Nextiva (nextiva.com) has a 4.0 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-12.
Customer support was great the experience was a 10/10
Hi Huncho, Thank you for taking the time to leave a review. Hearing that your experience with our support team was a 10 out of 10 means a great deal to us. Our goal is to make every interaction helpful and leave our customers feeling confident they were taken care of. Thank you for your trust in Nextiva and for sharing your experience. Keith @ Nextiva
The price i was quoted was not what i got, the app ssrvice hardly worked, customer service is a long , long wait. I have called and e mailed to cancel i was confirmed cancelled and got another bill. This company is not good at all
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and will be reaching out directly to review the concerns you've raised and work toward a resolution. -Mackenzie @ Nextiva
They don’t answer their support phones anymore now that they started the AI system that can’t repeat my name or pin correctly EVER… and I have no accent. I’m giving them 4 stars because they’re affordable but always remember you get what you pay for!
Hi Shannon, Thank you for taking the time to share your feedback. I appreciate your honesty. I'm sorry to hear about your experience with our AI support system. I can understand how frustrating it would be when something as simple as recognizing your name or PIN prevents you from getting the help you need. I also appreciate you recognizing the value you've received from Nextiva over the years. Your feedback is important, and it helps us continue improving both our products and the overall customer experience. I'll be reaching out to you personally to learn more about what you've been experiencing and see what we can do to help resolve these issues. Thank you again for taking the time to share your experience. Keith @ Nextiva
If you value your sanity, find another option. Nothing that we've been told has fulfilled, and the service isn't working for us. Once the sales rep sells you, they disappear. The billing department is the only part of our experience with great customer service. If I could give negative stars, I would.
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and will be reaching out directly to review the concerns you've raised and work toward a resolution. -Mackenzie @ Nextiva
Our company has been using Nextiva since 2023, and throughout that time we experienced ongoing issues that eventually led most of our employees to stop using the mobile app altogether. I’m not sure what changed during 2025–2026, but the service deteriorated to the point where we were only using it for a handful of administrative personnel and our call flow menu. What made matters worse was the decline in customer support. Reaching Nextiva support became extremely difficult, and getting timely assistance was often frustrating. Out of necessity, we began searching for an alternative VoIP provider and ultimately made the switch. Since moving to a new provider, we have seen a dramatic improvement in both performance and reliability. Based on our experience, it felt as though customer satisfaction was no longer a priority. We even paid an early termination fee of $1,300 just to move on. This was easily one of the worst experiences we have had with any service provider. It’s funny, They are so helpful and attentive while they are getting your service hooked up. There are many options out there.. Don't make the same mistake we made and avoid Nextiva.
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and will be reaching out directly to review the concerns you've raised and work toward a resolution. -Mackenzie @ Nextiva
Speaking with Marko Zakhozhyl in Ukraine, he was very patient, knowledgeable and spoke clearly. He was able to help us build a phone tree that worked to our satisfaction. I would like to have him for all of our customer needs.
Hi Christina, Thank you for taking the time to share your experience. It is wonderful to hear that Marko was able to help you build a phone tree that met your needs. Your comments about his patience, knowledge, and clear communication are exactly the kind of feedback we love to receive. I'll be sure to share your kind words with him and his leadership team. Thank you for your trust in Nextiva and for recognizing Marko's outstanding work. Keith @ Nextiva
Mario is fantastic and quick to respond. Very thorough and responsive. The AI support is a frustrating in the setup stage since we are trouble shooting so many different issues with several locations.
Hi Maryellen, Thank you for taking the time to share your feedback. I'm glad to hear Mario has been responsive, thorough, and quick to help. I'll be sure to pass your kind words along to him and his leadership team. I also appreciate you sharing your experience with the AI support during setup. I understand how frustrating it can be when you're troubleshooting multiple issues across several locations at the same time. I'll be reaching out to you directly so I can learn more about what you're experiencing and see how we can help get things moving in the right direction. Thank you again for your honest feedback and for your trust in Nextiva. Keith @ Nextiva
Their system became outdated and didn't work for us. Simple functions like forwarding a call to a cell number didn't work, and after working on it for a week with the company, they couldn't seem to get it to work either. Trying to cancel the service was another big time suck, as they basically threatened me with previously undisclosed cancellation fees unless I kept their unworkable service going.
Thanks for your feedback. We’re sorry to hear about your experience. We weren’t able to locate an account under this name and have requested additional information so we can review this further and follow up directly. -Mackenzie @ Nextiva
Hi Kerry, Thank you for taking the time to leave a review. I'm glad to hear you had a positive experience with one of our live representatives. Having someone who is helpful when you need assistance can make all the difference, and I'm happy our team was able to be there for you. Thank you for your trust in Nextiva and for sharing your feedback. Keith @ Nextiva
Absolutely horrible company when it comes to service they'll make you sign a contract and the sales guys will pick up right away but every time you need support basically crickets. We have been trying to use them for over a month now and our text messages is still not working even after it approved campaign.
