Very patient and organzied
Reply from Nextiva2026-07-17
Hi Aaron, Thank you for taking the time to leave a review. Thank you for choosing Nextiva. We appreciate your support. Keith @ Nextiva
About Nextiva
Data updated- Website
- nextiva.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 197 reviews
- Replies to negative
- 95% (41/43)
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Is Nextiva legit?
Nextiva (nextiva.com) has a 4.0 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-12.
What people say
Exceptionally helpful
Exceptionally helpful. Very understanding, very professional. Fixed the issues. Exceeded my expectations.
Reply from Nextiva2026-07-17
Hi Laura, Thank you for taking the time to leave a review. I'm so glad to hear our team was able to resolve your issues and exceed your expectations. Providing professional, attentive support is exactly the experience we strive to deliver. Thank you for choosing Nextiva. We truly appreciate your support. Keith @ Nextiva
Kareem S is the best!
Kareem S. has been outstanding to work with throughout our experience with Nextiva. He is calm, knowledgeable, and incredibly attentive to every question and concern we've had. He responds to emails quickly, is always available when we need assistance, and consistently follows through to make sure everything is resolved. What really stands out is his professionalism and kindness. He takes the time to explain things clearly, never makes us feel rushed, and genuinely cares about providing excellent customer service. It's rare to find someone who is both technically knowledgeable and so easy to work with. Kareem has made the entire process much smoother, and we truly appreciate his dedication and support. He is an excellent representative of Nextiva, and we highly recommend working with him. -Owners of a Private School, Andrew & Nicole
Reply from Nextiva2026-07-17
Hi Nicole, Thank you for taking the time to share your experience. It means a lot to hear that Kareem made such a positive impact throughout your journey with Nextiva. Providing knowledgeable, responsive support while making customers feel heard is exactly the kind of experience we strive to deliver, and we're thrilled to hear Kareem did just that. Thank you for trusting Nextiva to support your school. We truly appreciate your kind words and your recommendation. Keith @ Nextiva
One of our internal lines has no…
One of our internal lines has no service suddenly, I have currently been on hold waiting for service for over 1.5 hours!! I called back and asked for sales and they pick up in 20 seconds, transfer me back to service and back on endless hold. Terrible customer service once you are actually a client!
Reply from Nextiva2026-07-17
Hi, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. I understand how frustrating it must have been to have one of your internal lines stop working and then spend so much time waiting for support. I wasn't able to locate your account based on the information in your review, but I'd like the opportunity to help. Please send me an email at [email protected], and I'll personally work to get you connected with the right team and ensure your concerns are addressed. Thank you again for bringing this to our attention. Keith @ Nextiva
Mario was awesome and very precise with…
Mario was awesome and very precise with review of new account. Great to work with on this project
Reply from Nextiva2026-07-16
Hi Eric, Thank you for taking the time to share your experience. It is great to hear that Mario made your new account review such a positive experience. Having someone who is thorough, attentive, and easy to work with can make all the difference, especially during the early stages of a project. I'll be sure to share your kind words with Mario and his leadership team. Thank you for your trust in Nextiva and for sharing your feedback. Keith @ Nextiva
Great customer service and an easy-to-use platform
I've had nothing but an AMAZING experience with Nextiva. The platform is easy to use, reliable, and has made it much easier for our team to manage customer communications in one place. What really stands out is the customer service. Anytime I've had a question or needed assistance, the support team has been responsive, knowledgeable, and genuinely helpful.
Reply from Nextiva2026-07-16
Hi, Thank you for taking the time to share your experience. It is wonderful to hear that Nextiva has made it easier for your team to manage customer communications in one place. I'm also glad our support team has consistently been responsive, knowledgeable, and there when you've needed assistance. That's exactly the experience we strive to provide. Thank you for your trust in Nextiva and for your thoughtful feedback. We truly appreciate your support. Keith @ Nextiva
Biz Review
Solid service and support.
Reply from Nextiva2026-07-16
Hi S Trollope, Thank you for taking the time to leave a review. It is great to hear that you've had a positive experience with both our service and support. Providing a reliable platform backed by a team that's there when you need us is exactly what we strive for. Thank you for your trust in Nextiva and for sharing your feedback. Keith @ Nextiva
Mario was great
Mario was great. Explained everything we needed to know.
