonstrated patience and clarity during the setup meeting. Both provided exceptional customer service.

Informative and Kind

Mario was very kind, informative, and patient during our call. He was clear in his instructions and spent time to ensure all of our questions were answered.

AI Virtual Receptionist Didn't work

We TRIED to use the AI virtual receptionist. It sounded nice, but simply could not figure out how to get it to work. I kept complaining that it was too salesy, and no matter how we "trained" it, it just wouldn't stop doing that. They promised calendly integration but we never got it to work. They were debugging their code with our account. We worked over and over with support. We tried. We gave up.

Excellent service and reliability

We have had excellent service and reliability from our Nextiva VoIP phones for the past 3-years. While many of our peers have intermittent downtime with their communication, our service level has been solid and very dependable.

Ivan was a great teacher and very open…

Ivan was a great teacher and very open to questions. Whenever he didn't have the answer, he immediately reached out to the appropriate party and procured the answer. The platform is rather intuitive.

Excellent experience

Trash, be wise and RUN...

The sales process was easy and salesman was very helpful. Then I needed customer service. I was bounced around in AI hell until I got lucky and somehow got to a live person. The customer service policy seems to revolve around continually transferring me to another person and over. Starting all the way over with the first person I explained again and he tried transferring me again. My $33 plan is now $100 and no one can help me to access the services I am paying for, nor can I get the running in the manner I wanted with these tools. It seems great but then you realize its just a gigantic mess. I may figure it out but after being hung up on by a someone with poor English and worse comprehension, I may just cancel my card. Trash

We were extremely disappointed when we…

We were extremely disappointed when we ordered a phone number for our company. The phone number app would ring and immediately go to voicemail, we could not answer the call nor return calls from the app. We were also given a separate website to retrieve voice mails that didn’t work! No support is available on weekends ! Customer support did reach out to help first business day after countless emails / phone calls to customer service robot line! We lasted 6 days with Nextiva !

Great company and great service

Call quality is clear, never experienced a dropped call. The customer service is great and lowered overall phone costs.

Andrii was great

Andrii was great! Very helpful and informative!

Both of your teammates were very good

Both of your teammates were very good. Kareem made the purchasing process easy and he was extremely knowledgeable and informative. Daria was helpful and made setting up the phone a breeze.

Satisfied Customer

Very satisfied with Nextiva and their customer service.

READ THE FINE PRINT

I had Nextiva for a year (a multi-year contract), after which the app completely grenaded and stopped working. Since it was a business number, I had to immediately change providers. I go to cancel, and they hit me with a FOUR HUNDRED dollar cancellation fee. They cite the fine print (shame on me for not reading it) and are standing on it, even though they broke the contract first. I called twice, and got exactly the same canned script from two different agents: "Were VeRy SoRrY, we want to you to feel heard, not like you're talking to a brick wall, BUT there's nothing we can do. We can waive HALF the fee (which is the same as an admission they're at fault), but that's it." Still in the process of fighting for a waiver of the fee, like I don't have anything better to do with my time. DO NOT USE THESE PEOPLE. EDIT: Just got off the phone with a supervisor. Not only was the answer the exact same as before, he tried offering me TWENTY-FIVE percent off; when I told him I was offered fifty percent yesterday, he INSTANTLY (think three seconds) said "Oh yeah, I do see that in your notes, we can do fifty percent off." Apparently, a complete fee reversal is illegal, unethical, immoral, and otherwise impossible. The other people at least tried to be nice. This guy tried to stiff me out of ANOTHER $100. I'm not lying or exaggerating in ANY way. I repeat myself, DO NOT USE THESE PEOPLE!

Easy to navigate

The ability to message and see which customers I have contacted makes my life so much easier. All in one place, makes reporting go by quicker than the clicking between programs. Thank you!

Awesome training

Awesome training. Based on a very bad prior experience with ANOTHER carrier, this was a delight. So glad I called.

The worst phone service

The worst phone service. It has not been a month and I am changing providers. It took 2 months to onboard after I signed contract. On app it shows I have multiple missed called everyday. Nextiva said it was a glitch. Some of these numbers are not valid. There customer service is AI so good luck getting a live person. We also have received conflicting information from the tech people who never have answers. I get robo calls from fake numbers and hotels. The app also lists phantom calls but Nextiva says it's a glitch. DO NOT BOTHER WITH COMPANY. We provided Nextiva with feedback. They set an appointment and just tried to sell us more stuff.