Nextiva (nextiva.com) has a 4.0 out of 5 rating on OK.one, based on 197 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 76% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 95% of negative reviews. Last updated 2026-08-12.
The customer service is good. The service is ok. To send text messages its a hassle. To port your number out is almost imposible. The price goes up as soon as you sign the contract. They make it very difficult if not imposible to port you number.
Reply from Nextiva2026-07-13
Hi Rayme,
Thank you for taking the time to share your feedback. I appreciate your honesty.
I'm glad to hear you've had a positive experience with our customer service, but I'm sorry to hear about the frustration you've experienced with texting, pricing, and the number porting process. I can understand how disappointing that would be, especially when it leaves you feeling like things were more difficult than they should have been.
I'd like the opportunity to learn more about what happened and work with our support team to help address your concerns.
If you could send me an email at [email protected], I'll be happy to work with you directly.
Keith @ Nextiva
Me writing my 3 month long exhausting experience trying to cancel my account would be as long as a book. I was never able to get past the first set up call. In fact, literally couldn’t get past hello. I tried to cancel my account at this time with my sales rep with countless voicemails and emails never to hear from him again. Then the countless calls and emails to customer service began. I was Charged 3 times - to date only received 2 charges refunded through bank dispute. After another hour on the phone this morning, and 3 transfers to different representatives, the result was they couldn’t “ see” the charge that they withdrew directly from my bank and had no solution as to how to get my last 107.66 back. Nextiva has won- I told them to keep
The money I have no more energy or time to fight with them. I will take it as a loss to bring peace and time back into my life. Had the initial sales rep responded to ANY of my calls or emails I would not have spent the last 3 months fighting to stop the charges, cancel the account, and get my money back.
Reply from Nextiva2026-07-10
Hi Valerie,
Thank you for taking the time to share your experience. I'm truly sorry to read about everything you've been through.
From what you've described, it sounds like this became far more difficult than it ever should have been. Not being able to reach your sales representative, spending months trying to cancel your account, and dealing with billing issues would be frustrating for anyone.
Although I can see your account has since been closed, I'd still appreciate the opportunity to learn more about what happened and see if there's anything we can do to make this right. If you're willing, please send me an email at [email protected], and I'll work with you directly.
Thank you again for taking the time to share your feedback.
Keith @ Nextiva
Julio Sandoval is my Customer Specialist and he was EXCELLANT!! He helped me set up an additional 10 lines, walked me through service options and made sure I had everything I needed! Highly recommend!!
Reply from Nextiva2026-07-10
Hi Dakota,
Thank you for taking the time to share your experience.
It is great to hear that Julio made the process of adding your 10 new lines such a positive experience. Having someone who takes the time to explain your options and make sure everything is in place can make all the difference. I'll be sure to share your kind words with Julio and his leadership team.
Thank you for your recommendation and for your trust in Nextiva.
Keith @ Nextiva
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Mark · 3 reviews · Experienced 2026-07-09 ·
★★★★★
I had a very disappointing experience with Nextiva.
My main issue was the phone service itself. Out of every 10 incoming calls, only about one would connect successfully. The call quality and connection were extremely unreliable, which caused serious problems for my business.
I tried many times to contact customer support, but it was almost impossible to speak with a real person. I spent a long time waiting on the phone, only to interact with an automated system, and when I was finally transferred, the call was often disconnected.
I also sent several emails and never received a response or a callback. The only department that answered quickly was sales, but as soon as they transferred me to customer support, the call was disconnected again.
Despite all my efforts, nobody was able to fix the problem. Now I have to start looking for another phone service provider because I can no longer rely on Nextiva for my business.
Based on my experience, I cannot recommend Nextiva.
Reply from Nextiva2026-07-10
Hey Mark, I was trying to find you in the system to reach out to you directly. Unfortunately you're not showing up in our systems. I would love to be able to connect directly and be a bridge between you and our support team to get these issues fixed. If you reach out to [email protected], I'll be there to help you! - Keith @ Nextiva
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Veronica C · 1 review · Experienced 2026-07-07 ·
★★★★★
The services provided are exceptional
The services provided are exceptional, the ease of using their services and connectivity between all our office makes it even better. We also use their fax services, the ability to access the faxes via their portal helps eliminate the use of paper and accessible to any of our staff to use from any of our locations.