Reply from Nextiva2026-07-16
Hi, Thank you for taking the time to leave a review. It is great to hear that Mario took the time to explain everything you needed to know. Having someone who makes the process clear and easy to understand can make all the difference. I'll be sure to share your kind words with Mario and his leadership team. Thank you for your trust in Nextiva and for sharing your feedback. Keith @ Nextiva
Quick easy and efficient to setup
Quick easy and efficient to setup, they helped me as much as i needed throughout the whole process and even came in way under their estimated implimentation time.
Reply from Nextiva2026-07-16
Hi Cory, Thank you for taking the time to share your experience. It is great to hear your setup was quick, easy, and finished well ahead of the estimated timeline. I'm also glad our team was there to support you throughout the process. Thank you for your trust in Nextiva and for sharing your feedback. Keith @ Nextiva
This was hands down the worst…
This was hands down the worst experience with an app and customer service I have ever had. The app constantly logged me out and I would have to reset my password every time to get back in, no matter if the password was correct or not. The phone never rang on the computer or on my phone the way it was supposed to. the messaging doesn't work. Custer service was terrible. They couldn't fix this issue and trying to cancel took months of being ignored and then asking for information I didn't have. They also continued to charge me and not refund me for the months I didn't use the app, and couldn't use the app after they finally canceled it. I was still charged an extra month of service for something I couldn't even use anymore.
Reply from Nextiva2026-07-16
Hi, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. I can understand how frustrating it would be to deal with ongoing issues using the app, have trouble receiving calls and messages, struggle to get the help you needed, and then continue experiencing billing issues after trying to cancel your service. That isn't the experience we want for our customers. I'd like the opportunity to learn more about what happened and see if there's anything we can do to help. If you could send me an email at [email protected], I'll be happy to work with you directly. Thank you again for bringing this to our attention. Keith @ Nextiva
Nextiva goes out of there way to…
Nextiva goes out of there way to service you when there’s a need. In my situation, I was vacationing in Alaska an had to forward the phones. They happily got it done. Very friendly and kind through the entire process
Reply from Nextiva2026-07-16
Hi Dan, Thank you for taking the time to share your experience. It's great to hear that our team was able to help while you were on vacation in Alaska. When something unexpected comes up, it's important to know you can count on your communications provider to be there when you need them. I'm glad our team made the process easy and treated you with kindness every step of the way. Thank you for your trust in Nextiva and for sharing your feedback. We truly appreciate your support. Keith @ Nextiva
Very helpful!
I had a discovery call with christian. He was nice and professional and gave me a demo on the ai receptionist. Good for my dog sitting agency. Excited to put it to use!
Reply from Nextiva2026-07-16
Hi Lily, Thank you for taking the time to share your experience. I'm glad Christian made such a positive impression during your discovery call. Taking the time to understand your business and demonstrate how the AI Receptionist could support your dog sitting agency is exactly the experience we want every customer to have. Thank you for placing your trust in Nextiva. We're excited to be part of your journey, and we appreciate you sharing your feedback. Keith @ Nextiva
They did it well.
Of all the telecom people I went through to route my business calls, Nextiva was by far the best. Talked with 4 others who were all spammy, scammy and horrific with no real support.
Reply from Nextiva2026-07-16
Hi, Thank you for taking the time to leave a review. It means a lot to hear that our team stood out after your experience with other providers. Providing responsive support and making the process straightforward is something we work hard to deliver. Thank you for choosing Nextiva. We appreciate your trust and your feedback. Keith @ Nextiva
The support I get from Nextiva is Awesome and in person
The support I get from Nextiva is awesome. I don't go through 100 prompts nor do they tell me to go to some online AI driven support system. It is person to person and they are always available to help!
Reply from Nextiva2026-07-15
Hi Walter, Thank you for taking the time to share your experience. It is great to hear that being able to connect with a real person has made such a positive difference for you. Thank you for your trust in Nextiva and for sharing your feedback. We truly appreciate your support. Keith @ Nextiva
good xbert demo
i was on-site today getting a live demo of Nextiva AI receptionist, XBert. Super cool product. I was hesitant at first because there are a lot of AI receptionists out there but one of their sales reps invited me to just come to their HQ, so that they could show me in person. great example of showing versus just telling.
Reply from Nextiva2026-07-15
Hi London, Thank you for taking the time to share your experience. I'm glad you took the opportunity to see XBert in action. You're right, there's a big difference between hearing about a product and experiencing it firsthand. It's great to hear the live demonstration helped you see how the AI Receptionist can support a business in a practical way. Thank you for sharing your feedback and for spending time with our team. We truly appreciate it.