Thanks for your feedback. We’re sorry to hear about your experience. We weren’t able to locate an account under this name and have requested additional information so we can review this further and follow up directly. -Mackenzie @ Nextiva
The check that I got did a really great job at walking me through things and even logging to my system to make some custom configurations as far as the voicemail and the greeting, a really good very patient tech
Hi Thomas, Thank you for taking the time to share your experience. It is great to hear that your setup went so smoothly. Having someone who is patient, willing to walk through the details, and take the time to help with custom configurations can make all the difference. I'm glad our technician was able to get everything set up the way you wanted. Thank you for your trust in Nextiva and for sharing your feedback. Keith @ Nextiva
Mario & Ben were outstanding during the implementation meeting to activate phones for my customer Great Day Childcare. Appreciate all they did to assist and make turnup an easy process. Thank you.
Hi Arnie, Thank you for taking the time to share your experience. It is wonderful to hear that Mario and Ben made the implementation for Great Day Childcare such a smooth process. Having a knowledgeable team that can make a phone deployment feel easy is exactly the experience we hope to provide. I'll be sure to share your kind words with both of them and their leadership team. Thank you for your trust in Nextiva and for recognizing their outstanding work. Keith @ Nextiva
GREAT COMPETENT, COUTUOS SERVICE
Hi Sonny, Thank you for taking the time to leave a review. It is great to hear that you had such a positive experience with our team. Knowing you received competent and courteous service is exactly what we strive for, and I'm glad we were able to deliver that for you. Thank you for your trust in Nextiva and for sharing your feedback. Keith @ Nextiva
Don't waste your time. This is the worst phone provider in the country. They have no functions, no features, no integrations that work with anything and the service is trash. Then you have to wait months to get sms set up as their professional fumbles to get through the process. When you need help, you get nothing. You ask about billing issues, you get asked for personal account details like they don't know who you are. You just billed me. Improperly for the wrong amount, but billing me tells me you know who I am. I have given up on customer service. So I shall post reviews globally to save everyone the wasted time of this company.
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and will be reaching out directly to review the concerns you've raised and work toward a resolution. -Mackenzie @ Nextiva
I started out with 4 accounts that I wanted call flow to be exactly the same and all turned out to be different. Then by doing 4 accounts at same time emails seem to be confused on each account show emails for other accounts. Porting team hasn't successfully ported one number yet. Might be something on my spectrum end but not clear on issue.
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and would welcome the opportunity to work through these concerns with you directly. Please feel free to contact me at [email protected] so we can review the issues you've raised and work toward a resolution.
Ivan was very respectful when answering my questions.
Been with nextiva for 7 years at $180/month. Switched all our gear to Unifi and now we're paying $20 month. Supposedly we auto renewed our contract however and now they want a lump sum payment to cancel. I wouldn't use nextiva again. Very overpriced for what you get
Thanks for your feedback. We’re sorry to hear about your experience. I tried giving you a call but wasn’t able to reach you. I’d still welcome the opportunity to connect, discuss the concerns you've raised, and work toward a resolution. -Mackenzie @ Nextiva
Illia who walked me through initial setup was very helpful and patient. From the sales experience with Kurt to my online chat experience with setting up the physical phone, every at Nextiva has been great to work with. Very professional and efficient which is something a lot of companies lack in current time. Looking forward to using our new phone system.
One of the worse companies I’ve ever dealt with. I’ve had issues just trying to answer calls or make texts and they just “escalate” my case which is the equivalent to sweeping me under the rug. I’m so angry that I have lost thousands of dollars in missed calls that I’m spending all my free time writing reviews to try and help people like you stay away.
Thanks for your feedback. We’re sorry for the experience and understand your frustration. We’ve located your account and will be reaching out directly to discuss next steps and work toward a resolution. -Mackenzie @ Nextiva
I'm a new customer who was promised a service team to help with the onboarding process. Turns out they don't exist. Call in and get an AI guy, and when I asked for a live person I was on hold for 25 minutes. Gave up and asked for a call back. It's now 24 hours later and nothing. My salesperson who called me at least twice a day for months trying to get me to sign up has disappeared, and I have been given nothing but conflicting info from the people who occasionally contact me via email.
Thanks for your feedback. We’re sorry to hear about your experience. We’ve located your account and will be reaching out directly to work with you toward a resolution. -Mackenzie @ Nextiva
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