Reply from Nextiva2026-07-09
Hi Veronica,
Thank you so much for taking the time to share your experience! I'm thrilled to hear that Nextiva has helped keep your offices connected and made communication easier for your team.
It's especially great to hear that our online fax portal has made a difference by giving your staff easy access to faxes from any location while helping reduce paper usage. Feedback like yours lets us know we're making a positive impact.
We truly appreciate your partnership and your trust in Nextiva. If there's ever anything we can do to support you and your team, we're always here to help.
Thank you again for your kind words!
Keith @ Nextiva
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Scott Robertson · 3 reviews · Experienced 2026-07-06 ·
★★★★★
NOT US BASED SUPPORT
When I switched to Nextiva I was told that I would always have US Based tech support to help me with any problems and the Guy that sold it to me guaranteed that I would always be able to talk directly to him to solve problems. This is not what happened at all. They used an AI system to do the onboarding. He was very pushy and seemed like he was in a hurry. When I got tired of dealing with him and asked for a real person I was transferred to someone that was hard to understand. Not from the USA and not Based here. These are all the reasons I switched from my previous provider. I've tried to call the guy that sold it to me several times and he doesn't answer the phone.
Reply from Nextiva2026-07-07
Thanks for your feedback. We’re sorry to hear about your experience.
We weren’t able to locate an account under this name and have requested additional information so we can review this further and follow up directly.
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Kamal Saeed · 1 review · Experienced 2025-07-07 ·
★★★★★
best experince ever
i have dealt with many soft phone in the past 10 years but this is the best friendly user one ever
Reply from Nextiva2026-07-09
Hi Kamal,
Thank you for taking the time to share your experience.
After using different phone systems for the past 10 years, you have a great perspective on what works and what does not. Hearing that Nextiva has been the easiest and most user friendly solution you've worked with is wonderful to hear.
Thank you for trusting us with your business and for taking a moment to leave a review. If there is ever anything I can do to help, please don't hesitate to reach out.
Keith @ Nextiva
Hi Annette,
Thank you for taking the time to leave a review.
It is great to hear that Nextiva has been a good fit for your business and is meeting your communication needs. Feedback like yours reminds us why we do what we do.
We truly appreciate your trust in Nextiva and your support.
Keith @ Nextiva
We've used Nextiva to support our business communications across multiple locations. The setup process was straightforward, and the platform offers a wide range of features that help keep our team connected. Their customer support has been responsive when we've needed assistance, and we've appreciated having a centralized phone system for our growing organization. Thank you to the Nextiva team for your continued support.
Reply from Nextiva2026-07-09
Hi Tabitha,
Thank you for taking the time to share your experience.
As your organization has grown across multiple locations, it is great to hear that Nextiva has helped keep your team connected. Knowing the setup process was straightforward and that our support team has been there when you've needed us is exactly what we hope to provide.
Thank you for your partnership and for trusting Nextiva with your business. We truly appreciate your kind words.
Keith @ Nextiva
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Tony l · 1 review · Experienced 2026-07-01 ·
★★★★★
Phones are extremely reliable
Phones are extremely reliable. Their app is great, as it allows me to be away from my desk and still receive calls on my cell. I also have the option of reading my voicemails vs listening to them.
Reply from Nextiva2026-07-09
Hi Tony,
Thank you for taking the time to share your experience.
It is great to hear that the reliability of the phone system has made such a positive impact for you. I'm also glad the mobile app has given you the flexibility to stay connected while you're away from your desk. Features like voicemail transcription are designed to save time, so it's wonderful to hear they have been useful.
We appreciate your trust in Nextiva and are grateful you took the time to share your feedback.
Keith @ Nextiva
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DK · 2 reviews · Experienced 2026-07-01 ·
★★★★★
The best VoIP service available
The best VoIP service available. The service is simple to setup and maintain and the call quality is the best I have had with any VoIP company. Adding users, devices, and call flows are simple and straightforward and their service is super dependable.
Reply from Nextiva2026-07-09
Hi DK,
Thank you for taking the time to leave such a great review.