Read your contract carefully!
Read your contract carefully! I can’t even text message from my number and I was bait-and-switched with pricing. Turns out I can’t cancel without paying all 12 months! I’m so mad I ever chose their service.
Reply from Nextiva2026-07-15
Hi, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. I can understand how frustrating it would be to experience unexpected pricing, have trouble sending text messages from your number, and feel like you didn't have the flexibility you expected with your agreement. I tried to locate your account so I could reach out directly, but unfortunately I wasn't able to find it based on the information available. If you could send me an email at [email protected], I'd appreciate the opportunity to learn more about what happened and see if there's anything I can do to help address your concerns. Thank you again for bringing this to our attention. Keith @ Nextiva
The people have made the transition easy
We decided to move our business to Nextiva after evaluating several providers. What made the difference wasn't just the platform, it was the people. Every conversation was professional, informative, and focused on helping us find the right solution.
Reply from Nextiva2026-07-16
Hi Renee, Thank you for taking the time to share your experience. It means a lot to hear that our team made such a positive impression during your evaluation process. Choosing a communications provider is an important decision, and I'm glad our team took the time to understand your business and help you find the right solution. Thank you for placing your trust in Nextiva. We truly appreciate your support, and we're excited to be part of your journey.
Issues we had.
There are 2 dislikes that I have. 1. The issue we had was our implementation manager changed halfway through the process and became unresponsive for a month and stuff wasn't communicated and our onboarding wasn't finished to where we had to finish the process. Once we were assigned a new implementation manager things started flowing again. This was a big issue we had. 2. The call reporting it's horrendous. The graphs and dashboards make no sense of the information. We have to export then manipulate it to get what we need. This is ongoing. 3. Bonus: It a pain to have 3 different portals and logins for things. a. Fax portal different login b. Call recording portal login c. Admin Portal login. This is ridiculous. Simplicity and efficiency is not your forte.
Reply from Nextiva2026-07-14
Hi Chris, Thank you for taking the time to share such detailed feedback. I appreciate your honesty. I'm sorry to hear about your experience. I can understand how frustrating it would be to have your implementation stall after your implementation manager changed, and I appreciate you also calling out the challenges you've experienced with reporting and managing multiple portals. Feedback like this is important because it helps us identify where we need to improve. I'd like the opportunity to learn more about what you've been experiencing and work with the appropriate teams to address your concerns. If you could send me an email at [email protected], I'll be happy to work with you directly. Keith @ Nextiva
Do not believe the positive reviews - AI generatedd
I would never suggest anyone use this company. They are the absolute worst. They will provide telephone numbers, but the outbound caller ID display name does not match your company name. When you try to fix it, they make you jump through endless hoops. On top of that, every time we have an issue or a question they leave you on hold indefinitely. Finally when you get a response the people who assist are completely untrained. Avoid this company. Date of experience: From day one up until 4 years later. DISGUSTING!
Reply from Nextiva2026-07-15
Hi, Thank you for taking the time to share your feedback. I'm sorry to hear about your experience. It sounds like you've been dealing with these frustrations for quite some time, and I can understand why you'd feel the way you do. Hearing that you struggled with outbound caller ID, long support wait times, and getting the help you needed is concerning. I tried to locate your account so I could reach out directly, but unfortunately I wasn't able to find it based on the information available. If you could send me an email at [email protected], I'd appreciate the opportunity to learn more about your experience and see if there's anything I can do to help. Thank you again for taking the time to share your feedback.
Hours of wasted time.
I have literally spent hours on the phone trying to get my phone fixed. I am promised call backs and no one calls. After spending more time on the phone today, the problem is still not fixed. I am beyond frustrated. I got a response from Nextiva after posting my initial review saying they will elevate my problem. I should not need that to be the case. they should take care of anyone who calls. However, every one I have spoken to has allegedly "elevated my case." yet I have not received a call back and it is not fixed.
Reply from Nextiva2026-07-14
Hi Hines Law Group, Thank you again for taking the time to speak with me. I appreciate the opportunity to better understand your experience, and I'm glad we were able to connect. We're actively working on resolving the issue you brought to our attention, and I'll continue to monitor it until everything has been addressed. Thank you for giving us the opportunity to make things right. Your feedback is valuable, and we're committed to improving your experience. Keith @ Nextiva