It is especially meaningful to hear that Nextiva stands out from the other VoIP providers you've worked with. Knowing you've found the platform easy to manage, from adding users and devices to building call flows, while also delivering dependable service and call quality, is exactly what we strive for.
We truly appreciate your trust in Nextiva and are grateful you chose to share your experience.
Keith @ Nextiva
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Rhonda · 1 review · Experienced 2026-07-01 ·
★★★★★
Excellent VoIP service
Excellent VoIP service! It is easy to setup, configure and maintain. NextOS user interface makes routine tasks quick & effortless. Exceptional call quality and service is always available. I couldn't ask for much more. A++
Reply from Nextiva2026-07-09
Hi Rhonda,
Thank you for taking the time to leave such a thoughtful review.
It is great to hear that Nextiva has been easy to set up, configure, and maintain. Knowing that NextOS has made your day to day administration easier, and that you've had reliable call quality along with dependable support, is exactly the experience we hope to provide.
We truly appreciate your trust in Nextiva and are grateful you chose to share your experience.
Keith @ Nextiva
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Andrew Plummer · 1 review · Experienced 2026-06-26 ·
★★★★★
Super reliable
Super reliable. Super responsive. Attended to every need. 10/10
Reply from Nextiva2026-07-09
Hi Andrew,
Thank you for taking the time to share your experience.
It is great to hear that our team has been reliable, responsive, and attentive to your needs. Knowing you felt supported every step of the way is exactly the kind of experience we want every customer to have.
Thank you for your trust in Nextiva and for taking the time to leave a review.
Keith @ Nextiva
Hi Jarrad,
Thank you for taking the time to share your experience.
It is great to hear that our customer support team has been reliable and helpful. We know how important it is to have someone you can count on when you need assistance, and I'm glad our team has been able to provide that for you.
Thank you for your trust in Nextiva and for sharing your feedback.
Keith @ Nextiva
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M G · 1 review · Experienced 2026-06-20 ·
★★★★★
Answered all the questions I had over…
Answered all the questions I had over all an amazing experience
Reply from Nextiva2026-07-09
Hi,
Thank you for taking the time to share your experience.
I'm glad our team was able to answer all of your questions and make the experience a positive one. We know how important it is to have clear answers when making decisions, and we're grateful you chose to share your feedback.
Thank you for trusting Nextiva.
Keith @ Nextiva
Hi,
Thank you for taking the time to leave a review.
It is great to hear that our team provided the support you needed. We know how much of a difference a helpful experience can make, and we're glad we were able to be there for you.
Thank you for choosing Nextiva and for sharing your feedback.
Keith @ Nextiva
Hi Theodore,
Thank you for taking the time to leave a review.
I'm so glad to hear you had an amazing experience with Nextiva. Your feedback means a great deal to our team, and we appreciate you choosing to share it.
Thank you for your trust in Nextiva.
Keith @ Nextiva
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Troy McGrew · 1 review · Experienced 2026-06-25 ·
★★★★★
Excellent customer service
Excellent customer service, very reliable
Reply from Nextiva2026-07-09
Hi Troy,
Thank you for taking the time to share your feedback.
It is great to hear that you've had both reliable service and a positive experience with our team. We know how important dependable communication is, and we're glad we've been able to deliver that for you.
Thank you for your trust in Nextiva. We truly appreciate your support.
Keith @ Nextiva
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Ethan Clay · 1 review · Experienced 2026-06-26 ·
★★★★★
Excellent customer service
Excellent customer service! The staff was super helpful!
Reply from Nextiva2026-07-09
Hi Ethan,
Thank you for taking the time to leave a review.
It is great to hear that our team was able to provide the support you needed. A helpful experience can make all the difference, and I'm glad our staff was there for you.
We truly appreciate your kind words and your trust in Nextiva.
Keith @ Nextiva
Hi Shane,
Thank you for taking the time to leave a review.
It is great to hear that you had such a positive experience with our support team. We know how important it is to have someone you can count on when you need help, and I'm glad we were able to be there for you.
Thank you for choosing Nextiva and for sharing your feedback.
Keith @ Nextiva
